Without fail every time I ask for a modification on my cold brew these people talk to me like I am an idiot, who is inconveniencing them
Service: 1
Kimberly Martin
EXACTY SAME COFFE ORDER. Photo on the right incorrect photo on the left correct.
I asked for it to be remade because it was incorrect as you can tell STILL INCORRECT!!! I order very specific and PAY A VERY GOOD AMOUNT FOR MY COFFEE. For it to come wrong TWICE is honestly unacceptable to me. I was made late to work and a coffee I paid 15.99 went straight to the trash.
Food: 1
Service: 1
Scott Krohn
This is my go to Starbucks and the service and emplyees are great - last few times have had issues with drinks I ordered. This morning I received a Macha Grance iced Latte with NO ice - din't realize it till I was back on the road. I know there are many drinks to learns and oerfect - but NO ice in my iced Latte ?
Atmosphere: 5
Service: 4
Terry Altman
Ignorant people that are making your food you tell them to get the bacon well done they put the whole sandwich in and toast the whole sandwich they really don't have a clue what they're doing their training program sucks
Atmosphere: 1
Food: 2
Service: 1
Tim Dreher
Starbucks is always a reliable stop no matter where am. The coffee and food are consistent, the service is quick, and the staff are usually friendly and efficient. It's exactly what you expect every time, and that's part of what makes it great. Perfect for grabbing something on the go or taking a short break during the day.
Atmosphere: 5
Food: 5
Service: 5
Alex Alex
90% ice and coffee for $6. if you ask without ice you have to pay extra. you won't find such a price for ice anywhere. I think it can be considered a scam
Laura Penna
great starbucks really fast service friendly staff this is a good one in Addison on lake
Atmosphere: 5
Food: 5
Service: 5
Marie
Girls were nice, food was good and drinks were perfect. Only thing is that my order was ready and they didn’t call me so I sat there waiting for a long time. When I asked about my order the girl said “it’s been ready” how about oh I’m sorry we didn’t let you know, here it is!!
Atmosphere: 5
Food: 5
Service: 4
Shavonne Davis
Everyone is always nice and free friendly here.
Atmosphere: 4
Food: 4
Service: 5
Lizzette Jimenez
I always receive great service at this location, decent selection of snacks and great selection of coffee drinks. There's usually 1 or 2 that I'm addicted to.
they’re friendly enough here but they have a remarkable ability to mess up even the simplest of orders here, the things i’ve received instead of a black coldbrew are bewildering.
Service: 1
Esmeralda
The lady working the drive-through this morning could have been a little more friendly and welcoming. I approached the window with a smile to pick up my birthday drink. Although she was wearing a black mask and I couldn’t tell if she was smiling, she didn’t say hello or greet me. I said, “Hi, good morning” to her, but she ignored me. When I told her I had greeted her, her only response was “yeah.” I understand we all have bad days, but someone who isn’t people-friendly shouldn’t be placed at the window interacting with customers. Experiences like this are disappointing and make me hesitant to return. Next time, I’ll probably drive a little further to get coffee.
Atmosphere: 1
Service: 1
Michelle Gigs
Worst Starbucks I have ever been to. Worst customer service I've ever witnessed. They ignore anyone who walks in so don't waste your time. Oh and they repeatedly get the drinks wrong. 10/10 DO NOT RECOMMEND worth 0 stars across the board.
Atmosphere: 1
Food: 1
Service: 1
Mauricio
My last experience at this particular Starbucks location was extremely unpleasant. I went to order a venti pink drink but requested for it to be split into two grande cups. However, I was told that it was a store policy that they no longer offer this option. I found this policy to be questionable since there was no line at the store, and I was the only customer there for a good 7 minutes. The barista who helped us at the window had a condescending and prejudiced attitude, making the experience even worse. It seemed like she had a problem doing her job and giving customers a positive experience due to her entitled demeanor. It's important for Starbucks to ensure that their employees treat all customers with respect and are not misusing policies that may hinder their ability to provide good customer service. I took the time to research this policy and understand the reasoning behind it, but it would be beneficial for Starbucks to reconsider and provide clearer guidelines for their employees. This would ensure a consistent and inclusive experience for all customers, regardless of their appearance or background. In situations where the policy does not apply, employees should be able to accommodate reasonable requests like mine without pushback. This will ultimately result in happier customers and a better overall experience at Starbucks locations.
Atmosphere: 1
Food: 1
Service: 1
Uber Cool
This is the worst Starbucks, they switched to pick up only , it’s ridiculous we can’t sit in a Starbucks anymore every one is moving next door to the Panera !
Without fail every time I ask for a modification on my cold brew these people talk to me like I am an idiot, who is inconveniencing them
Service: 1
EXACTY SAME COFFE ORDER. Photo on the right incorrect photo on the left correct.
I asked for it to be remade because it was incorrect as you can tell STILL INCORRECT!!! I order very specific and PAY A VERY GOOD AMOUNT FOR MY COFFEE. For it to come wrong TWICE is honestly unacceptable to me. I was made late to work and a coffee I paid 15.99 went straight to the trash.
Food: 1
Service: 1
This is my go to Starbucks and the service and emplyees are great - last few times have had issues with drinks I ordered.
This morning I received a Macha Grance iced Latte with NO ice - din't realize it till I was back on the road. I know there are many drinks to learns and oerfect - but NO ice in my iced Latte ?
Atmosphere: 5
Service: 4
Ignorant people that are making your food you tell them to get the bacon well done they put the whole sandwich in and toast the whole sandwich they really don't have a clue what they're doing their training program sucks
Atmosphere: 1
Food: 2
Service: 1
Starbucks is always a reliable stop no matter where am. The coffee and food are consistent, the service is quick, and the staff are usually friendly and efficient. It's exactly what you expect every time, and that's part of what makes it great. Perfect for grabbing something on the go or taking a short break during the day.
Atmosphere: 5
Food: 5
Service: 5
90% ice and coffee for $6. if you ask without ice you have to pay extra. you won't find such a price for ice anywhere. I think it can be considered a scam
great starbucks really fast service friendly staff this is a good one in Addison on lake
Atmosphere: 5
Food: 5
Service: 5
Girls were nice, food was good and drinks were perfect. Only thing is that my order was ready and they didn’t call me so I sat there waiting for a long time. When I asked about my order the girl said “it’s been ready” how about oh I’m sorry we didn’t let you know, here it is!!
Atmosphere: 5
Food: 5
Service: 4
Everyone is always nice and free friendly here.
Atmosphere: 4
Food: 4
Service: 5
I always receive great service at this location, decent selection of snacks and great selection of coffee drinks. There's usually 1 or 2 that I'm addicted to.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
they’re friendly enough here but they have a remarkable ability to mess up even the simplest of orders here, the things i’ve received instead of a black coldbrew are bewildering.
Service: 1
The lady working the drive-through this morning could have been a little more friendly and welcoming. I approached the window with a smile to pick up my birthday drink. Although she was wearing a black mask and I couldn’t tell if she was smiling, she didn’t say hello or greet me. I said, “Hi, good morning” to her, but she ignored me. When I told her I had greeted her, her only response was “yeah.”
I understand we all have bad days, but someone who isn’t people-friendly shouldn’t be placed at the window interacting with customers. Experiences like this are disappointing and make me hesitant to return. Next time, I’ll probably drive a little further to get coffee.
Atmosphere: 1
Service: 1
Worst Starbucks I have ever been to. Worst customer service I've ever witnessed. They ignore anyone who walks in so don't waste your time. Oh and they repeatedly get the drinks wrong. 10/10 DO NOT RECOMMEND worth 0 stars across the board.
Atmosphere: 1
Food: 1
Service: 1
My last experience at this particular Starbucks location was extremely unpleasant. I went to order a venti pink drink but requested for it to be split into two grande cups. However, I was told that it was a store policy that they no longer offer this option. I found this policy to be questionable since there was no line at the store, and I was the only customer there for a good 7 minutes. The barista who helped us at the window had a condescending and prejudiced attitude, making the experience even worse. It seemed like she had a problem doing her job and giving customers a positive experience due to her entitled demeanor. It's important for Starbucks to ensure that their employees treat all customers with respect and are not misusing policies that may hinder their ability to provide good customer service. I took the time to research this policy and understand the reasoning behind it, but it would be beneficial for Starbucks to reconsider and provide clearer guidelines for their employees. This would ensure a consistent and inclusive experience for all customers, regardless of their appearance or background. In situations where the policy does not apply, employees should be able to accommodate reasonable requests like mine without pushback. This will ultimately result in happier customers and a better overall experience at Starbucks locations.
Atmosphere: 1
Food: 1
Service: 1
This is the worst Starbucks, they switched to pick up only , it’s ridiculous we can’t sit in a Starbucks anymore every one is moving next door to the Panera !
Atmosphere: 1
Food: 1
Service: 1
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