The worst experience I’ve ever had with a bakery. On Saturday, September 13. I went to go pick up a cake that cost us 90 dollars, and everything looked good. The cake was beautiful. So we went and dropped it off at my cousin’s house because that was my present to her. She cut the cake into pieces for her guests, and everybody was complaining about the flavor, saying how it didn’t taste good and it tasted like chemicals, paint, and plastic. So then I decided to try it myself, and they weren’t completely wrong. It was the worst cake I’ve ever tried. The bread was delicious. It was just the frosting. We went and returned it to see if we could get a refund. So the employees tried it themselves to see if it actually tasted bad, and they all agreed with us. Every single employee said yes that it tasted bad. They told us the owner wasn’t there, so we had to come in the next day. My mom made a phone call, and they told her that all they could do was give us store credit or we could just take the cake back and just take off the frosting. Keep in mind that the cake was returned, fully, and nobody ate it. So Monday comes and we go to the bakery, and the boss wasn’t in there; only her employees were there saying how it wasn’t true that the cake did taste good but it was all a lie and a set up because they didn’t wanna make their business look bad, and they proceeded to tell us that they won’t be able to give us credit anymore. All that they could do was just return the cake to us the way it was, so we tried to find a way to see if we can get anything out of it, and it didn’t go as planned. All we wanted was for them to be understanding, but then the boss said that the cake didn’t taste bad, which was a lie because we have the proof, but we couldn’t do much on our end, and we left disappointed with the cake that was put in the refrigerator for two days. We even asked if they could make another cake for us and they told us no.
Food: 1
Service: 1
Eric Cortez
Tried they're torta taco and it was good I should have gotten some fries
Food: 4
Olivia Ornelas
Great friendly service. Yummy drinks.
Atmosphere: 5
Food: 5
Service: 5
Sandhya D
This is the best place to get cakes at an affordable price. They do a wonderful job at presentation and the cakes taste soooo good. Their conchas and other sweets and breads are so delicious as well!!
Atmosphere: 5
Food: 5
Service: 5
Roberto Oaxaca
del delicious breads delicious tacos
Sebastian D
I payed for 10 tamales but I only was given 5
Atmosphere: 4
Food: 3
Service: 1
Olga Ovsepyan
For $10 we got 4 large baked goods, 3 Churros and a bag of the crunchy wheels. Very bready, very carby, very delicious. Staff is great, very helpful. Honestly, just follow your nose. Excellent little place!
Alex Fernandez
I'm honestly disappointed. Five years ago, this was the best for me. Now that I'm back, I'll buy it again. The champurrado tastes like pure water with sugar. The oatmeal tastes like orchata water. The tamales aren't corn tamales, they're flour tamales. I don't know if they were raw, but they were flavorless and very watery. Totally disappointed.
Juan Almaraz
Trash place to order your cake. They can never get your cake right and make a bunch of excuses
Stephani Avila
I went to grab some food after a long day of cleaning and doing laundry I was honestly not in the mood to dirty the kitchen I just got done cleaning 😭😂! There was no line when I showed up which was nice ! I ordered a Torta de Milanesa de pollo . Which is close to a thin breaded chicken on a “sandwich” in spanish the bread is called either a telera or bolillo. I also tried the corn in a cup, atole, and Horchata boba. I received a little pager that buzzed when the food was ready. I’ll admit I really do like a place that’s organized. It took a little under 10 minutes which was really nice because the food was actually a surprise for my husband ❣️. The Atole was delicious, the horchata was superr good the boba I’ll say it was a popping boba which I was not expecting but nonetheless it was still really delicious. The torta I did end up having some and it was really good. Would I go back, yes ! I think I’ll try some of their sweet bread and tacos next 🥰. Highly recommend 10/10. Also you pay inside of the bakery !
I've been coming to this place for years but today is the last straw. I called and spoke to Micaela about the situation and said she would talk to Gerardo, the owner, and get back to me. I spoke to her today and she states that I should've called 24 hours about the mistake. They knew they made a mistake, she saw that I was mad when I picked up my cake. Here's the mistakes in order, first: no filling and in the cake and dryer than the Savanah dessert. Second, misspelled my daughters name and it was supposed to be tres leches and it wasn't. Third, they gave me a big o'l box for a little cake that I got. Lady was suggesting me to come with someone next time so they could hold the cake... Fourth (dec 19) did not put an edible Pic on the cake as instructed and the cake was not that great to be fair.
I did not ask for anything free but I did ask to be compensated next time I get a cake from them for my time and their mistakes by giving some sort of discount because I paid in FULL the last times they gave me a messed up service. I only find it fair for them to do that.
Alicia Chen
Bought pineapple turnover, pastry cheese turnover and cheese muffin cake. All delicious 😋 Amazing flavors
Rebeca Pere Z
Great Place to get your conchas for this weather… Every time I go to get conchas reminds me the conchas from Mexico. Also the hot dog from la chula and the cheesse fries with asada meat dammm those are fired really delicious.
The worst experience I’ve ever had with a bakery. On Saturday, September 13. I went to go pick up a cake that cost us 90 dollars, and everything looked good. The cake was beautiful. So we went and dropped it off at my cousin’s house because that was my present to her. She cut the cake into pieces for her guests, and everybody was complaining about the flavor, saying how it didn’t taste good and it tasted like chemicals, paint, and plastic. So then I decided to try it myself, and they weren’t completely wrong. It was the worst cake I’ve ever tried. The bread was delicious. It was just the frosting. We went and returned it to see if we could get a refund. So the employees tried it themselves to see if it actually tasted bad, and they all agreed with us. Every single employee said yes that it tasted bad. They told us the owner wasn’t there, so we had to come in the next day. My mom made a phone call, and they told her that all they could do was give us store credit or we could just take the cake back and just take off the frosting. Keep in mind that the cake was returned, fully, and nobody ate it. So Monday comes and we go to the bakery, and the boss wasn’t in there; only her employees were there saying how it wasn’t true that the cake did taste good but it was all a lie and a set up because they didn’t wanna make their business look bad, and they proceeded to tell us that they won’t be able to give us credit anymore. All that they could do was just return the cake to us the way it was, so we tried to find a way to see if we can get anything out of it, and it didn’t go as planned. All we wanted was for them to be understanding, but then the boss said that the cake didn’t taste bad, which was a lie because we have the proof, but we couldn’t do much on our end, and we left disappointed with the cake that was put in the refrigerator for two days. We even asked if they could make another cake for us and they told us no.
Food: 1
Service: 1
Tried they're torta taco and it was good I should have gotten some fries
Food: 4
Great friendly service. Yummy drinks.
Atmosphere: 5
Food: 5
Service: 5
This is the best place to get cakes at an affordable price. They do a wonderful job at presentation and the cakes taste soooo good. Their conchas and other sweets and breads are so delicious as well!!
Atmosphere: 5
Food: 5
Service: 5
del delicious breads delicious tacos
I payed for 10 tamales but I only was given 5
Atmosphere: 4
Food: 3
Service: 1
For $10 we got 4 large baked goods, 3
Churros and a bag of the crunchy wheels. Very bready, very carby, very delicious. Staff is great, very helpful. Honestly, just follow your nose. Excellent little place!
I'm honestly disappointed. Five years ago, this was the best for me. Now that I'm back, I'll buy it again. The champurrado tastes like pure water with sugar. The oatmeal tastes like orchata water. The tamales aren't corn tamales, they're flour tamales. I don't know if they were raw, but they were flavorless and very watery. Totally disappointed.
Trash place to order your cake. They can never get your cake right and make a bunch of excuses
I went to grab some food after a long day of cleaning and doing laundry I was honestly not in the mood to dirty the kitchen I just got done cleaning 😭😂! There was no line when I showed up which was nice ! I ordered a Torta de Milanesa de pollo . Which is close to a thin breaded chicken on a “sandwich” in spanish the bread is called either a telera or bolillo. I also tried the corn in a cup, atole, and Horchata boba. I received a little pager that buzzed when the food was ready. I’ll admit I really do like a place that’s organized. It took a little under 10 minutes which was really nice because the food was actually a surprise for my husband ❣️. The Atole was delicious, the horchata was superr good the boba I’ll say it was a popping boba which I was not expecting but nonetheless it was still really delicious. The torta I did end up having some and it was really good. Would I go back, yes ! I think I’ll try some of their sweet bread and tacos next 🥰. Highly recommend 10/10. Also you pay inside of the bakery !
Restaurantji Recommends
I've been coming to this place for years but today is the last straw. I called and spoke to Micaela about the situation and said she would talk to Gerardo, the owner, and get back to me. I spoke to her today and she states that I should've called 24 hours about the mistake. They knew they made a mistake, she saw that I was mad when I picked up my cake. Here's the mistakes in order, first: no filling and in the cake and dryer than the Savanah dessert. Second, misspelled my daughters name and it was supposed to be tres leches and it wasn't. Third, they gave me a big o'l box for a little cake that I got. Lady was suggesting me to come with someone next time so they could hold the cake... Fourth (dec 19) did not put an edible Pic on the cake as instructed and the cake was not that great to be fair.
I did not ask for anything free but I did ask to be compensated next time I get a cake from them for my time and their mistakes by giving some sort of discount because I paid in FULL the last times they gave me a messed up service. I only find it fair for them to do that.
Bought pineapple turnover, pastry cheese turnover and cheese muffin cake.
All delicious 😋 Amazing flavors
Great Place to get your conchas for this weather… Every time I go to get conchas reminds me the conchas from Mexico. Also the hot dog from la chula and the cheesse fries with asada meat dammm those are fired really delicious.
Atmosphere: 5
Food: 5
Service: 5
Always a stop when in Aurorita la Bella!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak
Flies in the cases with the bread!🤢🤮
Atmosphere: 1
Food: 1
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