We’ve been coming here for years, and it’s sad to see how much the experience has changed. Lately, the service has gotten slow, the atmosphere feels unwelcoming, and the staff just seem uninterested. A simple smile or friendly interaction goes a long way, but the person who took our order made it feel like they just wanted us to order and leave. What makes this even more disappointing is that, coming from customer service myself, I still gave a 20% tip even though the experience didn’t deserve it. Really unfortunate for a place we used to enjoy so much.
Atmosphere: 4
Food: 3
Service: 1
Steph
One of the best Starbucks. Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Steve Biery
Still overpriced but Great coffee
Atmosphere: 5
Food: 5
Service: 5
Drew M
Beautiful third place to meet friends and get some work done in Ketchum. Ketchum is a laid back place where things happen at a more relaxed pace. The staff here does a good job bridging that attitude with the higher paced, demanding expectations many of us visitors bring from our urban homes. So yes it can feel a little slower.
Do keep in mind that you need to ask a barista for your app ordered drinks because they keep them behind the counter and don’t always announce them.
Atmosphere: 5
Food: 5
Service: 4
A Lg
Of course the atmosphere was beautiful, the employees were friendly and the experience overall was amazing.
Atmosphere: 5
Food: 5
Service: 5
Sarah Lurie
I love this Starbucks. Not only is it visually stunning, the management and staff are super friendly and go out of their way to make sure you have a pleasant experience Great drinks and food too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Egg Bites with Siricha
New Empire
As tourists, we came to this Starbucks with our dogs and were treated horribly. The staff not only refused us entry but harassed us in a completely unacceptable way. They claimed our dogs couldn’t stay because one of them barked twice. This excuse was absurd and felt like a clear attempt to kick us out.
Their behavior was rude and utterly unprofessional. They made us feel unwelcome, insulted, and humiliated. This was one of the worst experiences we've ever had. Starbucks should be ashamed to have people like this representing their brand. Avoid this place at all costs.
Beauty Sas
Awfull service, the staff is very unprofessional
Phil Dade
One of the nicest Starbucks I have ever seen! Sooo cool inside, staff is friendly and have locally sourced croissants - much better than the standard issue sbux!
Only thing that’s a little weird is you have to ask for your mobile order - not sure why they don’t just put them in the pickup area?!?!
The company's coffee shops are famous throughout the world not only for the quality of the coffee but because each one has its special characteristics. In this case, the architecture of the place more than represents the trees of the region with those enormous pine trunks.
Atmosphere: 5
Food: 4
Service: 5
Jack Gordini
Great Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Thomas Hardy
I love all Starbucks, this is the most amazing landmark. A room for meetings, serves wine in afternoon, amazing coffee, open early, and historical place... xoxo
Kid-friendliness: Fun place with park next to it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Egg Bites with Siricha
BrandJeeyack ShuBee
Superb ?
Atmosphere: 5
Food: 5
Service: 5
MA F
Coolest Starbucks I’ve been in. Exposed Timbers and vaulted ceiling, and round wood exterior. I go to Starbucks couple times a week and get the exact same drink every time, the coffee this time was made terribly.
Best Starbucks in town. 👍😊
Atmosphere: 5
Food: 5
Service: 5
We’ve been coming here for years, and it’s sad to see how much the experience has changed. Lately, the service has gotten slow, the atmosphere feels unwelcoming, and the staff just seem uninterested. A simple smile or friendly interaction goes a long way, but the person who took our order made it feel like they just wanted us to order and leave. What makes this even more disappointing is that, coming from customer service myself, I still gave a 20% tip even though the experience didn’t deserve it. Really unfortunate for a place we used to enjoy so much.
Atmosphere: 4
Food: 3
Service: 1
One of the best Starbucks. Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Still overpriced but Great coffee
Atmosphere: 5
Food: 5
Service: 5
Beautiful third place to meet friends and get some work done in Ketchum. Ketchum is a laid back place where things happen at a more relaxed pace. The staff here does a good job bridging that attitude with the higher paced, demanding expectations many of us visitors bring from our urban homes. So yes it can feel a little slower.
Do keep in mind that you need to ask a barista for your app ordered drinks because they keep them behind the counter and don’t always announce them.
Atmosphere: 5
Food: 5
Service: 4
Of course the atmosphere was beautiful, the employees were friendly and the experience overall was amazing.
Atmosphere: 5
Food: 5
Service: 5
I love this Starbucks. Not only is it visually stunning, the management and staff are super friendly and go out of their way to make sure you have a pleasant experience Great drinks and food too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Egg Bites with Siricha
As tourists, we came to this Starbucks with our dogs and were treated horribly. The staff not only refused us entry but harassed us in a completely unacceptable way. They claimed our dogs couldn’t stay because one of them barked twice. This excuse was absurd and felt like a clear attempt to kick us out.
Their behavior was rude and utterly unprofessional. They made us feel unwelcome, insulted, and humiliated. This was one of the worst experiences we've ever had. Starbucks should be ashamed to have people like this representing their brand. Avoid this place at all costs.
Awfull service, the staff is very unprofessional
One of the nicest Starbucks I have ever seen! Sooo cool inside, staff is friendly and have locally sourced croissants - much better than the standard issue sbux!
Only thing that’s a little weird is you have to ask for your mobile order - not sure why they don’t just put them in the pickup area?!?!
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
The company's coffee shops are famous throughout the world not only for the quality of the coffee but because each one has its special characteristics. In this case, the architecture of the place more than represents the trees of the region with those enormous pine trunks.
Atmosphere: 5
Food: 4
Service: 5
Great Starbucks.
Atmosphere: 5
Food: 5
Service: 5
I love all Starbucks, this is the most amazing landmark. A room for meetings, serves wine in afternoon, amazing coffee, open early, and historical place... xoxo
Kid-friendliness: Fun place with park next to it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale Egg Bites with Siricha
Superb ?
Atmosphere: 5
Food: 5
Service: 5
Coolest Starbucks I’ve been in. Exposed Timbers and vaulted ceiling, and round wood exterior. I go to Starbucks couple times a week and get the exact same drink every time, the coffee this time was made terribly.
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