Always nice and quiet, food is good. Shakes are fantastic! I would definitely recommend it.
Atmosphere: 5
Food: 5
Service: 4
Lisaa Bower
The drive through takes literally FOREVER!!!! They forgot my all my sauces had to go through again. Make sure you have your dips!! The cheese dip is literally half full.
Atmosphere: 3
Food: 5
Service: 3
Jax B.
Shake machine was down. Food was okay.
Atmosphere: 2
Food: 2
Service: 2
Ryan
How you going to call yourself steak and SHAKE with a shake machine that’s broken
Atmosphere: 1
Food: 3
Service: 1
Joe Labriola
It's OK, something different.
Atmosphere: 4
Food: 4
Service: 4
Emily Harris
I am not a person to leave reviews, but I absolutely had to after my visit today at this location. It was just after noon there were maybe five groups of people inside the restaurant there was only two people working so we knew that we would need to have patience we couldn’t order milkshakes at all which sucked that’s the only reason my friend and I brought our kids there but we ordered lunch anyway it wasn’t that big of a deal however, 40 minutes after ordering my friend still did not have her meal which was two burgers and an order of chicken . Our kids were starting to get really upset so she waited up at the counter and was completely ignored. I then went up to the counter on her behalf and just politely asked you know excuse me do we know how much longer this is gonna be and the manager wearing glasses and had black curly hair started yelling at me and giving me attitude immediately. I was not the first customer she had been rude to and the rest of the restaurant started to get increasingly upset with the service and her attitude.. One customer asked for her name because she wanted to call corporate and complain. The lady refused to give it to her and they got into an altercation just yell yelling at each other the manager then called the police. Halfway through my burger, I found a hair in my meal, matching the black, curly haired manager. I took the children to the bathroom and when I came out, the police had told us that we needed to leave and everybody who did not get their food would get refunds.. They close the location for the day. The behavior of the manager was absolutely unacceptable when the customers were trying to be accommodating and understanding, but also 40 minutes for two thin burgers and one order of chicken tenders was absolutely crazy so I just wanted an update on how much longer it was going to be. This woman’s attitude lacked professional, professionalism and kindness, and a stressful situation, and I would never step foot into this restaurant again how disappointting
Atmosphere: 1
Food: 1
Service: 1
mai
we came here for a meal for my friends birthday, and had the worst experience. we arrived at 10:30 as a party of 4. 2/4 of us received our food soon after ordering, but recieved the wrong burger and extremely freezing cold burgers and fries. we stood at the counter to ask for our food to be warmed up, no one glanced our way for 30 minutes. we eventually gave up, and just let out food sit there because it was not up to par. an hour later, and they still haven’t fixed our order and the other 2/4 in my party still haven’t even gotten their food. there started to be more people standing at the counter asking where there food was, because it had been hours. the person at the front said the manager and everyone else had quit, and the only people in the back were new people and were “messing everything up”. a lady that wasn’t in steak n shake uniform walked into the store and started helping with orders, assuming its his wife he had just called in to help. the store was now closed and we are still waiting for all of our parties food. he gives us a new cheese fries that are still frozen cold and have the least amount of cheese sauce ever. I would’ve got more if I had ordered it on the side!! He said he “could” make our burgers over again but we’d have to wait at least 30 minutes and it was already past close, so we decided to leave. By the time we left, my 2 friends still hadn’t received their food. None of us got refunds, we had 4 receipts total. I love steak and shake but this was entirely disappointing…
Atmosphere: 1
Food: 1
Service: 1
J \u0026 S Barker
Went there to get my kids food . I didn't get the 2 things of cheese I paid for cheese fries, the onion rings were all broken into pieces, smashed and soggy and the meat on cheeseburgers/steak burgers was all broken up and falling apart (the cheese couldn't even hold it together) Of and I paid cash and I had to get my change back in pennies and nickles. Absolutely horrible
Food: 1
Service: 1
jennifer cerven
I love this place and they also gave me a free large fry because they took a little long and great costumer service highly recommend
Atmosphere: 4
Food: 5
Service: 5
Joseph Heizer
Short guy at the counter was so helpful very good at his job. Amazing food.
Employees make it look like it’s so hard to work there, like if they were working for “free” (rude). I always said thank you, was kind, they just throw the food at you with bad attitude, slam the window on your face. Never learned to say “you’re welcome” and can’t take seperate orders through drive thru when there’s no cars in the drive thru????? Okay I understand it’s “too hard for them” but say it nicely, the attitude killed it. Just ridiculous. Especially the girl with the long black ponytail wig. She had the WORST attitude for no reason. I was sooo nice to them. I understand customer service because I worked many years, but it gives you no right to be that ignorant.
Atmosphere: 1
Food: 3
Service: 1
Laura Harvey Stout
The burgers are tasty and the milkshakes are amazing. The fries cooked in beef tallow reminded me of how awesome the McDonald's fries used to be. There is also a kids menu. The self service ordering was very convenient.
Atmosphere: 4
Food: 4
Service: 5
Nick Frantz
Manager (Jen) was EXTREMELY rude! Felt the need to get upset because I grabbed a jar of beef tallow from off the counter AFTER I purchased it. Then proceeded to bad mouth us the entire time to other employees.
Atmosphere: 1
Food: 3
Service: 1
Hayley Sippel
Unfortunately, I am done with this location. Every time I go they always miss something. They never check the bags. I ordered a garlic steak burger add onions and pickles. There is neither onions or pickles on the sandwich and barely any sauce. Not quality at all. I also paid extra for cheese sauce and Frisco sauce and neither were in the bag. I’m tired of wasting money and not getting what I asked for.
Atmosphere: 1
Food: 1
Service: 1
Juanito Lopes
The staff was nice and we got our food fast. short guy can cook.
Always nice and quiet, food is good. Shakes are fantastic! I would definitely recommend it.
Atmosphere: 5
Food: 5
Service: 4
The drive through takes literally FOREVER!!!!
They forgot my all my sauces had to go through again. Make sure you have your dips!!
The cheese dip is literally half full.
Atmosphere: 3
Food: 5
Service: 3
Shake machine was down. Food was okay.
Atmosphere: 2
Food: 2
Service: 2
How you going to call yourself steak and SHAKE with a shake machine that’s broken
Atmosphere: 1
Food: 3
Service: 1
It's OK, something different.
Atmosphere: 4
Food: 4
Service: 4
I am not a person to leave reviews, but I absolutely had to after my visit today at this location. It was just after noon there were maybe five groups of people inside the restaurant there was only two people working so we knew that we would need to have patience we couldn’t order milkshakes at all which sucked that’s the only reason my friend and I brought our kids there but we ordered lunch anyway it wasn’t that big of a deal however, 40 minutes after ordering my friend still did not have her meal which was two burgers and an order of chicken . Our kids were starting to get really upset so she waited up at the counter and was completely ignored. I then went up to the counter on her behalf and just politely asked you know excuse me do we know how much longer this is gonna be and the manager wearing glasses and had black curly hair started yelling at me and giving me attitude immediately. I was not the first customer she had been rude to and the rest of the restaurant started to get increasingly upset with the service and her attitude.. One customer asked for her name because she wanted to call corporate and complain. The lady refused to give it to her and they got into an altercation just yell yelling at each other the manager then called the police. Halfway through my burger, I found a hair in my meal, matching the black, curly haired manager. I took the children to the bathroom and when I came out, the police had told us that we needed to leave and everybody who did not get their food would get refunds.. They close the location for the day. The behavior of the manager was absolutely unacceptable when the customers were trying to be accommodating and understanding, but also 40 minutes for two thin burgers and one order of chicken tenders was absolutely crazy so I just wanted an update on how much longer it was going to be. This woman’s attitude lacked professional, professionalism and kindness, and a stressful situation, and I would never step foot into this restaurant again how disappointting
Atmosphere: 1
Food: 1
Service: 1
we came here for a meal for my friends birthday, and had the worst experience. we arrived at 10:30 as a party of 4. 2/4 of us received our food soon after ordering, but recieved the wrong burger and extremely freezing cold burgers and fries. we stood at the counter to ask for our food to be warmed up, no one glanced our way for 30 minutes. we eventually gave up, and just let out food sit there because it was not up to par. an hour later, and they still haven’t fixed our order and the other 2/4 in my party still haven’t even gotten their food. there started to be more people standing at the counter asking where there food was, because it had been hours. the person at the front said the manager and everyone else had quit, and the only people in the back were new people and were “messing everything up”. a lady that wasn’t in steak n shake uniform walked into the store and started helping with orders, assuming its his wife he had just called in to help. the store was now closed and we are still waiting for all of our parties food. he gives us a new cheese fries that are still frozen cold and have the least amount of cheese sauce ever. I would’ve got more if I had ordered it on the side!! He said he “could” make our burgers over again but we’d have to wait at least 30 minutes and it was already past close, so we decided to leave. By the time we left, my 2 friends still hadn’t received their food. None of us got refunds, we had 4 receipts total. I love steak and shake but this was entirely disappointing…
Atmosphere: 1
Food: 1
Service: 1
Went there to get my kids food . I didn't get the 2 things of cheese I paid for cheese fries, the onion rings were all broken into pieces, smashed and soggy and the meat on cheeseburgers/steak burgers was all broken up and falling apart (the cheese couldn't even hold it together) Of and I paid cash and I had to get my change back in pennies and nickles. Absolutely horrible
Food: 1
Service: 1
I love this place and they also gave me a free large fry because they took a little long and great costumer service highly recommend
Atmosphere: 4
Food: 5
Service: 5
Short guy at the counter was so helpful very good at his job. Amazing food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employees make it look like it’s so hard to work there, like if they were working for “free” (rude). I always said thank you, was kind, they just throw the food at you with bad attitude, slam the window on your face. Never learned to say “you’re welcome” and can’t take seperate orders through drive thru when there’s no cars in the drive thru????? Okay I understand it’s “too hard for them” but say it nicely, the attitude killed it. Just ridiculous. Especially the girl with the long black ponytail wig. She had the WORST attitude for no reason. I was sooo nice to them. I understand customer service because I worked many years, but it gives you no right to be that ignorant.
Atmosphere: 1
Food: 3
Service: 1
The burgers are tasty and the milkshakes are amazing. The fries cooked in beef tallow reminded me of how awesome the McDonald's fries used to be. There is also a kids menu. The self service ordering was very convenient.
Atmosphere: 4
Food: 4
Service: 5
Manager (Jen) was EXTREMELY rude! Felt the need to get upset because I grabbed a jar of beef tallow from off the counter AFTER I purchased it. Then proceeded to bad mouth us the entire time to other employees.
Atmosphere: 1
Food: 3
Service: 1
Unfortunately, I am done with this location. Every time I go they always miss something. They never check the bags. I ordered a garlic steak burger add onions and pickles. There is neither onions or pickles on the sandwich and barely any sauce. Not quality at all. I also paid extra for cheese sauce and Frisco sauce and neither were in the bag. I’m tired of wasting money and not getting what I asked for.
Atmosphere: 1
Food: 1
Service: 1
The staff was nice and we got our food fast. short guy can cook.
Atmosphere: 5
Food: 5
Service: 5
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