Iris was very professional and customer service was excellent
yuli
If I could leave no stars I would . I'm a dasher right so today I walk in there and a gentlemen is in front of me about to place his order . As a dasher sometimes in the app it will ask us to take a photo of the menu AT THE STORE it gives you guidelines on it not being blurry people in it etc . I have done it many times before when it ask me no problem . So Today im waiting for my turn and I go to take the photo and the dude who seemed like the manager cut the gentleman off who was placing the order to come at me rude as hell about what I wanted . So I'm generally confused cause im confused on who he is talking to ? So me confused I'm like I'm here for a DoorDash said the name and he starts going off about me taking a photo of the MENU and saying I can't do that to open the app and take a photo off there ? So no that's not what it asked me to do nor am bothering anyone and you're not going to come between me and my money. I would understand if you were worried that you were in the photo or something like that but i PROMISE you you are not important nor does annyone want a picture of you. Everyone is staring at this point cause of how rude he was . We get into it he rudely snatches the order from a female employee to finish it mind you the dude he cut off who was placing his order hasn't even finished his order and is just standing there watching this all unfold. The manager cut him off to be rude to me and literally didn't even let the guy finish ?? So I'm not sure what the problem was but it was EXTREMELY unprofessional I felt personally attacked to the fact I contacted door dash . I will be contacting corporate about this matter . Dude needs to learn some manners and learn to shut his mouth and do his job and watch who he talking to cause this will get escalated higher next time if it's a problem cause you will not sit there and disrespect me for literally no reason . Will be calling tomorrow for the store manager. And maybe train your employees on some customer service
Robert Johnson
This is why you don't have kids run your store. Overcharged me then ignored me when trying to ask a question. To busy seeing what a coworker wanted. Service here is absolutely abysmal.
Service: 1
jasmine chacon
I walked in to just order two whopper Jrs. There were 3 individuals working, 1 guy and 2 girls. The two girls were arguing and I’m just waiting for my food while the guy cashier takes my order. I sat down away from the counter and turns out they were talking about the customers too and planning to play fight? They started screaming and cursing out loud. Please do better. You’re wasting customers time for the food to be crappy.
Atmosphere: 1
Food: 2
Service: 1
Profanity
Literally the worst bk in all of aurora. They'll take 30 to 35 mins to get a order ready. All I ordered was a single whopper jr. ?? They are always moving slowly and more than often if you pull up in the afternoon. You'll see the employee who's taking orders smoking pot in a black SUV. Smh do better people
Ivana Ratkovic
The worst service. When I placed the order on drive through the lady didn't understand me, and repeated back to me half in English half in Spanish. Customer service manners equal to zero, didn't even say HI, BYE, just asked for payment and that's it! Also, didn't give me a receipt for my order.
Atmosphere: 1
Food: 1
Service: 1
Katrina Dyson
I went there on Sunday, placed a order on the app, but I had cash. I told them I had a coupon for a free whooper, they refused to honor the Code, spoke to Hector the manager, he was unwilling to solve the issue, I ordered 2 pies, only received 1, asked for a large cup of ice, and they tried to charge me $1 I will never go to that BK again, I will be calling corporate
Atmosphere: 3
Food: 3
Service: 1
Mestizo Erebus
Best Burger King out there. Great staff. Always clean.
Atmosphere: 5
Food: 5
Service: 5
Jocelyn Danalewich
The drive through worker was incredibly rude. We tried to ask for our receipt and he just slammed the window in our face. The food was in my opinion over priced and it wasn't even that good.
Atmosphere: 2
Food: 2
Service: 1
Angelina Escareño
Glad to have this Burger King open again, so close to home. Rene and his staff are great and kind!
The night manager the one with black mustache and black hair always denieds mustard his excuse is that has been descontinued
mario correa
I ordered a honey mustard wrap and the side of the chicken inside was the side of a chicken nugget and the lyrics with brown do not order wraps from here I repeat do not!
Atmosphere: 1
Food: 1
Service: 3
Kartavya Aggarwal
Very bad service
Cris S
Literally stood at front counter waiting 3 or 4 mins while the employee was on their phone scrolling. Should be more aware when customers come in. I am a food safety manager at a restraunt so it is important to notice and greet people when they come in. Also the food was sub par. French toast sticks sitting for a while not very good. Didn't really seem like they care either
baheem k
Received a damage deliver order and no one talk to the phone, the customer service form has not replied to me. Please reply
Iris was very professional and customer service was excellent
If I could leave no stars I would . I'm a dasher right so today I walk in there and a gentlemen is in front of me about to place his order . As a dasher sometimes in the app it will ask us to take a photo of the menu AT THE STORE it gives you guidelines on it not being blurry people in it etc . I have done it many times before when it ask me no problem . So Today im waiting for my turn and I go to take the photo and the dude who seemed like the manager cut the gentleman off who was placing the order to come at me rude as hell about what I wanted . So I'm generally confused cause im confused on who he is talking to ? So me confused I'm like I'm here for a DoorDash said the name and he starts going off about me taking a photo of the MENU and saying I can't do that to open the app and take a photo off there ? So no that's not what it asked me to do nor am bothering anyone and you're not going to come between me and my money. I would understand if you were worried that you were in the photo or something like that but i PROMISE you you are not important nor does annyone want a picture of you. Everyone is staring at this point cause of how rude he was . We get into it he rudely snatches the order from a female employee to finish it mind you the dude he cut off who was placing his order hasn't even finished his order and is just standing there watching this all unfold. The manager cut him off to be rude to me and literally didn't even let the guy finish ?? So I'm not sure what the problem was but it was EXTREMELY unprofessional I felt personally attacked to the fact I contacted door dash . I will be contacting corporate about this matter . Dude needs to learn some manners and learn to shut his mouth and do his job and watch who he talking to cause this will get escalated higher next time if it's a problem cause you will not sit there and disrespect me for literally no reason . Will be calling tomorrow for the store manager. And maybe train your employees on some customer service
This is why you don't have kids run your store. Overcharged me then ignored me when trying to ask a question. To busy seeing what a coworker wanted. Service here is absolutely abysmal.
Service: 1
I walked in to just order two whopper Jrs. There were 3 individuals working, 1 guy and 2 girls. The two girls were arguing and I’m just waiting for my food while the guy cashier takes my order. I sat down away from the counter and turns out they were talking about the customers too and planning to play fight? They started screaming and cursing out loud. Please do better. You’re wasting customers time for the food to be crappy.
Atmosphere: 1
Food: 2
Service: 1
Literally the worst bk in all of aurora. They'll take 30 to 35 mins to get a order ready. All I ordered was a single whopper jr. ?? They are always moving slowly and more than often if you pull up in the afternoon. You'll see the employee who's taking orders smoking pot in a black SUV. Smh do better people
The worst service. When I placed the order on drive through the lady didn't understand me, and repeated back to me half in English half in Spanish. Customer service manners equal to zero, didn't even say HI, BYE, just asked for payment and that's it! Also, didn't give me a receipt for my order.
Atmosphere: 1
Food: 1
Service: 1
I went there on Sunday, placed a order on the app, but I had cash. I told them I had a coupon for a free whooper, they refused to honor the Code, spoke to Hector the manager, he was unwilling to solve the issue, I ordered 2 pies, only received 1, asked for a large cup of ice, and they tried to charge me $1 I will never go to that BK again, I will be calling corporate
Atmosphere: 3
Food: 3
Service: 1
Best Burger King out there. Great staff. Always clean.
Atmosphere: 5
Food: 5
Service: 5
The drive through worker was incredibly rude. We tried to ask for our receipt and he just slammed the window in our face. The food was in my opinion over priced and it wasn't even that good.
Atmosphere: 2
Food: 2
Service: 1
Glad to have this Burger King open again, so close to home.
Rene and his staff are great and kind!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The night manager the one with black mustache and black hair always denieds mustard his excuse is that has been descontinued
I ordered a honey mustard wrap and the side of the chicken inside was the side of a chicken nugget and the lyrics with brown do not order wraps from here I repeat do not!
Atmosphere: 1
Food: 1
Service: 3
Very bad service
Literally stood at front counter waiting 3 or 4 mins while the employee was on their phone scrolling. Should be more aware when customers come in. I am a food safety manager at a restraunt so it is important to notice and greet people when they come in. Also the food was sub par. French toast sticks sitting for a while not very good. Didn't really seem like they care either
Received a damage deliver order and no one talk to the phone, the customer service form has not replied to me. Please reply
Atmosphere: 1
Food: 1
Service: 1
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