A couple of years ago, this Dunkin' Donuts was the go to spot everything was clean, fresh, and reliable. However, I stopped visiting for a while after noticing a decline in service and quality. Recently, I decided to give it another try and went through the drive-thru. I ordered two large hot caramel lattes, two orders of hash browns, and two croissant sandwiches. The employee on the speaker was hard to understand, but I managed to place my order. I was then asked to park by the front door. After a short wait, the sandwiches were brought out, followed by the coffees. I didn’t mind the wait, hoping everything would be fresh. Unfortunately, the hash browns and sandwiches were cold, likely pre-made in anticipation of a rush that never came, as the location wasn’t busy. The coffees, thankfully, were good. However, this disappointing experience means I won’t be returning. I hope the owners address these issues, as this location has great potential. Perhaps it was just the weekend crew, as this happened on a Saturday, but regardless, it felt like a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Kristie McGillis
Went over the top! They didn’t have the trolli slushy so they made us this amazing pink slushy instead it tasted so good almost like a sherbert smoothie, I stole it from my husband I can’t wait to go back! I hope they make us more of those!
Atmosphere: 5
Food: 5
Service: 5
Maria Martinez
Good food fresh.
Food: 5
Service: 5
Edel Michelle Florian
Omg the service in May 17 was the worst, you feel like you’re asking them for free food to the cashiers, I ordered a donut mini bagel an ice coffee, they give the donut 10 min later and still like mad. Not body there were polite in this place
Service: 1
A M
Friendly employees, so far they have been consistent
Atmosphere: 5
Food: 5
Service: 5
Laura
Friendly counter help most pleasant to work with. Drinks were on fire. Try the tornado sparked energy drink.
Atmosphere: 5
Food: 5
Service: 5
Laura Penna
in addison on lake and 53 best of the best in and out no matter what you order there every fri.. 10 stars
Kittydestroyr319
I've ordered at this Dukin quite a bit, but honestly the drinks are bad half the time. I'm lactose intolerant and always ask for Oatmilk in my drinks, and they add oatmilk + regular milk.
This is like the 4th time this has happened to me at this exact location, so make sure to tell them you want ONLY the dairy substitute & no milk.
10 minutes to grab an online order because the lobby is closed yet again with a drive thru line all the way into lake street. Ridiculous. This is happening more and more here. Disappointing. Either no staff or the manager doesn't know how to make a schedule to ensure enough staff is available for the busiest times of day... the morning. Better off going to starbucks. At least they are quicker it seems
Atmosphere: 1
Food: 2
Service: 1
Polish Chicago Parties
Best coffee
Atmosphere: 5
Food: 5
Service: 5
John Cwiak
Fast service, good staff
Atmosphere: 4
Food: 4
Service: 4
Escobar Salón & Barbershop
They gave me the wrong order. They forgot my food, and they give me the wrong change.
Atmosphere: 4
Food: 5
Service: 1
un available
They served a Cockroach inside of coffee cup ??. Absolutely disgusting. 10 out of 10 WOULD NOT RECOMMEND.
So slow never told me amount or gave me receipt
Atmosphere: 3
Food: 3
Service: 1
A couple of years ago, this Dunkin' Donuts was the go to spot everything was clean, fresh, and reliable. However, I stopped visiting for a while after noticing a decline in service and quality. Recently, I decided to give it another try and went through the drive-thru. I ordered two large hot caramel lattes, two orders of hash browns, and two croissant sandwiches. The employee on the speaker was hard to understand, but I managed to place my order. I was then asked to park by the front door.
After a short wait, the sandwiches were brought out, followed by the coffees. I didn’t mind the wait, hoping everything would be fresh. Unfortunately, the hash browns and sandwiches were cold, likely pre-made in anticipation of a rush that never came, as the location wasn’t busy. The coffees, thankfully, were good. However, this disappointing experience means I won’t be returning. I hope the owners address these issues, as this location has great potential. Perhaps it was just the weekend crew, as this happened on a Saturday, but regardless, it felt like a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Went over the top! They didn’t have the trolli slushy so they made us this amazing pink slushy instead it tasted so good almost like a sherbert smoothie, I stole it from my husband I can’t wait to go back! I hope they make us more of those!
Atmosphere: 5
Food: 5
Service: 5
Good food fresh.
Food: 5
Service: 5
Omg the service in May 17 was the worst, you feel like you’re asking them for free food to the cashiers, I ordered a donut mini bagel an ice coffee, they give the donut 10 min later and still like mad. Not body there were polite in this place
Service: 1
Friendly employees, so far they have been consistent
Atmosphere: 5
Food: 5
Service: 5
Friendly counter help most pleasant to work with. Drinks were on fire. Try the tornado sparked energy drink.
Atmosphere: 5
Food: 5
Service: 5
in addison on lake and 53 best of the best in and out no matter what you order there every fri.. 10 stars
I've ordered at this Dukin quite a bit, but honestly the drinks are bad half the time. I'm lactose intolerant and always ask for Oatmilk in my drinks, and they add oatmilk + regular milk.
This is like the 4th time this has happened to me at this exact location, so make sure to tell them you want ONLY the dairy substitute & no milk.
Never and do not recommend
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
10 minutes to grab an online order because the lobby is closed yet again with a drive thru line all the way into lake street. Ridiculous. This is happening more and more here. Disappointing. Either no staff or the manager doesn't know how to make a schedule to ensure enough staff is available for the busiest times of day... the morning. Better off going to starbucks. At least they are quicker it seems
Atmosphere: 1
Food: 2
Service: 1
Best coffee
Atmosphere: 5
Food: 5
Service: 5
Fast service, good staff
Atmosphere: 4
Food: 4
Service: 4
They gave me the wrong order. They forgot my food, and they give me the wrong change.
Atmosphere: 4
Food: 5
Service: 1
They served a Cockroach inside of coffee cup ??. Absolutely disgusting. 10 out of 10 WOULD NOT RECOMMEND.
Atmosphere: 1
Food: 1
Service: 1
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