We walked in today to the Sandpoint location and the employee was sitting on her phone. She ran up to us and said she is out of bread and cannot make us sandwich’s. The rack was lined with bread but she said it had to rise for 20 minutes before serving. The employee’s obviously didn’t prepare for the day. We have had multiple bad experiences at this location but this was the most disappointing. The two prior visits were later in the evening, a hour or more before the posted closing time. The lights were dimmed, the open sign turned off and food put away. When we walked in the employee was sitting on their phone and said they were closed.
Atmosphere: 1
Food: 1
Service: 1
shayla Wiens
This location really needs to get it together I stopped going to this location over 8 months ago because of my last horrible nightmare of an experience there. I recently tried to give them another shot because it has been awhile but once again I was disappointed. Didn’t even get to eat there because they were out of bread (like always) and had locked the doors during peak business hours. No sign or nothing.The lady who came to the door seemed like she was having a very bad day and was the same girl that everyone is writing reviews about being rude and is the the same one that has been rude to me in the past as well. She is awful and needs to be taught customer service. In an annoyed tone she came to the door and said “we are closed and out of bread” then closed the door again no explanation as to how long they would be closed or even if they would be open again later today. it is not the cleanest location either
Atmosphere: 1
Food: 1
Service: 1
Chandel Norcross
Get it together
Ravi Singh
I don’t usually leave reviews, but I had to share my frustration with this Subway location. My friend and I went in today, looking forward to getting a couple of cookies to go with his meal, only to be told they wouldn’t sell him any. Not because they were out, but because... they just didn’t feel like selling cookies, I guess? Totally baffling and disappointing. This is an unnecessary power trip. Sub wasn’t good either, it had a crunchy meatball in it. A simple cookie and meatball sub should never be a problem. Also the workers in there never seem to be having a good day.
Josh Smith
Customer service was atrocious. The absolute worst service I've ever experienced. I almost canceled my order halfway through because the lady was acting like we were a huge bother to her and the other guys who were just hanging out in the back for almost five minutes having a chuckle. When they finally came out, it was just a rude attitude. After paying, I had to be the one to say thank you, and have a nice day. And she just followed up with ok. She had a dirty scowl the whole time and just throwing things on my sandwich again like it was a big bother to provide any service at all. I will not be returning to this subway.
Hank Shaw
Yikes the person working here was off the charts rude… good luck if you come here! It’s extremely sad because you can tell they hate their life so I feel bad even giving a bad review.
Abysmal Samurai
Placed an order for over 30$ online over an hour before listed closing time, only to have the Subway app void my purchase but take my money. Now I wait who knows how long to get my money back. No answer on phone at 7pm. Should change your hours if your going to close with no notice. Will go to Ponderay Subway from now on. Don't give this location your business, this isn't my first time having problems with this location.
Atmosphere: 1
Food: 2
Service: 1
Josef Vorobets
I don’t what happened but the guy who made my sub just dumped the whole salt shaker in my food, might as well just order salt with a side of sandwich.
Food: 1
Rose Sutterfield
Faulty app
Atmosphere: 2
Food: 3
Service: 2
LeBron James Official
Awesome Subway store! I frequently visit this place during lunchtime and the food is top notch everytime!
I placed an order in the Subway app. One of the sandwiches was totally wrong.
I added chips and drink to one order. The cost was higher than a “combo” and when I went to get my drink, they were out of lemonade and ice. I called out a few time, but they were in the back and not responding. Nobody was around.
So frustrating. The bar seems low - just tell me there’s no lemonade and ice when I order - but I walked out frustrated.
Sandpoint is small so I’ll probably be back, but gonna do my best to patronize the Ponderay franchise as much as possible.
Atmosphere: 2
Food: 2
Service: 1
Julianna Hasso
worker was extremely rude to me and my friends
Service: 1
Phoebe Ogg
Good wraps
Atmosphere: 5
Food: 5
Service: 5
Troy Mattson
Where to begin... If u sit at the table next to drink machine and look up there is BLACK MOLD showing,they never have ice, lights in the bathrooms don't work. The slum lord who ownes this place needs to fix alot of things. Absolutely disgusting.
Ladessa Valley
I would really like to see the workers wear their hair back and in a hat or hair net. Their hair was hanging down by their faces and the food and one woman had a pretty bad case of dandruff. I can't imagine how much of that was sprinkled on food throughout the day. The vegetables, most especially the lettuce looked really unappealing.
We walked in today to the Sandpoint location and the employee was sitting on her phone. She ran up to us and said she is out of bread and cannot make us sandwich’s. The rack was lined with bread but she said it had to rise for 20 minutes before serving. The employee’s obviously didn’t prepare for the day. We have had multiple bad experiences at this location but this was the most disappointing. The two prior visits were later in the evening, a hour or more before the posted closing time. The lights were dimmed, the open sign turned off and food put away. When we walked in the employee was sitting on their phone and said they were closed.
Atmosphere: 1
Food: 1
Service: 1
This location really needs to get it together I stopped going to this location over 8 months ago because of my last horrible nightmare of an experience there. I recently tried to give them another shot because it has been awhile but once again I was disappointed. Didn’t even get to eat there because they were out of bread (like always) and had locked the doors during peak business hours. No sign or nothing.The lady who came to the door seemed like she was having a very bad day and was the same girl that everyone is writing reviews about being rude and is the the same one that has been rude to me in the past as well. She is awful and needs to be taught customer service. In an annoyed tone she came to the door and said “we are closed and out of bread” then closed the door again no explanation as to how long they would be closed or even if they would be open again later today. it is not the cleanest location either
Atmosphere: 1
Food: 1
Service: 1
Get it together
I don’t usually leave reviews, but I had to share my frustration with this Subway location. My friend and I went in today, looking forward to getting a couple of cookies to go with his meal, only to be told they wouldn’t sell him any. Not because they were out, but because... they just didn’t feel like selling cookies, I guess? Totally baffling and disappointing. This is an unnecessary power trip. Sub wasn’t good either, it had a crunchy meatball in it. A simple cookie and meatball sub should never be a problem. Also the workers in there never seem to be having a good day.
Customer service was atrocious. The absolute worst service I've ever experienced. I almost canceled my order halfway through because the lady was acting like we were a huge bother to her and the other guys who were just hanging out in the back for almost five minutes having a chuckle. When they finally came out, it was just a rude attitude. After paying, I had to be the one to say thank you, and have a nice day. And she just followed up with ok. She had a dirty scowl the whole time and just throwing things on my sandwich again like it was a big bother to provide any service at all. I will not be returning to this subway.
Yikes the person working here was off the charts rude… good luck if you come here! It’s extremely sad because you can tell they hate their life so I feel bad even giving a bad review.
Placed an order for over 30$ online over an hour before listed closing time, only to have the Subway app void my purchase but take my money. Now I wait who knows how long to get my money back. No answer on phone at 7pm. Should change your hours if your going to close with no notice. Will go to Ponderay Subway from now on. Don't give this location your business, this isn't my first time having problems with this location.
Atmosphere: 1
Food: 2
Service: 1
I don’t what happened but the guy who made my sub just dumped the whole salt shaker in my food, might as well just order salt with a side of sandwich.
Food: 1
Faulty app
Atmosphere: 2
Food: 3
Service: 2
Awesome Subway store! I frequently visit this place during lunchtime and the food is top notch everytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Restaurantji Recommends
I placed an order in the Subway app. One of the sandwiches was totally wrong.
I added chips and drink to one order. The cost was higher than a “combo” and when I went to get my drink, they were out of lemonade and ice. I called out a few time, but they were in the back and not responding. Nobody was around.
So frustrating. The bar seems low - just tell me there’s no lemonade and ice when I order - but I walked out frustrated.
Sandpoint is small so I’ll probably be back, but gonna do my best to patronize the Ponderay franchise as much as possible.
Atmosphere: 2
Food: 2
Service: 1
worker was extremely rude to me and my friends
Service: 1
Good wraps
Atmosphere: 5
Food: 5
Service: 5
Where to begin... If u sit at the table next to drink machine and look up there is BLACK MOLD showing,they never have ice, lights in the bathrooms don't work. The slum lord who ownes this place needs to fix alot of things. Absolutely disgusting.
I would really like to see the workers wear their hair back and in a hat or hair net. Their hair was hanging down by their faces and the food and one woman had a pretty bad case of dandruff. I can't imagine how much of that was sprinkled on food throughout the day. The vegetables, most especially the lettuce looked really unappealing.
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