We won't make this mistake again. It took quite some time even to get someone's attention and then he didn't even bother to make the pizza we actually ordered. I haven't been to Pizza Hut in years and between the shabby treatment and poor ingredient quality, we were grossly overcharged.
Atmosphere: 1
Food: 1
Service: 1
cur ter
The restaurant setting here is totally misleading. I stopped here thinking it would be somewhat of a restaurant atmosphere here and inside. Nope! This location should be shrunk in size -downsized- as it is basically a take-out location only. Maybe it would help to remove most of the seating in the place especially the booth seating. For a place this large, maybe it could benefit having a lot more employees as only 2 seemed to be working there. Just wasted open space. This is NOT a restaurant (like Denny's or Golden Corral or IHOP)! When the pizza was ready, it was inside large box and was not even served or brought to me. I had to walk from where I was sitting to the cashier station to claim it, then walk back to my seat to dine.
The place did not have fountain drinks, it could not even serve proper water for me to take my medication. They said the water would come from the faucet perhaps in their bathroom (sink)? Who knows if they would have served l'eau de la toilette. They could not even be courteous enough to offer me water like Aquafina or even a Diet soft drink.
I feel I even paid too much for the large pizza. I feel they overcharged me by $10 as I later saw a coupon for what I ordered (3 toppings) for $10 less. I later inquired if I could benefit from the discount but the person there gave the impression of being quite unfriendly about things. It is as if the employee was just going through the motions of the day. His attitude was like well I should have noticed the coupon before ordering the pizza to be applied to the price. Not even a friendly courtesy to maybe offer a soft drink or something to amend for missing out on the coupon. This place gives off a very unfriendly, unwelcoming environment. It took a long time for someone to come from the back to the cashier's station to address any questions for me and later for another customer who was waiting a long time to get service.
The place seems desolate like a haunted house that initially i thought it was not even open. And it probably should be shut down as Pizza Hut is probably paying a lot for that real estate and it is not even being utilized to its full capacity and potential being a restaurant with lots of seating and the temperature controls to cool or heat and supply electricity to this huge space when it is essentially a carry-out place. They can do this in a smaller space. Maybe this is the reason why the other 2 restaurant-style Pizza Huts were closed down in Aurora and downsized to carry-out locations only and moving their operations to smaller spaces. This one hopefully will soon follow suit.
Needless to say, I was sorely disappointed in my choice to dine here as I expected a restaurant atmosphere and it was clearly not that except they offered a small paper plate for the large box pizza I had ordered. No utensils, no fountain drink or water, and even one of the hand wipes when opened was all dried up. This is not a recommended place to dine or eat. You're better off driving a few yards west to the Golden Corral for a true dining experience or across the street to Denny's and spend less and get more food. Go to a REAL restaurant not this fake one.
Atmosphere: 1
Food: 2
Service: 1
W M
FOOD IS PRETTY GOOD HERE I DEFINITELY WOULD RECOMMEND IT
Rajen Kanubhai Modi
In short time all pizza 🍕 hut going to close.
Atmosphere: 1
Food: 5
Service: 1
Sampath Jayasekar
Fast service.
Atmosphere: 5
Food: 5
Service: 5
Devante Matthews
Pizza Hut count your days
Atmosphere: 1
Food: 1
Service: 1
William Dafforn
Pizza was sloppily made. Undercooked. Service was mid. Find another pizza place if you’re local lmao.
Atmosphere: 1
Food: 1
Service: 1
Ronald Ross
The staff were amazing and checked for deals gave me all the information needed to make my order I bought 3 large pies and drinks and 3 cookie pies
Atmosphere: 5
Food: 5
Service: 5
Mango V
I came in ordered a medium pizza, The manager David was so friendly and sweet, shoutout to you because the pizza was delicious and so was the service 💜
Atmosphere: 3
Food: 4
Service: 5
Andy
This place has really gone down over the years. Whoever owns the store now needs to hand over the ownership to someone who is capable and values service and duties towards community as well as towards their employees. The two large pizzas I picked up on July 8th were not only delayed by over an hour but to make it worse, they were uncooked. And there was a long queue of customers with frustrated look on their faces that their orders were taking too long. Gross negligence on part of this pizza chain. I will stop coming here and instead support local business.
Horrible pizza, will never go to this location ever again. They should shut it down . This is very bad for a franchise.
Atmosphere: 1
Food: 1
Service: 1
Laura Pepmeyer
Placed an order online and it never came. Called 9 times before someone picked up. Said she was the only one there and all orders were going to be refunded. Beyond unprofessional - wish I could have given 0 stars
Service: 1
Ron Thakkar
Looks like somebody called off the manager was overwhelmed with all the orders and people in the store. She just closed the store and canceled all the orders and went home.
This is terrible Service upper management should plan and staff better and get proper help so customers don’t have to face this inconvenience. Terrible management.
Atmosphere: 1
Food: 1
Service: 1
* “\u202aBonnie\u202c” Bunzz
Very very rude staff. The location has a funny smell. The cashier was extremely rude when I visited and yelled in frustration because she couldn’t operate the register.
Atmosphere: 1
Food: 3
Service: 1
Joan Weinert
Floors in dining area and bathrooms unswept, no one checked with us to see how our pizza was. Smell of bathroom deodorizers overwhelming when you came in the door. Crumbs on every table.
We won't make this mistake again. It took quite some time even to get someone's attention and then he didn't even bother to make the pizza we actually ordered. I haven't been to Pizza Hut in years and between the shabby treatment and poor ingredient quality, we were grossly overcharged.
Atmosphere: 1
Food: 1
Service: 1
The restaurant setting here is totally misleading. I stopped here thinking it would be somewhat of a restaurant atmosphere here and inside. Nope!
This location should be shrunk in size -downsized- as it is basically a take-out location only. Maybe it would help to remove most of the seating in the place especially the booth seating.
For a place this large, maybe it could benefit having a lot more employees as only 2 seemed to be working there. Just wasted open space.
This is NOT a restaurant (like Denny's or Golden Corral or IHOP)!
When the pizza was ready, it was inside large box and was not
even served or brought to me. I had to walk from where I was
sitting to the cashier station to claim it, then walk back to my
seat to dine.
The place did not have fountain drinks, it could not even serve proper water for me to take my medication. They said the water would come from the faucet perhaps in their bathroom (sink)? Who knows if they would have served l'eau de la toilette. They could not even be courteous enough to offer me
water like Aquafina or even a Diet soft drink.
I feel I even paid too much for the large pizza. I feel they overcharged me by $10 as I later saw a coupon for what I
ordered (3 toppings) for $10 less. I later inquired if I could
benefit from the discount but the person there gave the
impression of being quite unfriendly about things. It is as if
the employee was just going through the motions of the day.
His attitude was like well I should have noticed the coupon
before ordering the pizza to be applied to the price.
Not even a friendly courtesy to maybe offer a soft drink
or something to amend for missing out on the coupon.
This place gives off a very unfriendly, unwelcoming environment.
It took a long time for someone to come from the back to the
cashier's station to address any questions for me
and later for another customer who was waiting a long time
to get service.
The place seems desolate like a haunted house that initially
i thought it was not even open. And it probably should be shut
down as Pizza Hut is probably paying a lot for that real estate
and it is not even being utilized to its full capacity and potential
being a restaurant with lots of seating and the temperature
controls to cool or heat and supply electricity to this huge space
when it is essentially a carry-out place. They can do this in a
smaller space. Maybe this is the reason why the other 2 restaurant-style Pizza Huts were closed down in Aurora
and downsized to carry-out locations only and moving their
operations to smaller spaces. This one hopefully will soon follow suit.
Needless to say, I was sorely disappointed in my choice to
dine here as I expected a restaurant atmosphere and it was
clearly not that except they offered a small paper plate for the large box pizza I had ordered. No utensils, no fountain drink or water, and even one of the hand wipes when opened was
all dried up.
This is not a recommended place to dine or eat.
You're better off driving a few yards west to the Golden Corral
for a true dining experience or across the street to Denny's
and spend less and get more food.
Go to a REAL restaurant not this fake one.
Atmosphere: 1
Food: 2
Service: 1
FOOD IS PRETTY GOOD HERE I DEFINITELY WOULD RECOMMEND IT
In short time all pizza 🍕 hut going to close.
Atmosphere: 1
Food: 5
Service: 1
Fast service.
Atmosphere: 5
Food: 5
Service: 5
Pizza Hut count your days
Atmosphere: 1
Food: 1
Service: 1
Pizza was sloppily made. Undercooked. Service was mid. Find another pizza place if you’re local lmao.
Atmosphere: 1
Food: 1
Service: 1
The staff were amazing and checked for deals gave me all the information needed to make my order I bought 3 large pies and drinks and 3 cookie pies
Atmosphere: 5
Food: 5
Service: 5
I came in ordered a medium pizza, The manager David was so friendly and sweet, shoutout to you because the pizza was delicious and so was the service 💜
Atmosphere: 3
Food: 4
Service: 5
This place has really gone down over the years. Whoever owns the store now needs to hand over the ownership to someone who is capable and values service and duties towards community as well as towards their employees. The two large pizzas I picked up on July 8th were not only delayed by over an hour but to make it worse, they were uncooked. And there was a long queue of customers with frustrated look on their faces that their orders were taking too long. Gross negligence on part of this pizza chain. I will stop coming here and instead support local business.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible pizza, will never go to this location ever again. They should shut it down . This is very bad for a franchise.
Atmosphere: 1
Food: 1
Service: 1
Placed an order online and it never came. Called 9 times before someone picked up. Said she was the only one there and all orders were going to be refunded. Beyond unprofessional - wish I could have given 0 stars
Service: 1
Looks like somebody called off the manager was overwhelmed with all the orders and people in the store. She just closed the store and canceled all the orders and went home.
This is terrible Service upper management should plan and staff better and get proper help so customers don’t have to face this inconvenience. Terrible management.
Atmosphere: 1
Food: 1
Service: 1
Very very rude staff. The location has a funny smell. The cashier was extremely rude when I visited and yelled in frustration because she couldn’t operate the register.
Atmosphere: 1
Food: 3
Service: 1
Floors in dining area and bathrooms unswept, no one checked with us to see how our pizza was. Smell of bathroom deodorizers overwhelming when you came in the door. Crumbs on every table.
Atmosphere: 2
Food: 4
Service: 3
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