Try the Strawberry Smoothie with Kiwi Boba! The Thai Tea is also great too!
Nikki Walczak
Love the chai tea latte with tapioca!!! Could drink that everyday
Leslie Judith
We visit the Fox Valley Mall every once in a while, and my middle schooler always insists on stopping by MaTea House before we head out. Usually, we have a great experience – there’s often a young man working who is always polite and welcoming, creating a positive atmosphere. However, our most recent visit was disappointing.
This time, a young woman was working, and the experience was quite different. My daughter has recently started placing her own orders, and as she finished ordering, she was abruptly cut with a curt, “We don’t have that right now.” There was no suggestion for an alternative or any effort to help. My daughter had to take a moment to look at the menu again to find something similar to what she originally wanted. The young woman just stood there without offering any assistance.
When the drink was ready, my daughter went up to collect it, and once again, the young woman spoke in a rude tone, stating that it was the drink she ordered, but she had “shaken it.” As someone who has managed a coffee shop for years, I know how much presentation matters, especially when it comes to specialty drinks. A well-made drink not only looks appealing but also enhances the overall experience.
Customer service is essential in any establishment, and while I understand that everyone can have a rough day, the attitude and lack of effort from the staff member made our visit less enjoyable. I hope this was just an off day and not a reflection of the usual service, as we typically enjoy stopping by.
Ram Kumar
Chocolate Milk Topioca was good than Tiramisu Latte.
Jose Sandoval
My only complaint is I can't order online??
Atmosphere: 5
Food: 5
Service: 4
Sharofat Khamraeva
Mango smoothie was way too cold. 90% ice and extremely sweet mango. it was bulk of ice mostly. i have tried better drinks and cant give them more than 3 star .
Atmosphere: 5
Food: 3
Service: 4
vanessa ortiz
For me to drive 30 mins for just the 1 drink at the mall says a lot. Wish there were more locations!!
Atmosphere: 5
Food: 5
Service: 5
Arthur Fong
good flavor, try it if you’re ever in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: W Tapioca
Zero Ulvoc
It's inside the mall so it's pretty neat, lots of areas to sit down while you enjoy your drink. I love that they have variety of flavors to choose from. I would have to visit it again to try some of their other flavors, it is very easy to find, you can check my photos and you would know exactly where to find it, it is where the lounge area is. Service was pretty quick and you should park near to the Jc Pennys entrance to be able to get there faster and also it is near the food court. Recommended!
Atmosphere: 4
Food: 5
Service: 5
IXITHELEGEND
Tea is great, kids employed are lazy and unhelpful. Just calling the order number when it's ready would massively improve.
We recently moved to a different state, and the only thing I miss about it Is this boba shop. The mango slushie with mango boba is what I would reccomend
Atmosphere: 5
Food: 5
Service: 5
Swiftie Forever
We recently moved to a different state, and the only thing I miss about it Is this boba shop. The mango slushie with mango boba is what I would
Atmosphere: 5
Food: 5
Service: 5
m cg
Boba was average and leaking from the edges of the lid, tall guy that takes the order clearly hates his job and makes it known by tossing the straws instead of handing them and giving you a rude glare the second you start ordering then proceeds to ask for a tip. Terrible.
Try the Strawberry Smoothie with Kiwi Boba! The Thai Tea is also great too!
Love the chai tea latte with tapioca!!! Could drink that everyday
We visit the Fox Valley Mall every once in a while, and my middle schooler always insists on stopping by MaTea House before we head out. Usually, we have a great experience – there’s often a young man working who is always polite and welcoming, creating a positive atmosphere. However, our most recent visit was disappointing.
This time, a young woman was working, and the experience was quite different. My daughter has recently started placing her own orders, and as she finished ordering, she was abruptly cut with a curt, “We don’t have that right now.” There was no suggestion for an alternative or any effort to help. My daughter had to take a moment to look at the menu again to find something similar to what she originally wanted. The young woman just stood there without offering any assistance.
When the drink was ready, my daughter went up to collect it, and once again, the young woman spoke in a rude tone, stating that it was the drink she ordered, but she had “shaken it.” As someone who has managed a coffee shop for years, I know how much presentation matters, especially when it comes to specialty drinks. A well-made drink not only looks appealing but also enhances the overall experience.
Customer service is essential in any establishment, and while I understand that everyone can have a rough day, the attitude and lack of effort from the staff member made our visit less enjoyable. I hope this was just an off day and not a reflection of the usual service, as we typically enjoy stopping by.
Chocolate Milk Topioca was good than Tiramisu Latte.
My only complaint is I can't order online??
Atmosphere: 5
Food: 5
Service: 4
Mango smoothie was way too cold. 90% ice and extremely sweet mango.
it was bulk of ice mostly.
i have tried better drinks and cant give them more than 3 star .
Atmosphere: 5
Food: 3
Service: 4
For me to drive 30 mins for just the 1 drink at the mall says a lot. Wish there were more locations!!
Atmosphere: 5
Food: 5
Service: 5
good flavor, try it if you’re ever in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: W Tapioca
It's inside the mall so it's pretty neat, lots of areas to sit down while you enjoy your drink. I love that they have variety of flavors to choose from. I would have to visit it again to try some of their other flavors, it is very easy to find, you can check my photos and you would know exactly where to find it, it is where the lounge area is. Service was pretty quick and you should park near to the Jc Pennys entrance to be able to get there faster and also it is near the food court. Recommended!
Atmosphere: 4
Food: 5
Service: 5
Tea is great, kids employed are lazy and unhelpful. Just calling the order number when it's ready would massively improve.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
We recently moved to a different state, and the only thing I miss about it Is this boba shop. The mango slushie with mango boba is what I would reccomend
Atmosphere: 5
Food: 5
Service: 5
We recently moved to a different state, and the only thing I miss about it Is this boba shop. The mango slushie with mango boba is what I would
Atmosphere: 5
Food: 5
Service: 5
Boba was average and leaking from the edges of the lid, tall guy that takes the order clearly hates his job and makes it known by tossing the straws instead of handing them and giving you a rude glare the second you start ordering then proceeds to ask for a tip. Terrible.
Atmosphere: 1
Food: 3
Service: 1
the drinks are fire?.
Atmosphere: 4
Food: 4
Service: 5
Thanks you People
Ma Tea House
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