Subway
200 S State St, Rigby
(208) 745-0540
Recent Reviews
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This used to be a great subway until the owner fired.One of his best employees. She got sick and he didn't keep her as a manager. Since then, it's gone downhill, the orders are often wrong, or they don't have things in stock that the people need or things ready.That they want to eat went today.They didn't have the wrap.I wanted available, and they're out of Dr Pepper like, they are ninety percent of the time. If you have time to waste, go to this subway.If not go somewhere else.
Atmosphere: 2
Food: 4
Service: 1
Completely messed up all sandwiches. When I let them know, they literally laughed and said there was nothing they could do about it because it was someone new making sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Jaida has changed my outlook on this location. I had stopped going to this location even though its by far closest to me. I went this morning to try again. Jaida was incredible. Great work making the sandwich from start to finish. Breakfast ones always tend to get messed up but she nailed it. Great outgoing, and fun personality as well. Complete 180 from previous experiences. This morning was the best experience i have had at any subway location. And i frequent subway. Thank you!
Atmosphere: 5
Food: 5
Service: 5
The gal here made us the most deluxe sandwiches! I’ll be stopping here again for sure!
Atmosphere: 5
Food: 5
Service: 5
Ash was amazing and had the best customer service ever
Atmosphere: 5
Food: 5
Service: 5
Ordered online and picked it up through the drive through. Ordered a meal with chips and a drink. They didn't have the drink I ordered, forgot the chips, toasted it when I didn't ask for that or the bread was just left out and so hard I couldn't chew half of it (not sure which one). It was a simple, basic order. Don't think I will be back..
I don't know why they have Mr. Small man syndrome wrapping sandwiches. All of our sandwiches, four of them, we're wrapped so tight all the guts were oozing out. They looked half the size they should have been. Screaming to be set free. Very messy and not very tasty. Where is the pride in workmanship? Ask yourself - would you eat that?
Atmosphere: 3
Food: 2
Service: 1
Do not place an online order. They do not get noticed. Staff is excellent at ignoring customers standing right in front of them Terrible customer service. Worst of any Subway I’ve been to.
Atmosphere: 1
Food: 3
Service: 1
Everytime I go in lately and Kennedy and Kaydence are working I feel so welcomed and they make the best sandwiches!!
Atmosphere: 5
Food: 5
Service: 5
This subway has always been pretty slow service, but I went in today and there was new staff and they did a phenomenal job. They were extremely fast and efficient!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Store is clean, atmosphere is as a subway should be.
However.
I ordered on the app, and showed up around 3 minutes after the website said it was done. Not only was the order not done, all 3 employees had to scramble to find the order receipt. I highly recommend either dining in or being in store to order. It will keep the employees accountable. At the time of writing I've been waiting for the order for 20 mins. It also seems the employees are prioritizing walk ins over an order that's 20+ mins old.
It's a shame because this store can be great.
TLDR: don't order online.
Atmosphere: 4
Food: 4
Service: 1
I would give zero stars if I could. I sat in front of the window with my window down for about five minutes since the speaker to take orders on said to take your order at the window. nobody said anything to me, not even coming over to tell me they’d be with me in just a minute.
Atmosphere: 1
Food: 1
Service: 1
Did not open on time.
This subway store has been the worst one i have gone to. I only do pick up orders and everytime the order has been wrong so they don't read the ticket throughly. I also had an online order I ordered an hour ahead of time and when I went in to pick it up (5 mins past when it should have been ready) it wasn't done. When I asked about it they said it was probably almost done. They hadn't even started it. The girl who ended up doing it was a brat and didn't acknowledge me at all. I waited in the store for 40 extra mins when it would have been fast to just get in line. It was a joke.
Atmosphere: 1
Food: 1
Service: 1
Couple of food safety things to consider that we observed during our visit 6.18.24. The gentlemen cleaning the customer seating area was not wearing glo especially to do the cleaning. He stopped cleaning and checked to see how much ice was in the beverage machine. He reached into the hopper with his bare hand to check the level of the ice...how many times a day does he touch the ice with unwashed, un sanitized hands ✋️. Gross! Se and the young man at the counter has long hair which was not restrained by the visor he was wearing. The longer section of his hair was actually pulled over the top on the visor and di not have additional restraints. Both of these observations go against ServSafe and FDA recommendations. Retraining should be planned for both of these employees.
Atmosphere: 1
Food: 4
Service: 4
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