Potbelly

This place is so slow. They have three employees behind the counter. One took my order and the other two are just standing around. There are 2 other people waiting for sandwiches. I am not sure why no one started the sandwiches. Very slow. Took almost 15 minutes on a very slow night.

I was the only customer and three employees working. My sandwich sat on the conveyor belt and they were all talking. The service is terrible.

Every time we go there, they mess something up. Even when the ingredients are written RIGHT IN FRONT OF THEIR FACES, they get things wrong. Today is the FIFTH time (that i can recall) that they have messed up my sandwhich in some way. Granted, one time was a miscommunication with what I ordered (at subway i get salt/pepper/oregano for seasoning, and I had not checked the board for their toppings, so you can imagine how that went), but all the other times were totally avoidable and correctly ordered on the sticker (they print them out at this location to put on every order, not just t. DISCLAIMER I have worked in food service so i totally understand bad days happen, so if it were an iosolated incident or two, I would say no big deal, it happens. but it KEEPS HAPPENING. Not only that, IT HAPPENED AGAIN WITH THE REPLACEMENT SANDWHICH THEY GAVE ME. Word to the wise: be that super annoying customer and watch them otherwise they WILL get it wrong. Or better yet, go somewhere else. NO OTHER POTBELLY LOCATION I HAVE EVER BEEN TO HAS THIS ISSUE. Like I said, I get it, bad days happen, but god damn y'all have a lot of bad days and I'm kinda over it. Will not be returning to this location anytime soon. The one south more on Rt 59 has friendly employees and a nice atmosphere, I highly encourage you to go to that one instead.

Came for dinner, and our sandwiches were very good and full of ingredients. Nice value.

The tables were a bit messy and needed to be wiped down. Floor had food here and there. Bathrooms very clean.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: A Wreck, Sandwich

I come in here all the time for lunch and never had a problem until today, where the cashier misheard me ask for mustard as mayo. I am allergic to mayo, so I brought it back and asked—they apologized kindly and remade it without a second thought.
I love coming here, and I love the people who work here. I will keep coming here for lunch. They are fast, the food is great, and it’s close to my work.
I wish I had gotten the names of the people working today, but it was at around 1pm on 5/21/24. Thank you to the lunch shift!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

The manager at this location is absolutely amazing! She has a great attitude and treats everyone kindly and with a big smile on her face. I stopped by today (3/22 at 1pm) and they were short staffed and still she found a way to get every order out and on time.

Atmosphere: 5

Food: 5

Service: 5

This was my first and last visit to this Potbelly location. We had to wait a long for two sandwiches to be made. We ordered simple sandwiches (tuna & Mediterranean). The customers behind us in line got their two sandwiches before we did. They also still managed to mess up our order, and the tuna was ice cold, not fully cooked/toasted.

Atmosphere: 1

Food: 1

Service: 1

Jacob is the definition of perfect customer

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

I purchase two sandwiches one was for roast beef which was tuff to chew. I immediately called the store and was told they would refund me two weeks ago. I am going to contact corporate and see if they can assist me. Going forward I won't ever purchase anything from Potbelly.

Atmosphere: 3

Food: 1

Service: 1

I asked for light hot peppers and they filled the top half of my sandwich with them. Even after taking off the hot peppers from my sandwich I couldn't finish it due to too much hot pepper oil. I love potbelly but this location is terrible.

Atmosphere: 2

Food: 2

Service: 2

They forgot the cookies in my order, when I called and told them, they told me they put them in there. Then offered to let me pick them up, but when I said I didn't have time to go back dude just hung up on me. Not a fan of rude people.

Service: 1

Recommended dishes: Sandwich

Food is not fresh. Sandwich bread and chicken was not fresh.

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Mediterranean, Sandwich

Very friendly staff, and very quick —ordered on the all at 8:41 pm and the order was ready when I got there at 8:53 pm, 7 minutes before close on a Saturday night.Mediterranean sandwich was good, but I was disappointed that the Wreck sandwich was cool in the center (hence the 4 stars), so I had to microwave it at home. Apple Walnut Chicken salad was very good, and portions in the Wreck/Salad combo were just right

Atmosphere: 5

Food: 4

Service: 5

Second time at this location and service was slow for being only two people in line. Food was good and environment was clean, but the girl at the register didn't really seem to care to be there or what, she spoke very softly and I had a hard time hearing her over the people seated there already.If you've got extra time to spare it's a good deal, but if you're in a time crunch you may want to reconsider.This was around noon on a weekday so can't speak towards other times.

Atmosphere: 4

Food: 5

Service: 2

My visit to this sandwich place left much to be desired. While the sandwich makers were pleasant, the person taking my order was exceptionally rude and unprofessional. It felt as though he considered taking our money and preparing a sandwich as a burden. This negative attitude significantly impacted the overall experience, making it hard to enjoy the delicious food they offer. I hope the management addresses these customer service issues soon, as it currently tarnishes the reputation of an otherwise decent sandwich joint.