The girl working tonight was genuinely just rude for zero reason. Slamming containers around, and approaching me with an overall annoyed attitude isn’t really what I would call good customer service. Maybe it’s just me, but I personally don’t treat my customers like that. At least be welcoming🤷🏻♀️
Atmosphere: 1
Service: 1
jeremy conder
I have bad eyes and I thought subways still did the $5 sandwich. Then I ordered. (3 drive through people were served before me. I payed then realized it was $13... (THAT PRICE IS bad..) but anywayI thought it was $8.99. So I asked and the RUDEST PEOPLE IVE EVER DELT WITH!! Super rudely said it was $13 for a sandwich. No meal .. nothing. I will never go there again and neither will evenyperson I know... the manager was gross, probably jerry vogals friends. And I'm 99% positive they were on crystal (meth)
Atmosphere: 1
Food: 2
Service: 1
Spencer Schott
It's best to go in person, so you can make sure they put the right toppings on. Have had some bad experiences with delivery, where the toppings were on the wrong sandwiches at this store.
Atmosphere: 4
Food: 5
Service: 2
Jacob Brandon
Kid-friendliness: This place is a very good place to eat but there is this very horrible mean lady named “Nicole” and she was swear at the other employees and yelling at the employees too, she was being very rude and was making a hostile environment for my family so I will not be going back here anytime soon with that “employee” being there
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Oven Roasted Turkey
Kelsey Jonas
Sep 25,2024. I went into get a sub from subway and there were 3 people working. A cute girl who looked like she was in high school (I think in training), a middle aged man and a bigger girl that had on very pale makeup and black hair. The last worker I described is the one I had the problem with. RUDE RUDE RUDE. Zero customer service. If I was managing that place I would fire her immediately. Not only was she rude to me, but she was also being rude and impatient to the other girl co worker who seemed to be in training. I felt bad for that little co worker! Please subway management, take this complaint seriously. Bigger girl with pale makeup and black hair needs to be dealt with.
Sunny Nelson
Food is decent.
Service is terrible. The employees have no idea what they're doing at any given time, despite being full-grown adults. I've had better customer service from a high schooler. The first time I visited this location, I walked inside and had to wait 15 minutes for an employee to even be at the counter.
I recently tried to order a sandwich called the Mexicali. It's an old menu item and I was told "We don't have that anymore." I listed the ingredients and asked them if they had them. They had everything and still refused to make the sandwich for me. Even stuff that IS on their menu, such as artisan bread, is never available and the employees are never polite about explaining this.
The dining room itself stinks and the bathrooms are not taken care of, air freshener clearly taking place of proper sanitation.
I will not be visiting this location ever again.
Atmosphere: 1
Food: 3
Service: 1
Brady Price
Love this location and the staff is on point. They are great to communicate with and customer service is great. Destiny was awesome to work with, and we had a large order. Next time you try this location if Destiny is working you will be well taken care of! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Teresa Rasmussen
Staff was friendly but slow. The bread was hard. It tasted old. The vegis and meat were good. The restaurant looked clean. Was disappointed with the sandwich. Dry bread sucked.
Foxx Z
This is the best Subway in town if you're going to go to a Subway in Pocatello of which there are multiple it's worth it to go out of your way to drive to this one because Will and his well trained staff make it worth it
Jovani crafts an awesome sandwich. He is professional, prompt and takes great care in getting the order right and makes sure ut looks great too. Thank you!
Your store in nice and clean. A little slow for service for not being busy at all. and the new 3ft dippers..are not very great at all. I was expecting cheesy, gooey messy goodness and no, the new dippers are all bread. fail on the new dippers
Atmosphere: 4
Food: 1
Service: 3
TD
Terrible service, the girl who made the sandwich stopped the toasting not even half way through and I asked her to re toast it as the bacon was not even cooked it was still raw, she got very upset and annoyed that I asked to her let the toaster oven cook the meat all the way. Very pathetic human being! Visited the store 7/17/24
Celina Coffey
We waited in line for 45min. There was only 1 car in front of us. We should have pulled away but we figured we waiting this long. Get to the window and the lady is super rude. No smile, didn’t say anything. Went to place our order and she cut us off to ask us “what bread.” No customer service skills whatsoever. Got our order, drove away, realized our order was wrong and went back because at this point we waiting so long our sandwiches better be right. We asked for the changes and the lady seemed super annoyed and inconvenienced. TOOK THE SANDWICH BACK, which is against all food handler regulations. Fixed the sandwich and gave it back. Now scared to eat the sandwich because it may not be sanitary. 10/10 DON’T recommend. Walk over to the Maverik gas station across the street and buy one of their sandwiches instead.
Atmosphere: 1
Food: 1
Service: 1
Logan Larsen
Waited in the drive through for 30 minutes without ordering and ended up driving away with two card ahead of me
Atmosphere: 1
Food: 1
Service: 1
Si1varaGar
Ordered from the app. Food was good. However, several of our orders were correct on the receipt but incorrect on the actual sandwich and that was disappointing.
The girl working tonight was genuinely just rude for zero reason. Slamming containers around, and approaching me with an overall annoyed attitude isn’t really what I would call good customer service. Maybe it’s just me, but I personally don’t treat my customers like that. At least be welcoming🤷🏻♀️
Atmosphere: 1
Service: 1
I have bad eyes and I thought subways still did the $5 sandwich. Then I ordered. (3 drive through people were served before me. I payed then realized it was $13... (THAT PRICE IS bad..) but anywayI thought it was $8.99. So I asked and the RUDEST PEOPLE IVE EVER DELT WITH!! Super rudely said it was $13 for a sandwich. No meal .. nothing. I will never go there again and neither will evenyperson I know... the manager was gross, probably jerry vogals friends. And I'm 99% positive they were on crystal (meth)
Atmosphere: 1
Food: 2
Service: 1
It's best to go in person, so you can make sure they put the right toppings on. Have had some bad experiences with delivery, where the toppings were on the wrong sandwiches at this store.
Atmosphere: 4
Food: 5
Service: 2
Kid-friendliness: This place is a very good place to eat but there is this very horrible mean lady named “Nicole” and she was swear at the other employees and yelling at the employees too, she was being very rude and was making a hostile environment for my family so I will not be going back here anytime soon with that “employee” being there
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Oven Roasted Turkey
Sep 25,2024.
I went into get a sub from subway and there were 3 people working. A cute girl who looked like she was in high school (I think in training), a middle aged man and a bigger girl that had on very pale makeup and black hair. The last worker I described is the one I had the problem with. RUDE RUDE RUDE. Zero customer service. If I was managing that place I would fire her immediately. Not only was she rude to me, but she was also being rude and impatient to the other girl co worker who seemed to be in training. I felt bad for that little co worker! Please subway management, take this complaint seriously. Bigger girl with pale makeup and black hair needs to be dealt with.
Food is decent.
Service is terrible. The employees have no idea what they're doing at any given time, despite being full-grown adults. I've had better customer service from a high schooler. The first time I visited this location, I walked inside and had to wait 15 minutes for an employee to even be at the counter.
I recently tried to order a sandwich called the Mexicali. It's an old menu item and I was told "We don't have that anymore." I listed the ingredients and asked them if they had them. They had everything and still refused to make the sandwich for me. Even stuff that IS on their menu, such as artisan bread, is never available and the employees are never polite about explaining this.
The dining room itself stinks and the bathrooms are not taken care of, air freshener clearly taking place of proper sanitation.
I will not be visiting this location ever again.
Atmosphere: 1
Food: 3
Service: 1
Love this location and the staff is on point. They are great to communicate with and customer service is great. Destiny was awesome to work with, and we had a large order. Next time you try this location if Destiny is working you will be well taken care of! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Staff was friendly but slow. The bread was hard. It tasted old. The vegis and meat were good. The restaurant looked clean. Was disappointed with the sandwich. Dry bread sucked.
This is the best Subway in town if you're going to go to a Subway in Pocatello of which there are multiple it's worth it to go out of your way to drive to this one because Will and his well trained staff make it worth it
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies, Honey Mustard Chicken, Honey Mustard BBQ Chicken, 12 Grilled Chicken Sub, Subway Footlong Cookie, All-American Club, The Mexicali, Wrap, Cold Cut Combo, Chocolate Chip Cookie, Veggie Delite, 12 Pack Cookie Box, Subway Club, Black Forest Ham
Jovani crafts an awesome sandwich. He is professional, prompt and takes great care in getting the order right and makes sure ut looks great too. Thank you!
Food: 5
Service: 5
Restaurantji Recommends
Your store in nice and clean. A little slow for service for not being busy at all. and the new 3ft dippers..are not very great at all. I was expecting cheesy, gooey messy goodness and no, the new dippers are all bread. fail on the new dippers
Atmosphere: 4
Food: 1
Service: 3
Terrible service, the girl who made the sandwich stopped the toasting not even half way through and I asked her to re toast it as the bacon was not even cooked it was still raw, she got very upset and annoyed that I asked to her let the toaster oven cook the meat all the way. Very pathetic human being! Visited the store 7/17/24
We waited in line for 45min. There was only 1 car in front of us. We should have pulled away but we figured we waiting this long. Get to the window and the lady is super rude. No smile, didn’t say anything. Went to place our order and she cut us off to ask us “what bread.” No customer service skills whatsoever. Got our order, drove away, realized our order was wrong and went back because at this point we waiting so long our sandwiches better be right. We asked for the changes and the lady seemed super annoyed and inconvenienced. TOOK THE SANDWICH BACK, which is against all food handler regulations. Fixed the sandwich and gave it back. Now scared to eat the sandwich because it may not be sanitary. 10/10 DON’T recommend. Walk over to the Maverik gas station across the street and buy one of their sandwiches instead.
Atmosphere: 1
Food: 1
Service: 1
Waited in the drive through for 30 minutes without ordering and ended up driving away with two card ahead of me
Atmosphere: 1
Food: 1
Service: 1
Ordered from the app. Food was good. However, several of our orders were correct on the receipt but incorrect on the actual sandwich and that was disappointing.
Food: 3
Service: 3
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