We ordered in drive through and the lady asked if we wanted to come inside. Very rude
Food: 3
Service: 1
Danielle Ferbrache
I moved to Addison 9 months ago and this location WAS my favorite. Sometimes a line in the morning, BUT I stayed loyal to this store.
Unfortunately, this location is a revolving door when it comes to staff. The 2-4 staff members who are the main adult workers make my order very good, accurate & consistent.
Today, I made a mistake and left my card and had to pay with coins at the drive thru window. I stop at this location 5-6xs a week and this is the first time I didn’t have my payment ready and the staff was VISIBLY frustrated. I felt bad already, but then the Manager approached the window to tell me “next time you should come inside because there is a line after you”. I work in the Drive Thru industry as well so I UNDERSTAND his job as a manger is to keep Drive Times consistent, but a pleasant Guest Experience should be just as important. Thankfully, Addison has 2* Dunkin Donuts on Lake St 🙌.
Just a simple smile :) from the drive thru window Cashier would greatly improve Guest Perception of this store. The experienced staff are visibly stressed & frustrated.
Atmosphere: 1
Food: 5
Service: 1
Angel Stewart
Was placing and order and the person at the drive thru was very rude and loud and disrespectful and had a very nasty attitude towards me . Once I got to the window she got really smart and over talking me . I asked for a manager and she yelled yea that’s me her name is MENA . Very unprofessional
Atmosphere: 1
Food: 2
Service: 1
Brittany
Literally the best Dunkin' around this area. They get your order correct everytime. Don't let that line around the building fool you, they are fast and accurate. I've been here several times and have not had any issues. Staff is always polite.
Service: 5
Dr Phil's Eyeliner
(Don't usually leave long reviews, but this place has been terrible for the last 5 years and I'm so fed up.) Out of all the Dunkins in the area, this is the worst in terms of accuracy. Every time I come here, my order is made wrong. You want less ice? You get half a cup. You get hashbrowns? Soggy. Looking to treat yourself to some avocado toast? The bread is frozen. Today, I was looking to treat myself with a nutty pumpkin pie spiced iced coffee to kick off the fall. I get coffee every day, but avoid going to Dunkin because of past experiences. When I got my coffee, I took a sip and it was SOUR. The best way to describe it is if you had drank coffee right after brushing your teeth. Yeah... Not pleasant. I let my boyfriend try it and he said it was sour and oddly burnt tasting? I went back to get it remade. Mind you, I was trying my best to be as nice about it as I could. The young cashier was sweet, but had to go get her manager to remake it. Next thing I know, the manager is coming at me with the most AGGRESSIVE attitude and blaming me for the coffee tasting bad because of the flavors I picked and because I ordered it with no ice. (It was literally a menu item?? Nothing crazy except oatmilk instead of cream) I don't know about you, but my drink not being iced shouldn't make it sour and rancid tasting. Also, I asked for oatmilk and my drink was dark orange (borderline brown). If there hadn't been a sale going on, how do you justify charging $1.50 for just a splash of oatmilk? After some back and forth, defensiveness, accusations, and eye rolling, she finally agrees to remake my drink and asks if I wanted ice this time. I tell her to do whatever she thinks will make my drink more bearable. I am in no way blaming the guy who made my drink, it's not like he's going to quality check every batch of coffee. He was even being nice about it. :/ I get my drink, it's still bad, they didn't add the ice they had asked me about adding to try to 'fix' the flavor, and I had to listen to the manager talk crap about me in the back while I waited. I had to toss the coffee, sadly. Now, hours later, I have the worst acid reflux of my life and have to go to class feeling sick to my stomach from what was probably just some bad/stale coffee.
Atmosphere: 3
Food: 3
Service: 1
Maurice Bailey
Dunkin will always trump Starbucks, in my opinion, their coffee ☕️ selection doesn't taste like brewed raw sewage..
Atmosphere: 5
Food: 3
Service: 2
ibrahim halil münigü
The worst Dunkin place
Atmosphere: 1
Food: 1
Service: 1
Kimberly Williams
I love this location they always get my order right!
Hit and miss with the bagels. Sometimes they seem under baked. Make sure there are napkins in the bag and don't just drop the donut in the bag without the wax paper sheet. Youngins need to be mentored. Other employees that have been there a while always have a smile on their face and very pleasant
Atmosphere: 4
Food: 3
Service: 3
B.
Stayed in a hotel nearby while visiting family and this location was just amazing with their service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Bagel
Raina Patel
The people working are super nice and made my drinks so well! The customer service is wonderful and the quality of the products is great! I really recommend trying the s’mores donut, it’s amazing!
Atmosphere: 5
Food: 5
Service: 5
Esmeralda Ortiz
Fast service, friendly workers at 5 am fresh donuts coffee nice and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Dozen Donuts, Bagel with Cream Cheese Spread
The sell you only ice
Atmosphere: 3
Food: 1
Service: 3
We ordered in drive through and the lady asked if we wanted to come inside. Very rude
Food: 3
Service: 1
I moved to Addison 9 months ago and this location WAS my favorite. Sometimes a line in the morning, BUT I stayed loyal to this store.
Unfortunately, this location is a revolving door when it comes to staff. The 2-4 staff members who are the main adult workers make my order very good, accurate & consistent.
Today, I made a mistake and left my card and had to pay with coins at the drive thru window. I stop at this location 5-6xs a week and this is the first time I didn’t have my payment ready and the staff was VISIBLY frustrated. I felt bad already, but then the Manager approached the window to tell me “next time you should come inside because there is a line after you”.
I work in the Drive Thru industry as well so I UNDERSTAND his job as a manger is to keep Drive Times consistent, but a pleasant Guest Experience should be just as important. Thankfully, Addison has 2* Dunkin Donuts on Lake St 🙌.
Just a simple smile :) from the drive thru window Cashier would greatly improve Guest Perception of this store. The experienced staff are visibly stressed & frustrated.
Atmosphere: 1
Food: 5
Service: 1
Was placing and order and the person at the drive thru was very rude and loud and disrespectful and had a very nasty attitude towards me . Once I got to the window she got really smart and over talking me . I asked for a manager and she yelled yea that’s me her name is MENA . Very unprofessional
Atmosphere: 1
Food: 2
Service: 1
Literally the best Dunkin' around this area. They get your order correct everytime. Don't let that line around the building fool you, they are fast and accurate. I've been here several times and have not had any issues. Staff is always polite.
Service: 5
(Don't usually leave long reviews, but this place has been terrible for the last 5 years and I'm so fed up.)
Out of all the Dunkins in the area, this is the worst in terms of accuracy. Every time I come here, my order is made wrong. You want less ice? You get half a cup. You get hashbrowns? Soggy. Looking to treat yourself to some avocado toast? The bread is frozen.
Today, I was looking to treat myself with a nutty pumpkin pie spiced iced coffee to kick off the fall. I get coffee every day, but avoid going to Dunkin because of past experiences. When I got my coffee, I took a sip and it was SOUR. The best way to describe it is if you had drank coffee right after brushing your teeth. Yeah... Not pleasant.
I let my boyfriend try it and he said it was sour and oddly burnt tasting?
I went back to get it remade. Mind you, I was trying my best to be as nice about it as I could. The young cashier was sweet, but had to go get her manager to remake it.
Next thing I know, the manager is coming at me with the most AGGRESSIVE attitude and blaming me for the coffee tasting bad because of the flavors I picked and because I ordered it with no ice. (It was literally a menu item?? Nothing crazy except oatmilk instead of cream)
I don't know about you, but my drink not being iced shouldn't make it sour and rancid tasting. Also, I asked for oatmilk and my drink was dark orange (borderline brown). If there hadn't been a sale going on, how do you justify charging $1.50 for just a splash of oatmilk?
After some back and forth, defensiveness, accusations, and eye rolling, she finally agrees to remake my drink and asks if I wanted ice this time. I tell her to do whatever she thinks will make my drink more bearable.
I am in no way blaming the guy who made my drink, it's not like he's going to quality check every batch of coffee. He was even being nice about it. :/
I get my drink, it's still bad, they didn't add the ice they had asked me about adding to try to 'fix' the flavor, and I had to listen to the manager talk crap about me in the back while I waited. I had to toss the coffee, sadly.
Now, hours later, I have the worst acid reflux of my life and have to go to class feeling sick to my stomach from what was probably just some bad/stale coffee.
Atmosphere: 3
Food: 3
Service: 1
Dunkin will always trump Starbucks, in my opinion, their coffee ☕️ selection doesn't taste like brewed raw sewage..
Atmosphere: 5
Food: 3
Service: 2
The worst Dunkin place
Atmosphere: 1
Food: 1
Service: 1
I love this location they always get my order right!
Atmosphere: 5
Food: 5
Service: 5
Fast and great service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Hit and miss with the bagels. Sometimes they seem under baked. Make sure there are napkins in the bag and don't just drop the donut in the bag without the wax paper sheet. Youngins need to be mentored.
Other employees that have been there a while always have a smile on their face and very pleasant
Atmosphere: 4
Food: 3
Service: 3
Stayed in a hotel nearby while visiting family and this location was just amazing with their service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Bagel
The people working are super nice and made my drinks so well! The customer service is wonderful and the quality of the products is great! I really recommend trying the s’mores donut, it’s amazing!
Atmosphere: 5
Food: 5
Service: 5
Fast service, friendly workers at 5 am fresh donuts coffee nice and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Dozen Donuts, Bagel with Cream Cheese Spread
They make good cappuccino
Atmosphere: 5
Food: 5
Service: 5
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