Dunkin'
2100 Army Trail Rd, Addison
(331) 307-3791
Recent Reviews
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What once was the place to go for freshly made donuts has become a convenient drive thru spot for a quick cup of coffee and previously frozen donuts and microwave sandwiches. Not great, not awful, just overpriced convenience.
Always burn the hash browns
The Worst Dunkin Donuts There Workers Are Just Trash They Need to Change the Whole Staff Or Shut that Place Down. The Service is Just Horrible!!
Do not go to this location unless ur placing an order online and have time to check ur bag. They make my food wrong almost every time. Today they made the wrong bacon and the wrong sandwich, I came back to have them fix it and they still gave me the wrong bacon. They don’t care to actually do their job and it’s a waste of your time and money to go to a store where they’re too busy being on their phones and not paying attention.
Coffee is always nasty and watery at this location. They don't know how to make coffee. They always forget to put cold foam on my cold brew.
Food: 1
Service: 5
If I could I wouldn’t put any starts I ordered a large coffee and some croissant thing, when i pulled up to the window the girl didn’t even acknowledged me and kept talking to someone in the back and she also kept messing with my coffee when i got my coffee literally its not even all the way full. i say its BS and i didn’t even drink any of it, this is one of the worst places i’ve ever been to and will DEFINITELY not be coming back. i’m so disappointed
Atmosphere: 1
Food: 1
Service: 1
I am tired of these young lazy girls who act oblivious when being asked to make hot chocolate with MILK. If the manager isn't there to make my hot chocolate it comes out wrong every time. The other day I literally watched the manager show them how to make it saying it's the same concept as a frapaccino yet with milk because they made my order with water telling me it's premade which was a lie. This morning clearly the manager wasn't there. I ask for my exact same order & their confused...milk or cream they ask when I clearly say milk. Then when I tell them how the manager just showed them the other day, they retort, OH MY GOD!. I leave in disbelief this is fast food. I work in healthcare if you're upset because you don't know how to make a simple hot chocolate with MILK in the morning you don't need to be working at Dunkin. I will just ask for the manager every time now, Normally I would stop coming but more training is clearly needed. This is ridiculous. Not everyone drinks coffee, learn the concept it's not hard!
This is the most disgusting sandwich I’ve ever gotten. It tastes like they just cleaned whatever they use to cook the sausage and didn’t wipe it off or something. Tastes completely like chemicals. 0/10 I will not buy food from here agin
Atmosphere: 1
Food: 1
Service: 4
Poor service long waiting.
Atmosphere: 2
Food: 1
Service: 1
The stuff is only fresh early in the morning
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Do not go to this place, the Manager only has two people in the early morning to serve customers. They lock up the place to keep you out. This manager needs to come in & practice customer service.
They have lost tons of business because of this horrible manager.
She has to go. Pay the people who come in more money
Service is very rude and inpolite , they play with castomer like with stupid kids.
Atmosphere: 1
Food: 4
Service: 1
the drive through window was quick and efficient
Atmosphere: 5
Food: 5
Service: 5
If it's great tasting coffee or breakfast you want, you cannot go wrong with Dunkin!
Atmosphere: 5
Food: 5
Service: 5
5 star review for the manager at Dunkin‘ Donuts. She really cares for her customers. I did not get her name but she has a tattoo on her hand that says I love
Atmosphere: 5
Service: 5
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