Adrienne went above and beyond to help me order a cake for my son's birthday. I could not get my gift card to work online. I live out of state and needed the cake for the next day. She called her manager and figured out how to make the order work with multiple forms of payment over the phone. She was so helpful!
Tanner Belnap
Never answers their phone…
makena gillam
Alright so I absolutely love Cold Stone's ice cream, so I don't feel like I can rate anything lower than a 3. However, this location needs some work. My husband and I went to get some ice cream on a date a couple of weeks ago and it was probably the most disappointing experience I've had at Coldstone. The service was incredibly slow. We got there when there was just two couples in front of us. One almost done being served. Before we even got to order, the line grew pretty long, and it didn't happen all at once. The workers were going extremely slow and we could hear other workers just chatting in the back while one girl (eventually 2) did everything. It took us probably 30 minutes. To get our ice cream, which is insane when you enter the store pretty much 2nd in line.
We were also both super disappointed when we ordered our gotta have it and the girl didn't scoop all of the ice cream into our cup. I understand there are probably rules about portions and not giving too much, but if they're just going to throw away the extra, why not just include it? I wouldn't have even minded if they asked me to pay a few cents for another cup to hold the extra or something, idk. It just really shows how little you value the customer experience when you'd rather throw away food rather than give it to your customer. Especially after the wait was so crazy long. Heaven forbid someone gets a little extra ice cream on accident. That speaks volumes.
T.J. Bunkall
I've been here twice this week. Both times Ive had issues. Both times tables were just dirty. When I stood up, the chair stuck for a half second, clinging to my jeans. Both times. Nasty.
Today, the second time, I came in to a long line. Maybe 15 people in line, total. One worker at the counter. I didn't move for 10 minutes. Another customer politely asked if anyone else was taking orders. There were 4 more workers in the back chatting away. Six other customers left the store without ordering it took so long. That's probably the only I got out in 25 minutes instead of 45.
Maille Neus
Took them 30 whole minutes to complete my order when I was the only one in the store :/ didn't even start my online order until 10-15 minutes after my pickup time. Great ice cream tho
Shane Amidan
Terrible experience. Got there at 9:10 at night on a Friday night and there’s one worker that’s working. The other two have been going on breaks. We are finally almost to the front of the line almost 30 min later. Ice cream places should not take that long
Camille Shaw
Service was slow because all the girls behind the counter weren't paying attention. Then they proceeded to make my husband's ice cream wrong.
Stina Hardin
I was last in there over a year ago. Reason being, for the price of their icecream I received a cone that was made the day before, i ordered at 9 am so it was not made same day. It was so stale it was bendable. What kind of business leaves food out for it to go stale and then knowingly sells it to customers. I will not ever go there again becasue I cannot trust the quality of food from there.
Jacob Merrithew
always fast and efficient
Brogan W
This place has THE slowest, most lazy staff I have ever seen in my entire life, here’s an example. Both teenage girls would stop what they are doing every time and look at every person who walked into the store. Multiple customers walked out because the wait was taking too long. My DoorDash order took 30 minutes to be ready and they hadn’t even started on it before I got here. It’s like they had zero training whatsoever, they moved so slowly and acted so confused with what they were doing.
There was a kid there who didn’t even work there serving people. It’s fine if you know the workers and are saying hi, but to sit ON the serving counter, eat ice cream behind the counter and to be that unsanitary? I may not go back how grossed out I am and the unprofessional workers and the unsanitary environment
Atmosphere: 2
Food: 1
Service: 1
Brianna Rees
Walked in and none of the workers greeted us and made us stand there while they all talked together. There was no sanitation of the staff or materials, no gloves, hands brushing ice cream while they were snacking on their own stuff next to the rest of the ice cream. Their ice cream is always decent but I was really disappointed in the service and sanitation of the place and staff. Don’t know if I’d like to come again with all of that in mind.
Atmosphere: 2
Food: 4
Service: 1
alexa Davidson
This random boyfriend walked behind the counter, and started “serving” his brother and friends” it was weird and unprofessional
Atmosphere: 1
Food: 3
Service: 2
Logan Powell
THIS ICE CREAM IS SO. I love ice cream and this place really, and it also felt a little. However, it did smell a. All in all a good experience for a place!
Adrienne went above and beyond to help me order a cake for my son's birthday. I could not get my gift card to work online. I live out of state and needed the cake for the next day. She called her manager and figured out how to make the order work with multiple forms of payment over the phone. She was so helpful!
Never answers their phone…
Alright so I absolutely love Cold Stone's ice cream, so I don't feel like I can rate anything lower than a 3. However, this location needs some work. My husband and I went to get some ice cream on a date a couple of weeks ago and it was probably the most disappointing experience I've had at Coldstone. The service was incredibly slow. We got there when there was just two couples in front of us. One almost done being served. Before we even got to order, the line grew pretty long, and it didn't happen all at once. The workers were going extremely slow and we could hear other workers just chatting in the back while one girl (eventually 2) did everything. It took us probably 30 minutes. To get our ice cream, which is insane when you enter the store pretty much 2nd in line.
We were also both super disappointed when we ordered our gotta have it and the girl didn't scoop all of the ice cream into our cup. I understand there are probably rules about portions and not giving too much, but if they're just going to throw away the extra, why not just include it? I wouldn't have even minded if they asked me to pay a few cents for another cup to hold the extra or something, idk. It just really shows how little you value the customer experience when you'd rather throw away food rather than give it to your customer. Especially after the wait was so crazy long. Heaven forbid someone gets a little extra ice cream on accident. That speaks volumes.
I've been here twice this week. Both times Ive had issues. Both times tables were just dirty. When I stood up, the chair stuck for a half second, clinging to my jeans. Both times. Nasty.
Today, the second time, I came in to a long line. Maybe 15 people in line, total. One worker at the counter. I didn't move for 10 minutes. Another customer politely asked if anyone else was taking orders. There were 4 more workers in the back chatting away. Six other customers left the store without ordering it took so long. That's probably the only I got out in 25 minutes instead of 45.
Took them 30 whole minutes to complete my order when I was the only one in the store :/ didn't even start my online order until 10-15 minutes after my pickup time. Great ice cream tho
Terrible experience. Got there at 9:10 at night on a Friday night and there’s one worker that’s working. The other two have been going on breaks. We are finally almost to the front of the line almost 30 min later. Ice cream places should not take that long
Service was slow because all the girls behind the counter weren't paying attention. Then they proceeded to make my husband's ice cream wrong.
I was last in there over a year ago. Reason being, for the price of their icecream I received a cone that was made the day before, i ordered at 9 am so it was not made same day. It was so stale it was bendable. What kind of business leaves food out for it to go stale and then knowingly sells it to customers. I will not ever go there again becasue I cannot trust the quality of food from there.
always fast and efficient
This place has THE slowest, most lazy staff I have ever seen in my entire life, here’s an example. Both teenage girls would stop what they are doing every time and look at every person who walked into the store. Multiple customers walked out because the wait was taking too long. My DoorDash order took 30 minutes to be ready and they hadn’t even started on it before I got here. It’s like they had zero training whatsoever, they moved so slowly and acted so confused with what they were doing.
Restaurantji Recommends
Literally gonna cry.
There was a kid there who didn’t even work there serving people. It’s fine if you know the workers and are saying hi, but to sit ON the serving counter, eat ice cream behind the counter and to be that unsanitary? I may not go back how grossed out I am and the unprofessional workers and the unsanitary environment
Atmosphere: 2
Food: 1
Service: 1
Walked in and none of the workers greeted us and made us stand there while they all talked together. There was no sanitation of the staff or materials, no gloves, hands brushing ice cream while they were snacking on their own stuff next to the rest of the ice cream. Their ice cream is always decent but I was really disappointed in the service and sanitation of the place and staff. Don’t know if I’d like to come again with all of that in mind.
Atmosphere: 2
Food: 4
Service: 1
This random boyfriend walked behind the counter, and started “serving” his brother and friends” it was weird and unprofessional
Atmosphere: 1
Food: 3
Service: 2
THIS ICE CREAM IS SO. I love ice cream and this place really, and it also felt a little. However, it did smell a. All in all a good experience for a place!
Atmosphere: 3
Food: 5
Service: 5
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