Dutch Bros Coffee

118 W Hanley Ave, Coeur d'Alene
(541) 955-4700

Recent Reviews

Lukus Thornton

My whole family love's dutch bros. My 6 year old asks to stop Everytime he See's one. He love's his not so hot.Kid-friendliness: They always say hi to my son and he loves it!

Atmosphere: 5

Food: 5

Service: 5

Danielle Fetterolf

Great coffee, fast and friendly

Atmosphere: 4

Service: 5

Darrick Freeman

Fast great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Snickerdoodle Frost, White Chocolate

Evie Kuehne

Went last night at around 7:00 with some friends to get some peach iced teas. Normally I don’t really go to Dutch bros at all but their tea is pretty good. We got there and there was already a line forming but we decided to wait it out. There were 5 of us. We started watching videos to make the time fly until our turn to order came. We look from our phones and almost 20 mins goes by. We began to wonder what the customer in front is us was waiting on. And since the four of us work in customer service, we started to wonder what was taking so long and why this poor customer wasn’t getting their order delivered to them on time. We wait more. We then realized half an hour has gone by. Something is not right. We then looked again to see that the Dutch bros workers and the customer are just chit chatting. We get annoyed but decide to give them the benefit of the doubt at first because for me personally it’s fun to see a regular or a friend come to your work. But let me tell you, that was a huge mistake. Because then right before our eyes and mind you the customers behind us saw it and started showing their annoyance right along with us. But the Employees and customer begin taking pictures and Tik Tok videos!!! It’s been almost 40 min. Now we don’t feel sorry for anyone at all. There is no reason we should have waited 40 min in line for this…at all!!!!! At all! My friend became furious so when our turn came we just didn’t bother at all. If Dutch bros employees can’t take care of their customers who are waiting in the line who’s to say they will take care of us when it’s actually our turn and deliver our drinks to us on time. Our trust in Dutch bros has terminated. We ended up going to Starbucks. Never again will we go to this dutch bros. Also another thing I want to add is a lot of the hate I get from these Dutch bros employees because I work at Starbucks but yet I choose to come to Dutch bros once in a blue moon to buy THEIR tea. It’s very unprofessional and hurtful. It makes me not want to come back at all but I still do because sometimes some employees are nice to me and just see me as another human being. I get a lot of customers who come to Starbucks who go to both Dutch and even McDonald’s coffee and there is no beef at all! Dutch bros and Starbucks are not even competitors. If Dutch can emphasize good customer service a lot more I think it would flourish! I looked thoroughly through a lot of these reviews and it’s sad to say but a lot of them are not good and have a lot to do with the employees bad customer service. I really do hope Dutch bros makes some changes because this is not right and this is not how customers who buy your products and beverages should be treated. :(

Atmosphere: 1

Food: 1

Service: 1

D. G.

Great coffee and friendly service.!!!!❤️❤️☃️☃️☃️?????

Gary Schaefer

Gave our puppy a

Atmosphere: 5

Food: 5

Service: 5

Dave Darrow

Friendly

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Sweater Weather Chai w White Coffee

John Howe

Best place in town for a coffee to go and the nicest servers available. Hands-down the best.

Madison Smith

Grace is the sweetest soul! I love this location and the baristas here.

Kitty Sims

Awesome caring young people ! And they remembr you. They truly do a great job! ? GO everyday for my boss,occ.for me! Coffee+

Atmosphere: 5

Service: 5

Recommended dishes: Snickerdoodle Frost

Paxton Lakewold

Great service!

Atmosphere: 3

Food: 4

Service: 5

Shanta DeVilliers

Salted Carmel latte tasted Like a drip coffee with no flavor was so gross..

Ronnie Morgan

From the management to the service, to the synchronized laughter I got at my terrible joke today the crew here makes my day 100x better every time I see them. If you don’t know what to get ask them and they will get you something delicious every time! Y’all are killing it over there! -Uber

Atmosphere: 5

Food: 5

Service: 5

Sharon R.

They advertise having stickers in the month of December every Wednesday I went there today and they didn't have any I even got a notification from them saying they had stickers

Marlene Schoenfeld

Greed, greed, greed. Yes, I'm not sure if my first review went through but I'm very irritated. I went in to get a gift card. I asked for 2 stickers. The first girl said sur then another girl came over and stuck her nose in abruptly. And said no, you'll get one per drink. I says well I came in yesterday. I got a drink, forgot you'll only do a month. Wednesdays, she says one per drink. Repeating like I'm an idiot and don't understand I just pursued $20 gift card. I think that's more than one drink. You could give me at least 2 stickers. This company is extremely greedy. These girls are Barry stuck up and rude. And I will not deal with sunny longer. It's that I am to go across the street to the other coffee place. Such nicer over there and better service, very disappointed.

Atmosphere: 3

Service: 1

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