This place is filthy. Went in right when they opened and their utensils at the food prep table were dirty this means they were there from last night. Will not be back.
Atmosphere: 1
Food: 2
Service: 2
Tila Monae
EMPLOYEES NEED TO PRACTICE BETTER HYGIENE THIS SHOULD BE MANDATORY FOR HANDLING FOOD!!!!!!Not sure what his name is but he's the worker with the really long beard he needs to practice better hygiene or leave the food industry and get a different job his apron is crusty and disgusting he made my sandwich and didn't even change his gloves his gloves had holes in it he has a very long beard didn't even put a net over it hair got in my food I'll never step foot in the subway again they have the nerve to ask for a tip but can't even practice good hygiene place is disgusting. THIS PLACE DOESN'T EVEN DESERVE ONE STAR
Atmosphere: 1
Food: 1
Service: 1
Katrina Stout
Hands down the BEST meatball sandwich we have had in years from any Subway anywhere we have been to is right here!
Atmosphere: 3
Food: 5
Service: 5
LaNeesha Marini
Not sure of the names of the two employees tonight (10/01/2025) but they were absolutely amazing. Even though there were only two of them, lobby packed, drive thru packed, they still were very polite and very respectful. The younger kid was very fresh and kept apologizing to me, which I told the employee it’s okay just take your time. They got everything done in a timely manner, even though the situation was highly stressful. These two deserve raises! I told the employee who checked me out at the register that they were doing an amazing job and I hope they see that!
Naomi Thomson
There was a light brown /blond hair in my food, when I called I was told they don’t have blond or brown hair. I was told she could remake it, I said I’d return the food for a refund. She told me she didn’t have time for me and hung up. I have black hair
Atmosphere: 1
Food: 1
Service: 1
Tom Brown
Great food
Atmosphere: 5
Food: 5
Service: 5
B N
Super nice team and foods pretty good. Can be a healthy option compared to the other chains in the area.
Atmosphere: 5
Food: 5
Service: 5
Bobby Lynn
Great, Trish was amazing!
Tim Burleson
We stopped in today for lunch. I’ve been a Subway app member for many years. I had some Subway gift cards I bought at Costco that I down loaded to my app. I was at the store at 12:33 pm, the purchase was for$9.53. I had seven dollars and change on one card. I had thought I could use this amount and a second payment gift card for the rest. William, store employee, didn’t even understand my request. He tried to call a female boss, who didn’t answer. Then called Trevor, but didn’t properly understand the problem or explain it to him. Since this was going nowhere, I scanned my second card for the full amount and decided to not use what was left on the first card. William let me know, he only makes $8.00 an hour and he shouldn’t have to put up with this. I am a Navy Veteran. Sixty-six years old and disabled. William clearly explained to me that I was no longer welcome in this store. I’ve lived in Pocatello twenty years. I’ve ate at this store, due to convenience, for a good many years. You win William.
Was there when it was regularly busy. It seems this location couldn’t handle it. Typically I go to Subways where there are two staff. Three here couldn’t handle the drive through, meanwhile I saw more than three parties exit the store. I exited the drive through after 30 minutes and went inside. With three people in line in front of me, it still took an hour in total. I told the staff how long I had waited and they were very, very rude.
Atmosphere: 1
Food: 3
Service: 1
Janelle Merja
Unfortunately half a star or no stars is not an option. This place need some serious attention. Not only on cleaning but in customer service. It took is 35 to 40 minutes to get 7 sandwiches. There were three young girls working. I was pawned off to another girl after the first girl (she was bossing the other 2 around and not doing much of anything herself), realized how many sandwiches I was ordering. The 3rd girl did on-line orders which was fine. The first girl came back and helped the ladies behind me. She ordered the other 2 girls to move out of the way because she was making her stuff. Those ladies wantes lettuce on their nachos and she said it doesnt come with it and would give it to them but these ladies were in and out. The girl helping me did one sandwich at a time. The first girl took all of the sandwiches to the back room from the girl working on them. Then come check out time she asked what I had for sandwiches. I was reminder quickly why I don't go to Subway and will not be going back to a Subway again.
P.s. I should have read all the reviews first.......there is pattern here. Terrible service, rude workers and a long wait. Maybe something should be done or it will not last long.
Atmosphere: 1
Food: 1
Service: 1
shay thompson
I was in the drive thru today and the lady taking my order her name is serenity she had bad customer service she was rude and inpatient the order was wrong I asked them to remake it over the phone and she denied me and then hung up. I will not be going back there. Very unprofessional
Mark Nelson
Today for lunch I ordered a foot long turkey and cheese sandwich on Italian Herbs and Cheese bread. The sandwich was delicious 😋. I would highly recommend this location to anyone. They made it correctly. Unlike other Subways in Pocatello! I order through Door Dash at times. I was surprised and disappointed when I didn’t see soft drink options on the app? Why? They only had 3 drink selections none of them fountain drinks.. I found this puzzling and none of which I wanted. My drink is Diet Pepsi. Also, i couldn’t select pepper jack cheese. The app would only let me select American cheese which doesn’t have any flavor 🙄. I like the pepper jack cheese 🧀. So I am going to bring that to the attention of Door Dash thats a guarantee! I don’t care 🤷🏻 if pepper jack cheese costs more! Thats what I wanted.
Food: 5
Service: 5
Alyssa Naegele
The girl working tonight was genuinely just rude for zero reason. Slamming containers around, and approaching me with an overall annoyed attitude isn’t really what I would call good customer service. Maybe it’s just me, but I personally don’t treat my customers like that. At least be welcoming🤷🏻♀️
This place is filthy. Went in right when they opened and their utensils at the food prep table were dirty this means they were there from last night. Will not be back.
Atmosphere: 1
Food: 2
Service: 2
EMPLOYEES NEED TO PRACTICE BETTER HYGIENE THIS SHOULD BE MANDATORY FOR HANDLING FOOD!!!!!!Not sure what his name is but he's the worker with the really long beard he needs to practice better hygiene or leave the food industry and get a different job his apron is crusty and disgusting he made my sandwich and didn't even change his gloves his gloves had holes in it he has a very long beard didn't even put a net over it hair got in my food I'll never step foot in the subway again they have the nerve to ask for a tip but can't even practice good hygiene place is disgusting. THIS PLACE DOESN'T EVEN DESERVE ONE STAR
Atmosphere: 1
Food: 1
Service: 1
Hands down the BEST meatball sandwich we have had in years from any Subway anywhere we have been to is right here!
Atmosphere: 3
Food: 5
Service: 5
Not sure of the names of the two employees tonight (10/01/2025) but they were absolutely amazing. Even though there were only two of them, lobby packed, drive thru packed, they still were very polite and very respectful. The younger kid was very fresh and kept apologizing to me, which I told the employee it’s okay just take your time. They got everything done in a timely manner, even though the situation was highly stressful. These two deserve raises! I told the employee who checked me out at the register that they were doing an amazing job and I hope they see that!
There was a light brown /blond hair in my food, when I called I was told they don’t have blond or brown hair. I was told she could remake it, I said I’d return the food for a refund. She told me she didn’t have time for me and hung up. I have black hair
Atmosphere: 1
Food: 1
Service: 1
Great food
Atmosphere: 5
Food: 5
Service: 5
Super nice team and foods pretty good. Can be a healthy option compared to the other chains in the area.
Atmosphere: 5
Food: 5
Service: 5
Great, Trish was amazing!
We stopped in today for lunch. I’ve been a Subway app member for many years. I had some Subway gift cards I bought at Costco that I down loaded to my app. I was at the store at 12:33 pm, the purchase was for$9.53. I had seven dollars and change on one card. I had thought I could use this amount and a second payment gift card for the rest. William, store employee, didn’t even understand my request. He tried to call a female boss, who didn’t answer. Then called Trevor, but didn’t properly understand the problem or explain it to him. Since this was going nowhere, I scanned my second card for the full amount and decided to not use what was left on the first card. William let me know, he only makes $8.00 an hour and he shouldn’t have to put up with this. I am a Navy Veteran. Sixty-six years old and disabled. William clearly explained to me that I was no longer welcome in this store. I’ve lived in Pocatello twenty years. I’ve ate at this store, due to convenience, for a good many years. You win William.
Atmosphere: 1
Food: 3
Service: 1
Good food and very clean
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Was there when it was regularly busy. It seems this location couldn’t handle it. Typically I go to Subways where there are two staff. Three here couldn’t handle the drive through, meanwhile I saw more than three parties exit the store. I exited the drive through after 30 minutes and went inside. With three people in line in front of me, it still took an hour in total. I told the staff how long I had waited and they were very, very rude.
Atmosphere: 1
Food: 3
Service: 1
Unfortunately half a star or no stars is not an option. This place need some serious attention. Not only on cleaning but in customer service. It took is 35 to 40 minutes to get 7 sandwiches. There were three young girls working. I was pawned off to another girl after the first girl (she was bossing the other 2 around and not doing much of anything herself), realized how many sandwiches I was ordering. The 3rd girl did on-line orders which was fine. The first girl came back and helped the ladies behind me. She ordered the other 2 girls to move out of the way because she was making her stuff. Those ladies wantes lettuce on their nachos and she said it doesnt come with it and would give it to them but these ladies were in and out. The girl helping me did one sandwich at a time. The first girl took all of the sandwiches to the back room from the girl working on them. Then come check out time she asked what I had for sandwiches. I was reminder quickly why I don't go to Subway and will not be going back to a Subway again.
P.s. I should have read all the reviews first.......there is pattern here. Terrible service, rude workers and a long wait. Maybe something should be done or it will not last long.
Atmosphere: 1
Food: 1
Service: 1
I was in the drive thru today and the lady taking my order her name is serenity she had bad customer service she was rude and inpatient the order was wrong I asked them to remake it over the phone and she denied me and then hung up. I will not be going back there. Very unprofessional
Today for lunch I ordered a foot long turkey and cheese sandwich on Italian Herbs and Cheese bread. The sandwich was delicious 😋. I would highly recommend this location to anyone. They made it correctly. Unlike other Subways in Pocatello! I order through Door Dash at times. I was surprised and disappointed when I didn’t see soft drink options on the app? Why? They only had 3 drink selections none of them fountain drinks.. I found this puzzling and none of which I wanted. My drink is Diet Pepsi. Also, i couldn’t select pepper jack cheese. The app would only let me select American cheese which doesn’t have any flavor 🙄. I like the pepper jack cheese 🧀. So I am going to bring that to the attention of Door Dash thats a guarantee! I don’t care 🤷🏻 if pepper jack cheese costs more! Thats what I wanted.
Food: 5
Service: 5
The girl working tonight was genuinely just rude for zero reason. Slamming containers around, and approaching me with an overall annoyed attitude isn’t really what I would call good customer service. Maybe it’s just me, but I personally don’t treat my customers like that. At least be welcoming🤷🏻♀️
Atmosphere: 1
Service: 1
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