I have been a regular customer at this restaurant for nearly two years. While I’ve never found the food particularly great, it tends to be on the bland side, it has suited my dietary restrictions, which is why I have continued to come back consistently.
On Friday, a family emergency required me to take a loved one to the hospital, so I was unable to pick up my order. When I returned two days later to place my usual order, the manager approached me about the missed pickup. Rather than being treated with understanding and compassion, I was told that “in the future you will have to pay ahead of your order.”
In this industry, and especially with loyal repeat customers, the appropriate approach would have been concern for my well-being or at the very least a discreet acknowledgment. Instead, I felt as though my loyalty was disregarded and that the restaurant was desperate for money. Out of sympathy, I paid for the missed order, but the entire situation could have been handled much better.
To make matters worse, the food I received that day was below the restaurant’s usual standard, burnt hash browns and overcooked eggs. Unfortunately, this experience was the final straw. The lack of empathy, poor treatment, and declining food quality have convinced me not to return. I will be seeking another establishment to meet my dietary needs.
Blake Valentine
I have been a regular customer at this restaurant for nearly two years. While I’ve never found the food particularly great, it tends to be on the bland side, it has suited my dietary restrictions, which is why I have continued to come back consistently.
On Friday, a family emergency required me to take a loved one to the hospital, so I was unable to pick up my order. When I returned two days later to place my usual order, the manager approached me about the missed pickup. Rather than being treated with understanding and compassion, I was told that “in the future you will have to pay ahead of your order.”
In this industry, and especially with loyal repeat customers, the appropriate approach would have been concern for my well-being or at the very least a discreet acknowledgment. Instead, I felt as though my loyalty was disregarded and that the restaurant was desperate for money. Out of sympathy, I paid for the missed order, but the entire situation could have been handled much better.
To make matters worse, the food I received that day was below the restaurant’s usual standard, burnt hash browns and overcooked eggs. Unfortunately, this experience was the final straw. The lack of empathy, poor treatment, and declining food quality have convinced me not to return. I will be seeking another establishment to meet my dietary needs.
Jim Carr
Food was good. Service was fine. Small Town Cafe atmosphere
Michelle Norris
Fantastic small town restaurant. Great food & service. Love this place
Carol Kahl
Stopped in for breakfast and wasn't disappointed. Quick service generous portions. Good biscuits and gravy (and I am picky).
Matthew Bellinger
2 people eating and both plate of food wasn't done. bun soaked in grease. burger wasn't done. ham and cheese wasn't done. didn't even get everything I ordered. the waitress acted like she didn't want to be there. and this isn't the first are food wasn't done all the way but nothing changes. would not recommend this place, its garage but it use to be a good place.
John Krantz
Perfectly well prepared meal. Warm atmosphere, cheerful server 😊
Good service and food. Nice country feel dinner ? in downtown Aledo. Had the chicken fried steak and eggs, it was excellent.
Atmosphere: 3
Food: 5
Service: 5
eaglebo77
We ordered takeout 2 days in a row. The food was prepared fast and tasted great. The staff we're friendly and helpful.
Atmosphere: 3
Food: 5
Service: 5
Alisha Whitehall
Food was good service was not. Waitress took almost 10 mins to bring drinks even had to come back to ask us again what we ordered. She never offered a refill. after several mins I had to ask for silverware. Food finally served she didn't bring my soup that should have been served before the meal in first place,I had to ask for it after food was there. Food was good though. After food was served she didn't check back even 1 time.
Atmosphere: 3
Food: 4
Service: 1
Deborah A Connesss Hinds
Ariana chicken salad is so good
Atmosphere: 5
Food: 5
Service: 5
Kayla Morath
I love bringing my daughter here for breakfast! ❤️ People are always so nice and I feel welcome as a mom with a toddler which is such a relief. Food is great - especially the chocolate pancakes ?
Rather not say
I have been a regular customer at this restaurant for nearly two years. While I’ve never found the food particularly great, it tends to be on the bland side, it has suited my dietary restrictions, which is why I have continued to come back consistently. On Friday, a family emergency required me to take a loved one to the hospital, so I was unable to pick up my order. When I returned two days later to place my usual order, the manager approached me about the missed pickup. Rather than being treated with understanding and compassion, I was told that “in the future you will have to pay ahead of your order.” In this industry, and especially with loyal repeat customers, the appropriate approach would have been concern for my well-being or at the very least a discreet acknowledgment. Instead, I felt as though my loyalty was disregarded and that the restaurant was desperate for money. Out of sympathy, I paid for the missed order, but the entire situation could have been handled much better. To make matters worse, the food I received that day was below the restaurant’s usual standard, burnt hash browns and overcooked eggs. Unfortunately, this experience was the final straw. The lack of empathy, poor treatment, and declining food quality have convinced me not to return. I will be seeking another establishment to meet my dietary needs.
I have been a regular customer at this restaurant for nearly two years. While I’ve never found the food particularly great, it tends to be on the bland side, it has suited my dietary restrictions, which is why I have continued to come back consistently. On Friday, a family emergency required me to take a loved one to the hospital, so I was unable to pick up my order. When I returned two days later to place my usual order, the manager approached me about the missed pickup. Rather than being treated with understanding and compassion, I was told that “in the future you will have to pay ahead of your order.” In this industry, and especially with loyal repeat customers, the appropriate approach would have been concern for my well-being or at the very least a discreet acknowledgment. Instead, I felt as though my loyalty was disregarded and that the restaurant was desperate for money. Out of sympathy, I paid for the missed order, but the entire situation could have been handled much better. To make matters worse, the food I received that day was below the restaurant’s usual standard, burnt hash browns and overcooked eggs. Unfortunately, this experience was the final straw. The lack of empathy, poor treatment, and declining food quality have convinced me not to return. I will be seeking another establishment to meet my dietary needs.
Food was good. Service was fine. Small Town Cafe atmosphere
Fantastic small town restaurant. Great food & service. Love this place
Stopped in for breakfast and wasn't disappointed. Quick service generous portions. Good biscuits and gravy (and I am picky).
2 people eating and both plate of food wasn't done. bun soaked in grease. burger wasn't done. ham and cheese wasn't done. didn't even get everything I ordered. the waitress acted like she didn't want to be there. and this isn't the first are food wasn't done all the way but nothing changes. would not recommend this place, its garage but it use to be a good place.
Perfectly well prepared meal. Warm atmosphere, cheerful server 😊
Such a cute little breakfast place
Good food in small town
Restaurantji Recommends
Good service and food. Nice country feel dinner ? in downtown Aledo. Had the chicken fried steak and eggs, it was excellent.
Atmosphere: 3
Food: 5
Service: 5
We ordered takeout 2 days in a row. The food was prepared fast and tasted great.
The staff we're friendly and helpful.
Atmosphere: 3
Food: 5
Service: 5
Food was good service was not. Waitress took almost 10 mins to bring drinks even had to come back to ask us again what we ordered. She never offered a refill. after several mins I had to ask for silverware. Food finally served she didn't bring my soup that should have been served before the meal in first place,I had to ask for it after food was there. Food was good though. After food was served she didn't check back even 1 time.
Atmosphere: 3
Food: 4
Service: 1
Ariana chicken salad is so good
Atmosphere: 5
Food: 5
Service: 5
I love bringing my daughter here for breakfast! ❤️
People are always so nice and I feel welcome as a mom with a toddler which is such a relief. Food is great - especially the chocolate pancakes ?
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