Food quality dropped massively past month. Twice is enough for wife to claim the never ordering from there again. Which sucks for me but they dropped the ball
faith Waldrup
ALL OUT AMAZING
Richelle Rode
Delivery was hour late, Guy only had two deliveries beyond timeframe of delivery Paid a total of $55 from medium pizza and hot wings served luke warm. placed on receipt your delivery sucks .Go to Ms Cs or Ponderosa or take a drive to Kamiah or a Pierce ..Save yourself.Disappointed won't refer you to an alley cat
Trinity Colwell
I'm just Mad you guys forgot the Parmesan they are not bread sticks without parmesan!!!
Larry Warren
Great place to have lunch with your family.
Austin
Constantly screwing up orders. I have given this restaurant way more chances than it deserves. Had to repeat my order 3 times to 2 different employees and they still messed up. Avoid at all costs
Tim Martin
Cook was more interested in talking on the phone and cleanliness was not the highest concern. Wont come back. The ratings were correct sad to say.
Megan G
The food was good, the staff were bizarre. I didn’t realize it at the time, but we were overcharged by $30. We paid for food that didn’t come out, then they said they hadn’t actually charged us for it. This was after leaving a very generous tip.
We asked for cups for water, and later when I questioned the price I had paid that they said didn’t include the forgotten items, they informed me that they charge $1 per cup. This really didn’t sit right with me. And even with the $11 they charged me for paper cups, there was still a large amount of money unaccounted for.
The workers were very unprofessional, the manager was clearly super stoned, and the girl was the only one really working. She looked super uncomfortable and embarrassed by the weird behavior from the manager. At one point she asked one of the guys to do something and he flipped her off. Very unprofessional and not family friendly at all.
Aleshia Montgomery
Super slow, quoted 20 min took almost an hour and 20 min. Salad made my husband and I both sick.
Aaliyah Halsey
Service and food has gotten better since Sarah and Kyle left.
Very disappointed, I ordered take out, I live right down the street. I spent 20$ on a large calzone, I was served a small calzone (not big enough for two by any means) I called and was placed in hold, so I got in my car to return the food, the employee came back on the line and told me that by my description I have received overstretched calzones in the past. I turned my car around as it was clear they refused to take accountability. I was ripped off with false advertisement, on top of the canzone being cold inside and has barely any filling. What a waste, of money and time! I guess I'll deal with it by not coming back, and warning future customers about the establishment. Whoever was working tonight was a full on ripoff and pizzafactory employees don't even care about what they serve you. Absolute garbage!
Atmosphere: 1
Food: 1
Service: 1
Vance Trieschmann
One would think that it is very hard to make a bad pizza. Pizza Factory somehow managed to overcome those odds. They did the impossible.
The cheese is flat out disgusting and cardboard-like. Rubbery even. The pepperoni is basically just a bunch of grease bowls. The crust is low quality.
Customer service isn’t a priority here. Neither is employee hygiene by the looks of it (that one is self explanatory - just walk in and you’ll see what i’m talking about for yourself). Don’t even get me started on their ridiculous prices.
This should be the absolute LAST place you go for pizza in Orofino if you value hygiene, cleanliness, quality, and consistency.
Food quality dropped massively past month. Twice is enough for wife to claim the never ordering from there again. Which sucks for me but they dropped the ball
ALL OUT AMAZING
Delivery was hour late, Guy only had two deliveries beyond timeframe of delivery Paid a total of $55 from medium pizza and hot wings served luke warm. placed on receipt your delivery sucks .Go to Ms Cs or Ponderosa or take a drive to Kamiah or a Pierce ..Save yourself.Disappointed won't refer you to an alley cat
I'm just Mad you guys forgot the Parmesan they are not bread sticks without parmesan!!!
Great place to have lunch with your family.
Constantly screwing up orders. I have given this restaurant way more chances than it deserves. Had to repeat my order 3 times to 2 different employees and they still messed up. Avoid at all costs
Cook was more interested in talking on the phone and cleanliness was not the highest concern. Wont come back. The ratings were correct sad to say.
The food was good, the staff were bizarre. I didn’t realize it at the time, but we were overcharged by $30. We paid for food that didn’t come out, then they said they hadn’t actually charged us for it. This was after leaving a very generous tip.
We asked for cups for water, and later when I questioned the price I had paid that they said didn’t include the forgotten items, they informed me that they charge $1 per cup. This really didn’t sit right with me. And even with the $11 they charged me for paper cups, there was still a large amount of money unaccounted for.
The workers were very unprofessional, the manager was clearly super stoned, and the girl was the only one really working. She looked super uncomfortable and embarrassed by the weird behavior from the manager. At one point she asked one of the guys to do something and he flipped her off. Very unprofessional and not family friendly at all.
Super slow, quoted 20 min took almost an hour and 20 min. Salad made my husband and I both sick.
Service and food has gotten better since Sarah and Kyle left.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Refreshing Salad Bar, Lunch Buffet, Wings, Pizza Bread
Restaurantji Recommends
Did you change your ranch recipe? Since Halloween pizza has been great but the ranch is so gross. I voted we change the recipe back to the original!
Food: 2
Kyle and Sara are the best employees that place has
Kid-friendliness: They got cool arcade games
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Stix, Pizza, Pizza Bread
Very disappointed, I ordered take out, I live right down the street. I spent 20$ on a large calzone, I was served a small calzone (not big enough for two by any means) I called and was placed in hold, so I got in my car to return the food, the employee came back on the line and told me that by my description I have received overstretched calzones in the past. I turned my car around as it was clear they refused to take accountability. I was ripped off with false advertisement, on top of the canzone being cold inside and has barely any filling. What a waste, of money and time! I guess I'll deal with it by not coming back, and warning future customers about the establishment. Whoever was working tonight was a full on ripoff and pizzafactory employees don't even care about what they serve you.
Absolute garbage!
Atmosphere: 1
Food: 1
Service: 1
One would think that it is very hard to make a bad pizza. Pizza Factory somehow managed to overcome those odds. They did the impossible.
The cheese is flat out disgusting and cardboard-like. Rubbery even. The pepperoni is basically just a bunch of grease bowls. The crust is low quality.
Customer service isn’t a priority here. Neither is employee hygiene by the looks of it (that one is self explanatory - just walk in and you’ll see what i’m talking about for yourself). Don’t even get me started on their ridiculous prices.
This should be the absolute LAST place you go for pizza in Orofino if you value hygiene, cleanliness, quality, and consistency.
Atmosphere: 2
Food: 1
Service: 2
Always stop here on my way out to North
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
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