The worse manager I ever deal with in over 30 years, unprofessional manager and very rude manager. When I called to talked to manager Mike, he put me on hold and hung up on me. I called back he doesn’t even ask me for details or any information but he just denies and hangs up. I don’t know where the company train their manager in customer service skills!!! I will not ever goto this location or even ever want to eat at Jimmy John again in the future due to lack of professionalism.
Service: 1
Jonathan Ramos
Order on 9.9.25 at 7:56 and they claimed to have delivered my food, but I have a doorbell camera and no one ever showed up I then called and they said they would send out the order again but then again it never arrived. Worst customer service ever if u don’t want to do do you job just cancel my order atleast don’t steal my money. You guys left me and my wife without food for work. Very disappointed and I would still like my money back atleast.
Atmosphere: 1
Service: 1
Val O
I just so happened to visit this location after a particularly depressing 2 week period in my life. The culmination of my issues happened in the 2 days leading up to my visit. You see, I wasn't even supposed to visit Illinois at all that weekend. But circumstance, chance and pure luck sent me on a trip I didnt plan for. On the return drive home, I needed to pull over. Sick of the road, sick of the radio, quite frankly sick of myself, i took the closest exit and pulled into your lot for some much needed leg stretching. I decided i could do with a lettuce wrap, and headed into the store. I had no idea what was waiting for me. To management, an average customer or someone with an untrained eye, nothing was out of the ordinary- just 4 employees having a nice time together. But to me? A certified VIBESMITH? These folks were doing more than just existing. The smiles I received from Zach and (I think Everet? Maybe Emmit? Those smiles were more than just niceties requested by the enploye handbook. They were genuine. The smiles let me know that I really was welcome there, and even welcome to join their convo. We joked, chatted about music and life, and they put my head back on straight before I tackled the rest of my journey home. Was the food good? Probably- its jimmy johns. Its the same every time. But the people working made it memorable. Usually freaky fast but this time...freaky friendly.
Atmosphere: 5
Food: 5
Service: 5
A Non
Took them over AN HOUR to delivery to me less than 5 miles away. Called twice to see where it was and both times told it was on the way and I couldn’t cancel. Never ordering from here again!!
Atmosphere: 1
Food: 1
Service: 1
Jamie Davis
Visited on 8-25 at12:30 pm and the staff was amazing. The atmosphere is inviting and staff so friendly. You can tell this group enjoys there jobs and if they don’t they honestly would be in line for an academy award.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Rohrer
I came in on 6/20/25 at 1:15pm. Whoever the guy was at the register, give him a raise! Super personal, great attitude, best experience in a jimmy johns ever! didn’t get his name but he definitely made my day, food was also great as usual! 😄
Atmosphere: 5
Food: 5
Service: 5
Angie Martin-Armstrong
When I finally got a hold of someone on the phone, he hung up on me. Seriously!?
Atmosphere: 1
Food: 1
Service: 1
Chris Bienasz
Remarkably slow location. Took over 10 minutes to get two sandwiches.
Freaky fast? Freaky slow
Atmosphere: 4
Food: 4
Service: 1
Tammy Dodaro
Got 2 sandwiches there today 3/18/25, and they were great. Sandwiches were full and fresh. Store was clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beach Club
alyssa a
If you want your order in a timely manner, do NOT order ahead. Contrary to the fact that ordering ahead is supposed to save you time, they cater to the people who order in store. Placed my order ahead, came in about 10 minutes and still had to wait. 3 people came in AFTER me, ordered there, and left with their sandwiches BEFORE me. And when I did finally get my sandwich, it was wrong. Extremely disappointing.
This location is garbage. Asked for cheese on my sandwich and didn’t put it on. But they made sure to talk about the stupid cookies they have there.
Valerie Pierson
Light on the meat, one employee, soda machine not in service, would not honor the advertised add a meal deal for free after 2pm. Recommend you find a different JJ's
Atmosphere: 1
Food: 2
Service: 1
Javier
Went here last night. I walked in and there were no workers in sight. it was about 7:45pm. I waited about 5 minutes, and a young man comes out from the back. He was clearly upset/embarrassed upon realizing I had been there for a bit without being helped. He was extremely apologetic and respectful while taking and making my order, and also gave me a free large drink and a dessert as another apology. I was understanding and honestly felt bad for him. I didm’t want to pry but I couldn’t help myself and asked if he was working by himself. He said no, his Manager was also working, but was nowhere to be found at that time.
Again, the employee that I did interact with was very respectful and kind. I just wonder what type of people they have managing that place.
Atmosphere: 1
Food: 4
Service: 4
asia lundien
Door locked 15mins before closed
Sheryl Malbon
I ordered 2 (30) pc and 1(18) pc party box costing $253/w a tip to feed a hockey team. I asked that condiments be left off the sandwiches. Upon receiving the sandwiches I provided bags for each person so that they could be taken on the bus to the game.. After the team departed, I had 8 pcs left which we began to eat. My guests started to open the sandwiches to put condiments on them when we noticed the pieces we had left contained basically scraps of meat on them. When I asked the team how their sandwiches were that left my home, they said the same. I contacted the store directly where I spoke to an assistant manager Kaleb. He was kind, helpful, and very apologetic. Kaleb Said he would talk to his manager and that I should stop in the store the next day and he would process a refund that his manager agreed on. When I arrived at the store he said unfortunately his manager decided there would be no refund and only offered a 15% off coupon for a future catering order. I contacted the manager myself who said he would talk to the GM AGAIN and get back to me. It’s been 5 days and one message to him, and still no return call. Never eat here. They cheat!
The location followed up after my review and said that their inventory on the meat used for the week was accurate. Their comments back to me are insinuating that the pictures I sent and the story I told is manufactured. This location lacks customer service skills and the ability to admit the potential for mistakes that need attention. I will not visit this location again. If you’re a Jimmy Johns fan, find another store to get your sandwich from.
The worse manager I ever deal with in over 30 years, unprofessional manager and very rude manager. When I called to talked to manager Mike, he put me on hold and hung up on me. I called back he doesn’t even ask me for details or any information but he just denies and hangs up. I don’t know where the company train their manager in customer service skills!!! I will not ever goto this location or even ever want to eat at Jimmy John again in the future due to lack of professionalism.
Service: 1
Order on 9.9.25 at 7:56 and they claimed to have delivered my food, but I have a doorbell camera and no one ever showed up I then called and they said they would send out the order again but then again it never arrived. Worst customer service ever if u don’t want to do do you job just cancel my order atleast don’t steal my money. You guys left me and my wife without food for work. Very disappointed and I would still like my money back atleast.
Atmosphere: 1
Service: 1
I just so happened to visit this location after a particularly depressing 2 week period in my life. The culmination of my issues happened in the 2 days leading up to my visit. You see, I wasn't even supposed to visit Illinois at all that weekend. But circumstance, chance and pure luck sent me on a trip I didnt plan for. On the return drive home, I needed to pull over. Sick of the road, sick of the radio, quite frankly sick of myself, i took the closest exit and pulled into your lot for some much needed leg stretching. I decided i could do with a lettuce wrap, and headed into the store. I had no idea what was waiting for me.
To management, an average customer or someone with an untrained eye, nothing was out of the ordinary- just 4 employees having a nice time together.
But to me? A certified VIBESMITH? These folks were doing more than just existing. The smiles I received from Zach and (I think Everet? Maybe Emmit? Those smiles were more than just niceties requested by the enploye handbook. They were genuine. The smiles let me know that I really was welcome there, and even welcome to join their convo. We joked, chatted about music and life, and they put my head back on straight before I tackled the rest of my journey home.
Was the food good? Probably- its jimmy johns. Its the same every time. But the people working made it memorable. Usually freaky fast but this time...freaky friendly.
Atmosphere: 5
Food: 5
Service: 5
Took them over AN HOUR to delivery to me less than 5 miles away. Called twice to see where it was and both times told it was on the way and I couldn’t cancel. Never ordering from here again!!
Atmosphere: 1
Food: 1
Service: 1
Visited on 8-25 at12:30 pm and the staff was amazing. The atmosphere is inviting and staff so friendly. You can tell this group enjoys there jobs and if they don’t they honestly would be in line for an academy award.
Atmosphere: 5
Food: 5
Service: 5
I came in on 6/20/25 at 1:15pm. Whoever the guy was at the register, give him a raise! Super personal, great attitude, best experience in a jimmy johns ever! didn’t get his name but he definitely made my day, food was also great as usual! 😄
Atmosphere: 5
Food: 5
Service: 5
When I finally got a hold of someone on the phone, he hung up on me. Seriously!?
Atmosphere: 1
Food: 1
Service: 1
Remarkably slow location. Took over 10 minutes to get two sandwiches.
Freaky fast? Freaky slow
Atmosphere: 4
Food: 4
Service: 1
Got 2 sandwiches there today 3/18/25, and they were great. Sandwiches were full and fresh. Store was clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beach Club
If you want your order in a timely manner, do NOT order ahead. Contrary to the fact that ordering ahead is supposed to save you time, they cater to the people who order in store. Placed my order ahead, came in about 10 minutes and still had to wait. 3 people came in AFTER me, ordered there, and left with their sandwiches BEFORE me. And when I did finally get my sandwich, it was wrong. Extremely disappointing.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location is garbage. Asked for cheese on my sandwich and didn’t put it on. But they made sure to talk about the stupid cookies they have there.
Light on the meat, one employee, soda machine not in service, would not honor the advertised add a meal deal for free after 2pm. Recommend you find a different JJ's
Atmosphere: 1
Food: 2
Service: 1
Went here last night. I walked in and there were no workers in sight. it was about 7:45pm. I waited about 5 minutes, and a young man comes out from the back. He was clearly upset/embarrassed upon realizing I had been there for a bit without being helped. He was extremely apologetic and respectful while taking and making my order, and also gave me a free large drink and a dessert as another apology. I was understanding and honestly felt bad for him. I didm’t want to pry but I couldn’t help myself and asked if he was working by himself. He said no, his Manager was also working, but was nowhere to be found at that time. Again, the employee that I did interact with was very respectful and kind. I just wonder what type of people they have managing that place.
Atmosphere: 1
Food: 4
Service: 4
Door locked 15mins before closed
I ordered 2 (30) pc and 1(18) pc party box costing $253/w a tip to feed a hockey team. I asked that condiments be left off the sandwiches. Upon receiving the sandwiches I provided bags for each person so that they could be taken on the bus to the game.. After the team departed, I had 8 pcs left which we began to eat. My guests started to open the sandwiches to put condiments on them when we noticed the pieces we had left contained basically scraps of meat on them. When I asked the team how their sandwiches were that left my home, they said the same. I contacted the store directly where I spoke to an assistant manager Kaleb. He was kind, helpful, and very apologetic. Kaleb Said he would talk to his manager and that I should stop in the store the next day and he would process a refund that his manager agreed on. When I arrived at the store he said unfortunately his manager decided there would be no refund and only offered a 15% off coupon for a future catering order. I contacted the manager myself who said he would talk to the GM AGAIN and get back to me. It’s been 5 days and one message to him, and still no return call. Never eat here. They cheat!
The location followed up after my review
and said that their inventory on the meat used for the week was accurate. Their comments back to me are insinuating that the pictures I sent and the story I told is manufactured. This location lacks customer service skills and the ability to admit the potential for mistakes that need attention. I will not visit this location again. If you’re a Jimmy Johns fan, find another store to get your sandwich from.
Food: 1
Service: 1
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