It was a good experience. Food was good, clean, friendly staff, parking can be tight when it’s busy
Atmosphere: 5
Food: 5
Service: 5
Asad Shakur
Terrible customer service! The portions are small and the food is never fresh. Def can tell it’s been sitting for hours. The Mexican girl (cashier) have an attitude and is rude!! I advise stay away from this location!! They need more training or better management!!! Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Luis Arturo Macalpine
If your on the go and you want quick grear tasting chinese food. This is the place to grab n go. We love Panda
Atmosphere: 5
Food: 5
Service: 5
Iris Villasenor
I'm working 16 hours shifts nearby back to back this whole week in Naperville. So when I ordered the food I was expecting it to be ready at the time I was told it would be. When I got there at the time my order was supposed to be ready it was 9:37pm. They seemed backed up, people waiting for their food. One of the employees named Suzy was leading the team in a fast and effective pace. She was communicating what was missing, what they were out of and even went out of her way to give me a cup to drink due to the long wait. Ended up getting my food at 9:55pm but because of Suzy's attention to me is why I'm giving a 3 stars instead of a 1. If she's not a manager or supervisor she definitely has that work ethic- I know a leader when I see one. Thank you Suzy.
Rita Normantiene
Person behind the stand had no idea what to do when I was telling what I wanted.
Atmosphere: 4
Food: 4
Service: 1
Heidi Weber
We went tonight to pick up dinner and our order was in a bag that was so tightly tied he couldn’t see in it but the receipt had everything on it. Well we had no plastic utensils and napkins like we needed. Well also didn’t have our appetizer. When we called there was no answer and no way to leave a message. Not the way to run a business.
Atmosphere: 2
Food: 2
Service: 1
Quise Wilson
So I’ve been going to Panda Express at least twice a week for the past three years since I really stopped going to the traditional Chinese restaurants, but I’ve never had a bad experience at Panda Express. Everyone that I seem to have went to has always been good and great my experience today at this location was just unacceptable and I thought I would never run into this type of experience at Panda Express because it’s always great food’s always good looks good always being made fresh always today. Woke up Panda Express on my mind. Plus I had $5off my order of $10 So here I go headed off to Panda Express only to get there to find the customer service needs to be retrained and monitored. The food quality is very poor. Nothing was ready. Nothing was in the already made dishes except for the teriyaki chicken, which looked like it had been there since last night so as always, I don’t mind Waiting for my order whenever I go to Panda Express, so as I was waiting, I noticed that she had pulled my to go container and was making my food. The chicken that she gave me was unacceptable. I wouldn’t give it to a dog or a homeless person the beef and broccoli well, the broccoli was old. You could tell it had not been freshly cooked so after she completed my bigger plate, I was not happy what I seen so I was just gonna just blow it off take the order and go so when I get to the cash register mind you I had five dollars off a $10 order. I scanned my rewards. She used the five dollars and the total came out to be $17 and some change. So I asked her I said why is my order $17 and you used my five dollars off a $10 order when usually a bigger plate with tax is $12 and some change she just looks at me. I’m guessing at this point she was not fluid in English, so her manager came up and I explained to him what was going on and he ended up telling her what So the order then came down to nine dollars and some change after the fact of using my five dollars off so I felt like I was being rushed gypped out of my money and not getting the quality service that I have always gotten at panda express and what really put the icing on the cake was I got a refund because the service and the food that was given to me was not good and then I got overcharged for something that was not even on the menu or I didn’t ask for so I lost the five dollars that I you’d had in my rewards and then did not even get the food, but I did get my money back for the refundOff and cheated very poor experience if you go to this location, make sure the two girls that work the front they wear glasses make sure that your order is what you’re paying for and what the actual price And before you use any rewards from your account, the Panda Express app make sure your price is right bad experience. I’ll never go to this location again and I still don’t have my five dollars off my $10 order.
Food: 1
Nila Nurova
This is one of the busiest restaurants in the area! I really appreciate each one of the workers for their outstanding service! Specially JESUS!! I hope I spelled his name correctly. I thank you for thinking of other while they wait for their orders to be picked up. Today I witnessed how one of “uber drivers” was waiting for his customer order and Jesus apologized and offered a drinking while he is waiting. Thank you for being a good human being! MUST VISIT THIS PLACE!!!
Atmosphere: 5
Food: 5
Service: 5
Dave Mundrawala
Their orange chicken is really good. But on an expensive side.
Atmosphere: 4
Food: 5
Service: 4
James Michael Young
NEVER AGAIN! FOOD QUALITY HAS BEEN ON A DECLINE AND TODAY WAS DISGUSTING...
Never coming to this location again. Guli is the name of the girl that I asked if they were making another noodles. She said ok I can do that 6 minutes. I was like ok can you let me know when it's ready. TEN minutes later and 5 people in line and the noodles ran out again. I'm done with this location. This wasn't the first straw. They are always either out of stuff, or the stuff that's there is so old it's dry and nasty
Atmosphere: 1
Food: 1
Service: 1
Cristian Maxin
My favorite place for food.
Atmosphere: 5
Food: 5
Service: 5
Joroyalty Medley
I gave this place a one star because my cousin had some and he found magets from the broccoli🥦🥦
It was a good experience. Food was good, clean, friendly staff, parking can be tight when it’s busy
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service! The portions are small and the food is never fresh. Def can tell it’s been sitting for hours. The Mexican girl (cashier) have an attitude and is rude!! I advise stay away from this location!! They need more training or better management!!! Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
If your on the go and you want quick grear tasting chinese food. This is the place to grab n go. We love Panda
Atmosphere: 5
Food: 5
Service: 5
I'm working 16 hours shifts nearby back to back this whole week in Naperville. So when I ordered the food I was expecting it to be ready at the time I was told it would be. When I got there at the time my order was supposed to be ready it was 9:37pm. They seemed backed up, people waiting for their food. One of the employees named Suzy was leading the team in a fast and effective pace. She was communicating what was missing, what they were out of and even went out of her way to give me a cup to drink due to the long wait. Ended up getting my food at 9:55pm but because of Suzy's attention to me is why I'm giving a 3 stars instead of a 1. If she's not a manager or supervisor she definitely has that work ethic- I know a leader when I see one. Thank you Suzy.
Person behind the stand had no idea what to do when I was telling what I wanted.
Atmosphere: 4
Food: 4
Service: 1
We went tonight to pick up dinner and our order was in a bag that was so tightly tied he couldn’t see in it but the receipt had everything on it. Well we had no plastic utensils and napkins like we needed. Well also didn’t have our appetizer. When we called there was no answer and no way to leave a message. Not the way to run a business.
Atmosphere: 2
Food: 2
Service: 1
So I’ve been going to Panda Express at least twice a week for the past three years since I really stopped going to the traditional Chinese restaurants, but I’ve never had a bad experience at Panda Express. Everyone that I seem to have went to has always been good and great my experience today at this location was just unacceptable and I thought I would never run into this type of experience at Panda Express because it’s always great food’s always good looks good always being made fresh always today. Woke up Panda Express on my mind. Plus I had $5off my order of $10 So here I go headed off to Panda Express only to get there to find the customer service needs to be retrained and monitored. The food quality is very poor. Nothing was ready. Nothing was in the already made dishes except for the teriyaki chicken, which looked like it had been there since last night so as always, I don’t mind Waiting for my order whenever I go to Panda Express, so as I was waiting, I noticed that she had pulled my to go container and was making my food. The chicken that she gave me was unacceptable. I wouldn’t give it to a dog or a homeless person the beef and broccoli well, the broccoli was old. You could tell it had not been freshly cooked so after she completed my bigger plate, I was not happy what I seen so I was just gonna just blow it off take the order and go so when I get to the cash register mind you I had five dollars off a $10 order. I scanned my rewards. She used the five dollars and the total came out to be $17 and some change. So I asked her I said why is my order $17 and you used my five dollars off a $10 order when usually a bigger plate with tax is $12 and some change she just looks at me. I’m guessing at this point she was not fluid in English, so her manager came up and I explained to him what was going on and he ended up telling her what So the order then came down to nine dollars and some change after the fact of using my five dollars off so I felt like I was being rushed gypped out of my money and not getting the quality service that I have always gotten at panda express and what really put the icing on the cake was I got a refund because the service and the food that was given to me was not good and then I got overcharged for something that was not even on the menu or I didn’t ask for so I lost the five dollars that I you’d had in my rewards and then did not even get the food, but I did get my money back for the refundOff and cheated very poor experience if you go to this location, make sure the two girls that work the front they wear glasses make sure that your order is what you’re paying for and what the actual price And before you use any rewards from your account, the Panda Express app make sure your price is right bad experience. I’ll never go to this location again and I still don’t have my five dollars off my $10 order.
Food: 1
This is one of the busiest restaurants in the area!
I really appreciate each one of the workers for their outstanding service! Specially JESUS!! I hope I spelled his name correctly. I thank you for thinking of other while they wait for their orders to be picked up. Today I witnessed how one of “uber drivers” was waiting for his customer order and Jesus apologized and offered a drinking while he is waiting. Thank you for being a good human being! MUST VISIT THIS PLACE!!!
Atmosphere: 5
Food: 5
Service: 5
Their orange chicken is really good. But on an expensive side.
Atmosphere: 4
Food: 5
Service: 4
NEVER AGAIN! FOOD QUALITY HAS BEEN ON A DECLINE AND TODAY WAS DISGUSTING...
Food: 1
Service: 1
Restaurantji Recommends
Ordered online and it was ready so fast!
Atmosphere: 5
Food: 5
Service: 5
Never coming to this location again. Guli is the name of the girl that I asked if they were making another noodles. She said ok I can do that 6 minutes. I was like ok can you let me know when it's ready. TEN minutes later and 5 people in line and the noodles ran out again. I'm done with this location. This wasn't the first straw. They are always either out of stuff, or the stuff that's there is so old it's dry and nasty
Atmosphere: 1
Food: 1
Service: 1
My favorite place for food.
Atmosphere: 5
Food: 5
Service: 5
I gave this place a one star because my cousin had some and he found magets from the broccoli🥦🥦
very cozy
Atmosphere: 4
Food: 4
Service: 4
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