It took about 5 minutes to have anyone acknowledge us. Once we were seated it took us 25 minutes to get water, and OVER AN HOUR to get our food… there were only six people in our group. And three tables total waiting on food- no other groups in the restaurant. There was no attempt to apologize for the absurd wait, not a comped dessert, discount or coupon. Truly a pathetic experience. The food was ok… nothing special.
SueandCliff
We could not be happier with our choice to eat here tonight! They are only service was great! The food was some of the best we’ve ever eaten anywhere!! It took a little while but was worth every minute! The portions are large, including the kids meals, flavor and cook was superb! There was not a single negative!
annette harris
Absolutely delicious ?
Atmosphere: 5
Food: 5
Service: 5
redna company
Its really good food, balanced
Atmosphere: 4
Food: 5
Service: 5
Brittany Wilson
This place is Da Bomb!
Atmosphere: 5
Food: 5
Service: 5
River Willard
Everything was good I just have one recommendation to improve their menu. They didn't have an option to have ice cream on the coconut shrimp.
Atmosphere: 5
Food: 5
Service: 4
Rory Patterson
I have a warning for everyone coming in a large group. We came here for a birthday party. We split the bill a few different ways between the 3 families. At the end when they took our card they didn't bring a bill and just asked for our cards. After they ran our cards, our waiter ONLY brought back the slip that asks for a signature and a tip, but did not bring back the slip that shows what we all ordered. I asked for the other slip so I could see everything I was being charged. Some items were incorrect, and they had added a gratuity. I understand perfectly well that a gratuity is custom for a big group, but our waiter thought he'd be clever and only bring the slip that asks for a signature and a tip so you couldn't see that you already paid a gratuity. Dirty work, and he knows what he was doing. When I asked for the other slip, he ran and got it, and it was already printed.
As far as the food goes, everything was just fine. Service was slow, but it was busy, so being slow was understandable. We were hungry and the hawaiian food was yumm.
We ordered a few sushi rolls and there was a lot going on and the flavors all just sort of mashed together. Wouldnt do those again except for the basic ones.
I'd be hesitant to go here again and I'd make sure to keep the waiter honest.
Atmosphere: 4
Food: 4
Service: 2
Eli Heindel
Food taste pretty good and portions are great. Definitely worth the price.
Atmosphere: 5
Food: 5
Service: 4
mandy gonzalez
First and last time I go here! I called at 6:39 and did a pick up order. They told me it would be 25 minutes before it was ready. So I got there right at 7:05. Thinking I would go in and pick up the food. 1st of all the whole set up inside is crazy! No where to pick up your food, just tables everywhere. So I stand at the bar just waiting. 5 minutes later a waitress asks how she can help me. I tell her I need to pick up my order. She brings me a ticket, I pay and then tells me she will bring me the food when it’s ready! Like what?????? So I wait till 7:27. I just don’t understand. It was literally pulled pork and Mac salad!!!! So unimpressed by the whole experience, and then to have the food be so underwhelming! Total waste of time and money!
Atmosphere: 1
Food: 1
Service: 1
Alesha Laney
I never write reviews but this needs to be heard. I have never experienced such poor service, and no one should ever go here!!! I don’t normally care if the service is bad if the food is good but this is where I draw the line. This used to be my favorite restaurant that I frequented but I will not be returning here after last Thursday. We called to make a reservation but were informed they don’t take reservations. No problem, we had tried to reserve it before with no success but we were always able to get in, even with bigger groups. When we arrived with our group at about 6:30, they asked if we were the group of 20 who had made a reservation. (How did they make a reservation but we couldn’t?) We had a 10 or so minute wait to be seated before being put in the corner, out of the waitresses view. After we were seated, the group of 20 arrived and another group about our number of guests, 13 or so, were also seated. We watched as the waitresses took their orders and got them drinks while we were left in the corner. It took them a good 20 minutes to get our drinks and maybe 30 more for those drinks to get to us. The two tables with large groups who arrived AFTER us received their food before they had even taken our order. At this point we were frustrated. It had been over an hour. I knew service here is normally slow, but this was ridiculous. Some of our group had time to even leave to pack up and check out of their hotel before coming back. Still no sign of food and no waitresses. We realized that the restaurant had actually closed at this point, 8:00. Some of our group even had to leave because of young children and health conditions. We waited over TWO HOURS before getting our food. Normal, good restaurants at least offer free drinks or dessert if the wait is longer than normal. I would have expected this at a 45 minute wait or even an hour. 2 hours is not acceptable. One of the waitresses even spilled a drink on one of us as the food arrived. They clearly just ignored our group and gave priority to the people who came after us because they forgot they put us in the corner where they didn’t see us. This place needs to get themselves together. They need to hire more people and teach better practices to their employees. It’s such a shame that their service is such an obstacle to the good food they serve. Will not return and will be spreading the word.
TLDR: we waited 2+hours for food, 2 big groups came after us and they were served before us, extremely poor service
So good. I like that there is so much variety for all the picky eaters in my family, everyone found something they liked . The servers are super friendly and give the right amount of attention . Our drinks were always full , the food came out hot and crispy, and everything had good flavor. I had the berto special which I enjoyed because it's like sampling 4 different meals. Definitely going again
Atmosphere: 4
Food: 5
Service: 5
Clara Wright
Most of the time service is quick, but occasionally it takes an hour to get our food. I love their sushi and they have a lot of other great options.
Atmosphere: 3
Food: 4
Service: 3
dallin Blair
Food was amazing here! Filled us right up and was so fresh and good to the mouth.
It took about 5 minutes to have anyone acknowledge us. Once we were seated it took us 25 minutes to get water, and OVER AN HOUR to get our food… there were only six people in our group. And three tables total waiting on food- no other groups in the restaurant. There was no attempt to apologize for the absurd wait, not a comped dessert, discount or coupon. Truly a pathetic experience. The food was ok… nothing special.
We could not be happier with our choice to eat here tonight! They are only service was great! The food was some of the best we’ve ever eaten anywhere!! It took a little while but was worth every minute! The portions are large, including the kids meals, flavor and cook was superb! There was not a single negative!
Absolutely delicious ?
Atmosphere: 5
Food: 5
Service: 5
Its really good food, balanced
Atmosphere: 4
Food: 5
Service: 5
This place is Da Bomb!
Atmosphere: 5
Food: 5
Service: 5
Everything was good I just have one recommendation to improve their menu. They didn't have an option to have ice cream on the coconut shrimp.
Atmosphere: 5
Food: 5
Service: 4
I have a warning for everyone coming in a large group. We came here for a birthday party. We split the bill a few different ways between the 3 families. At the end when they took our card they didn't bring a bill and just asked for our cards. After they ran our cards, our waiter ONLY brought back the slip that asks for a signature and a tip, but did not bring back the slip that shows what we all ordered. I asked for the other slip so I could see everything I was being charged. Some items were incorrect, and they had added a gratuity. I understand perfectly well that a gratuity is custom for a big group, but our waiter thought he'd be clever and only bring the slip that asks for a signature and a tip so you couldn't see that you already paid a gratuity. Dirty work, and he knows what he was doing. When I asked for the other slip, he ran and got it, and it was already printed.
As far as the food goes, everything was just fine. Service was slow, but it was busy, so being slow was understandable. We were hungry and the hawaiian food was yumm.
We ordered a few sushi rolls and there was a lot going on and the flavors all just sort of mashed together. Wouldnt do those again except for the basic ones.
I'd be hesitant to go here again and I'd make sure to keep the waiter honest.
Atmosphere: 4
Food: 4
Service: 2
Food taste pretty good and portions are great. Definitely worth the price.
Atmosphere: 5
Food: 5
Service: 4
First and last time I go here! I called at 6:39 and did a pick up order. They told me it would be 25 minutes before it was ready. So I got there right at 7:05. Thinking I would go in and pick up the food. 1st of all the whole set up inside is crazy! No where to pick up your food, just tables everywhere. So I stand at the bar just waiting. 5 minutes later a waitress asks how she can help me. I tell her I need to pick up my order. She brings me a ticket, I pay and then tells me she will bring me the food when it’s ready! Like what?????? So I wait till 7:27. I just don’t understand. It was literally pulled pork and Mac salad!!!! So unimpressed by the whole experience, and then to have the food be so underwhelming! Total waste of time and money!
Atmosphere: 1
Food: 1
Service: 1
I never write reviews but this needs to be heard. I have never experienced such poor service, and no one should ever go here!!! I don’t normally care if the service is bad if the food is good but this is where I draw the line. This used to be my favorite restaurant that I frequented but I will not be returning here after last Thursday.
We called to make a reservation but were informed they don’t take reservations. No problem, we had tried to reserve it before with no success but we were always able to get in, even with bigger groups. When we arrived with our group at about 6:30, they asked if we were the group of 20 who had made a reservation. (How did they make a reservation but we couldn’t?) We had a 10 or so minute wait to be seated before being put in the corner, out of the waitresses view.
After we were seated, the group of 20 arrived and another group about our number of guests, 13 or so, were also seated. We watched as the waitresses took their orders and got them drinks while we were left in the corner. It took them a good 20 minutes to get our drinks and maybe 30 more for those drinks to get to us. The two tables with large groups who arrived AFTER us received their food before they had even taken our order. At this point we were frustrated. It had been over an hour. I knew service here is normally slow, but this was ridiculous. Some of our group had time to even leave to pack up and check out of their hotel before coming back. Still no sign of food and no waitresses. We realized that the restaurant had actually closed at this point, 8:00. Some of our group even had to leave because of young children and health conditions.
We waited over TWO HOURS before getting our food. Normal, good restaurants at least offer free drinks or dessert if the wait is longer than normal. I would have expected this at a 45 minute wait or even an hour. 2 hours is not acceptable. One of the waitresses even spilled a drink on one of us as the food arrived. They clearly just ignored our group and gave priority to the people who came after us because they forgot they put us in the corner where they didn’t see us. This place needs to get themselves together. They need to hire more people and teach better practices to their employees. It’s such a shame that their service is such an obstacle to the good food they serve. Will not return and will be spreading the word.
TLDR: we waited 2+hours for food, 2 big groups came after us and they were served before us, extremely poor service
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
So good. I like that there is so much variety for all the picky eaters in my family, everyone found something they liked . The servers are super friendly and give the right amount of attention . Our drinks were always full , the food came out hot and crispy, and everything had good flavor. I had the berto special which I enjoyed because it's like sampling 4 different meals. Definitely going again
Atmosphere: 4
Food: 5
Service: 5
Most of the time service is quick, but occasionally it takes an hour to get our food. I love their sushi and they have a lot of other great options.
Atmosphere: 3
Food: 4
Service: 3
Food was amazing here! Filled us right up and was so fresh and good to the mouth.
Atmosphere: 4
Food: 5
Service: 5
Mack salad here slaps harder than Mo bettas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kalua Pig Plate
The food was nasty
Atmosphere: 1
Food: 1
Service: 1
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