Walked in the restaurant was not busy but it was not clean. Than waited for someone to take my order (again not busy) than waited for someone to ring me out. all while there are 4 employees within 10 feet not doing anything. when i do get some to ring me out they over charge me and than i wait again for a manager to give me a return. Not impressed by the staff and their lack of effort.
Atmosphere: 1
Food: 5
Service: 1
Adawgting 13
Usually pretty good. However, recently placed an order. Food was supposed to be done by 7:18PM, after continuously checking, by 7:50 it still wasn’t ready. So I left.
Sierra Sneigoski
I went to pick up a DoorDash order for a customer at least 30 minutes while other customers who came in after were taken care of before me. The customers food was sitting on a shelf and cold once I got it. I've done customer service for 3+ years and I understand it becomes stressful managing so many customers at a time but the employees should learn First Come First Serve and I felt they were very unfriendly.
Cherie Briggs Dimick
This is the poorest excuse for a Costa Vida I’ve ever seen. Long, long line and very slow. Seemed short handed as well. The people that were there acted like they didn’t have a clue what they were doing. Do not recommend!
Abi B
Costa Vida is much faster and their food is a kin to Cafe Rio, so I often choose Costa Vida. They are also a few cents cheaper.
But...this visit was rather bland.
Very stingy meat portions. The lettuce had some bitterness. The flour tortillas seemed too thick. And the medium sauce had too much chili skins left in it. The tomatoes also seemed pale and mealy.
But the workers were friendly. And I was hungry enough to eat it all. It just didn't wow me.
I will visit again because I hate the lines at Rio, but I'll be sure to pay attention to what the food is like. If it is like how it was this time, I may not be back.
Atmosphere: 4
Food: 3
Service: 4
David Price (DP)
Nick is outstanding. Absolutely amazing!! I will be back because of his exceptional service.
Atmosphere: 5
Food: 5
Service: 5
Justin Peterson
Slow and cold food
Atmosphere: 4
Food: 3
Service: 3
Rich
Been going to this Costa Vida for a long time. Every time I go I usually bring family or friends. I have to say tonight was probably the worst experience I've had at the Pocatello location. I got a regular nacho, and we started off with a smaller than usual amount of burnt chips in my bowl. That was followed by a ridiculously small portion of sweet pork and beans. I was shocked at how stingy this store had gotten. The small servings continued on down the line. My wife got a salad and the same happened to her. They actually weighed the pathetic amount of food that went into our meals. The bill ended up being over 35 dollars for a very little amount of food. When I tried to nicely express my displeasure to the employees and manager, I was basically dismissed without a word. I told them this is a good way to lose customers, but they just poo poo'd my concerns. Pretty disappointed that this location has made such a turn for the worse. Think long and hard before wasting your hard earned money here!
Addition, canned responses are lame. How about just giving people what they pay for, and listen when the customers have a concern! Your employees literally said nothing.
Atmosphere: 3
Food: 1
Service: 1
Emily Steadman
i love the workers here they are always so fun to talk to and very attentive!! one that especially stood out was a girl named lola shes always so kind and seems like such a good worker! i dont know how much she makes but she should make more:)
Atmosphere: 5
Food: 5
Service: 5
Spuds OfSteel
Great food... fast and affordable, Great Quesadila
Ate here several times. Always friendly staff. Food was always good. Clean and modern.
Atmosphere: 5
Food: 5
Service: 5
tyson kay
Costa Vida’s food is excellent. However, since the new manager came around I feel the employees seem much more stressed and have recently started weighing every little piece of meat that goes on your food. Ever since then, it seems like the value for money has gone significantly down and every time I go there it feels like I’m getting ripped off. Due to this, I have severely cut down on the amount of times I go there. The employees themselves have always been awesome and I have never had an issue, but the employee morale seems like it has gone down quite a bit recently under new management. Hopefully this is not a permanent change and they will find a way to bring value back considering the fact that their prices are already not the best.
Atmosphere: 2
Food: 5
Service: 3
Alana Taylor
Ordered a protein bowl Steak tastes funky like its bad. All the lettuce is wilted and discolored around the edges. And it looks like bad cilantro in it very unappetizing.
Atmosphere: 3
Food: 1
Service: 3
James Frei
Staff is always very helpful and friendly. The food is great and always dependable.
Walked in the restaurant was not busy but it was not clean. Than waited for someone to take my order (again not busy) than waited for someone to ring me out. all while there are 4 employees within 10 feet not doing anything. when i do get some to ring me out they over charge me and than i wait again for a manager to give me a return. Not impressed by the staff and their lack of effort.
Atmosphere: 1
Food: 5
Service: 1
Usually pretty good. However, recently placed an order. Food was supposed to be done by 7:18PM, after continuously checking, by 7:50 it still wasn’t ready. So I left.
I went to pick up a DoorDash order for a customer at least 30 minutes while other customers who came in after were taken care of before me. The customers food was sitting on a shelf and cold once I got it. I've done customer service for 3+ years and I understand it becomes stressful managing so many customers at a time but the employees should learn First Come First Serve and I felt they were very unfriendly.
This is the poorest excuse for a Costa Vida I’ve ever seen. Long, long line and very slow. Seemed short handed as well. The people that were there acted like they didn’t have a clue what they were doing. Do not recommend!
Costa Vida is much faster and their food is a kin to Cafe Rio, so I often choose Costa Vida. They are also a few cents cheaper.
But...this visit was rather bland.
Very stingy meat portions. The lettuce had some bitterness. The flour tortillas seemed too thick. And the medium sauce had too much chili skins left in it. The tomatoes also seemed pale and mealy.
But the workers were friendly. And I was hungry enough to eat it all. It just didn't wow me.
I will visit again because I hate the lines at Rio, but I'll be sure to pay attention to what the food is like. If it is like how it was this time, I may not be back.
Atmosphere: 4
Food: 3
Service: 4
Nick is outstanding. Absolutely amazing!! I will be back because of his exceptional service.
Atmosphere: 5
Food: 5
Service: 5
Slow and cold food
Atmosphere: 4
Food: 3
Service: 3
Been going to this Costa Vida for a long time. Every time I go I usually bring family or friends. I have to say tonight was probably the worst experience I've had at the Pocatello location. I got a regular nacho, and we started off with a smaller than usual amount of burnt chips in my bowl. That was followed by a ridiculously small portion of sweet pork and beans. I was shocked at how stingy this store had gotten. The small servings continued on down the line. My wife got a salad and the same happened to her. They actually weighed the pathetic amount of food that went into our meals. The bill ended up being over 35 dollars for a very little amount of food. When I tried to nicely express my displeasure to the employees and manager, I was basically dismissed without a word. I told them this is a good way to lose customers, but they just poo poo'd my concerns. Pretty disappointed that this location has made such a turn for the worse. Think long and hard before wasting your hard earned money here!
Addition, canned responses are lame. How about just giving people what they pay for, and listen when the customers have a concern! Your employees literally said nothing.
Atmosphere: 3
Food: 1
Service: 1
i love the workers here they are always so fun to talk to and very attentive!! one that especially stood out was a girl named lola shes always so kind and seems like such a good worker! i dont know how much she makes but she should make more:)
Atmosphere: 5
Food: 5
Service: 5
Great food... fast and affordable, Great Quesadila
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Ate here several times. Always friendly staff. Food was always good. Clean and modern.
Atmosphere: 5
Food: 5
Service: 5
Costa Vida’s food is excellent. However, since the new manager came around I feel the employees seem much more stressed and have recently started weighing every little piece of meat that goes on your food. Ever since then, it seems like the value for money has gone significantly down and every time I go there it feels like I’m getting ripped off. Due to this, I have severely cut down on the amount of times I go there. The employees themselves have always been awesome and I have never had an issue, but the employee morale seems like it has gone down quite a bit recently under new management. Hopefully this is not a permanent change and they will find a way to bring value back considering the fact that their prices are already not the best.
Atmosphere: 2
Food: 5
Service: 3
Ordered a protein bowl Steak tastes funky like its bad. All the lettuce is wilted and discolored around the edges. And it looks like bad cilantro in it very unappetizing.
Atmosphere: 3
Food: 1
Service: 3
Staff is always very helpful and friendly. The food is great and always dependable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Salad
Great food and great costumer service!
Atmosphere: 5
Food: 5
Service: 5
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