We just ordered 2 burgers for $25 from here. Got home and they are completely raw! I called the store and offered to bring them back to get replacements and they told me they couldn’t help me. I needed to put in a new order for it, and call corporate to request a refund. My child took a couple bites of it and told us it tasted weird before we realized it was completely raw and cold. Great customer service!
Atmosphere: 1
Food: 1
Service: 1
Harold
Placed an online order. Got there when it said it was ready. Waited over a hour. Still no food. Finally got our food and went home. It was the wrong order!! Not even the right burgers. Tried to eat it anyway, burger was burnt. Both of them, black and crispy. Fries were cold. Very disappointed.
Food: 1
Service: 1
Emmanuel Muldowney
Goated milkshakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
Christopher Bingham
I've loved five guys since I was a kid and this one is great. I feel like the burgers are getting smaller, but maybe that's just me. You still get loads and loads of fries, the staff are nice, and for the quality it's really fast, about on par as cheaper, junkie fast food places. Yeah it's greasy and unhealthy, but you're not coming to five guys for a salad. Don't forget to grab some peanuts 👍
Atmosphere: 5
Food: 4
Service: 5
B B L L
Fantastic service by the workers, food is wonderful. I enjoyed eating here and they keep it really clean
Atmosphere: 5
Food: 5
Service: 5
Kory Rydalch
The bacon was completely burned — it came out black and bitter, which ruined the whole burger. It feels like the kitchen team needs better training or supervision, because this level of quality shouldn’t be leaving the grill.
Atmosphere: 3
Food: 2
Service: 2
billy anthony
Okay absolutely hands down the best place to get a fresh made Burger in Rexburg they always always pay such good attention to handcrafting the Burger exactly as you order it I got the bacon cheeseburger with mushrooms grilled onions jalapenos lettuce and tomato and oh my gosh absolutely knocked it out of the park... my son got their hot dog with pickles and ketchup and they just killed it... their french fries are always always delicious and I can't say enough about the staff they really put their heart and soul into making sure that your order is perfect!!! if you haven't tried this restaurant you need to... the only thing I wish they could do is make Christmas dinner... Because of the attention to detail the perfectly handcrafted Burger and the awesome staff is why I'm giving a 5 star rating 😎🤙
Atmosphere: 5
Food: 5
Service: 5
Eric Martinez
We had some food delivered for a few guys at work. Two burgers came as ordered, mine and another coworkers burgers had no patties! We tried calling a few times but the line was out of service. Fries were good I guess…
Food: 1
Service: 1
Sabrina Savard
Food is what to be expected for a fast food chain. Went to many 5 Guys in the country, this one is really cheap on the quantity of fries, which is not what the chain is about, so must be this particular one. Went 3 time over the last year and barely filled the cup.
Atmosphere: 3
Food: 3
Service: 3
Debra Leesum
I usually enjoy Five Guys, but this location has been disappointing lately. The last few times I’ve visited, the atmosphere felt unwelcoming - no greeting when I came in, and the manager on shift didn’t acknowledge customers. Most other employees have been great and friendly, but the manager often seems disengaged and unhappy to see customers. My food also consistently take close to 10 minutes, even if it's just fries, even when there were no other orders, and they’ve been inconsistent, sometimes overcooked or oversalted, or no salt at all.
I like the food itself, but the service and energy here have really dropped compared to how it used to be. Hoping management can take a look and get this location back to the friendly, upbeat Five Guys standard I've always known and loved.
We just ordered 2 burgers for $25 from here. Got home and they are completely raw! I called the store and offered to bring them back to get replacements and they told me they couldn’t help me. I needed to put in a new order for it, and call corporate to request a refund. My child took a couple bites of it and told us it tasted weird before we realized it was completely raw and cold. Great customer service!
Atmosphere: 1
Food: 1
Service: 1
Placed an online order. Got there when it said it was ready. Waited over a hour. Still no food. Finally got our food and went home. It was the wrong order!! Not even the right burgers. Tried to eat it anyway, burger was burnt. Both of them, black and crispy. Fries were cold. Very disappointed.
Food: 1
Service: 1
Goated milkshakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
I've loved five guys since I was a kid and this one is great. I feel like the burgers are getting smaller, but maybe that's just me. You still get loads and loads of fries, the staff are nice, and for the quality it's really fast, about on par as cheaper, junkie fast food places. Yeah it's greasy and unhealthy, but you're not coming to five guys for a salad. Don't forget to grab some peanuts 👍
Atmosphere: 5
Food: 4
Service: 5
Fantastic service by the workers, food is wonderful. I enjoyed eating here and they keep it really clean
Atmosphere: 5
Food: 5
Service: 5
The bacon was completely burned — it came out black and bitter, which ruined the whole burger. It feels like the kitchen team needs better training or supervision, because this level of quality shouldn’t be leaving the grill.
Atmosphere: 3
Food: 2
Service: 2
Okay absolutely hands down the best place to get a fresh made Burger in Rexburg they always always pay such good attention to handcrafting the Burger exactly as you order it I got the bacon cheeseburger with mushrooms grilled onions jalapenos lettuce and tomato and oh my gosh absolutely knocked it out of the park... my son got their hot dog with pickles and ketchup and they just killed it... their french fries are always always delicious and I can't say enough about the staff they really put their heart and soul into making sure that your order is perfect!!! if you haven't tried this restaurant you need to... the only thing I wish they could do is make Christmas dinner...
Because of the attention to detail the perfectly handcrafted Burger and the awesome staff is why I'm giving a 5 star rating 😎🤙
Atmosphere: 5
Food: 5
Service: 5
We had some food delivered for a few guys at work. Two burgers came as ordered, mine and another coworkers burgers had no patties! We tried calling a few times but the line was out of service. Fries were good I guess…
Food: 1
Service: 1
Food is what to be expected for a fast food chain. Went to many 5 Guys in the country, this one is really cheap on the quantity of fries, which is not what the chain is about, so must be this particular one. Went 3 time over the last year and barely filled the cup.
Atmosphere: 3
Food: 3
Service: 3
I usually enjoy Five Guys, but this location has been disappointing lately. The last few times I’ve visited, the atmosphere felt unwelcoming - no greeting when I came in, and the manager on shift didn’t acknowledge customers. Most other employees have been great and friendly, but the manager often seems disengaged and unhappy to see customers. My food also consistently take close to 10 minutes, even if it's just fries, even when there were no other orders, and they’ve been inconsistent, sometimes overcooked or oversalted, or no salt at all.
I like the food itself, but the service and energy here have really dropped compared to how it used to be. Hoping management can take a look and get this location back to the friendly, upbeat Five Guys standard I've always known and loved.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
Went to get food. Prices have doubled in the past couple years. Won’t accept cash to pay for food.
Atmosphere: 2
Food: 3
Service: 1
Had an issue with the app but the crew here was so nice to make sure everything got done correctly and fixed, would recommend to everyone I know
Atmosphere: 5
Food: 5
Service: 5
Burger was overcooked. I paid 11 dollars for this. Service and fries were good, but this burger is on par with McDonald’s or Freddy’s
I was kinda worried because in college towns sometimes the staffing and cooking are subpar but this was just as good as any I’ve been to!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Five Guys Style, Bacon Cheeseburger
Like there burgers and fries little over priced for what you get
Atmosphere: 4
Food: 5
Service: 5
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