went to Kroger the other day and Parris helped me she was so nice and her smile was great ... love this store
Scott Nickum
Closed early sometimes. Short staff
Amber Rager-Hidden
Ordered cupcakes recently for my children's birthday. Unfortunately they were done incorrectly. I mentioned that it wasn't right, and instead of taking responsibility and apologizing, she blamed it on the lady that originally took the order for not writing it down properly. Humility speaks volumes...in this case I was met with hostility. In the end I took the cupcakes that were incorrectly made, was never offered an alternative or to have it fixed. My 8 year old son will be disappointed with pink cupcakes...but it is what it is.
On the flip side, Nena in floral is outstanding and has wonderful customer service skills! Thanks for your recent help with my balloons.
Amber Rager-Hidden
Ordered cupcakes recently for my children's birthday. Unfortunately they were done incorrectly. I mentioned that it wasn't right, and instead of taking responsibility and apologizing, she blamed it on the lady that originally took the order for not writing it down properly. Humility speaks volumes...in this case I was met with hostility. In the end I took the cupcakes that were incorrectly made, was never offered an alternative or to have it fixed. My 8 year old son will be disappointed with pink cupcakes...but it is what it is. On the flip side, Nena in floral is outstanding and has wonderful customer service skills! Thanks for your recent help with my balloons.
Nichole Martin
There is an employee at krogers in Bartonville I wish I could steal and bring to my job. Her customer service skills are flawless ❤️ Edit post: Her name is Jessyka Searle. Some how my pickup order was missing a bunch of items. She spoke with me for a long time on the phone trying to figure out what happened. She then gave me her personal number so I can text her all my missing items, made appropriate substitutions (or offered credit towards next purchase but subs were fine). She apologized again and wanted to make things right. She was so sweet and so genuine!! I love great customer service!
Karen Walraven Bock
They never have anything you need the shelves are either not stocked or never even ordered and today I stopped to get gas and all pumps had out of order signs on them. Plus the whole street is torn up in front
Karen Walraven Bock
They never have anything you need the shelves are either not stocked or never even ordered and today I stopped to get gas and all pumps had out of order signs on them. Plus the whole street is torn up in front 🤦♀️
This has been my main grocery store for eight years, but until masks are mandatory again I will not be going back. Please require responsible shopping.
Carrie Schindler
I've always been a loyal Kroger shopper. However, I'm afraid that the Bartonville location is close to losing my business. Not only are they often out of items, they stock items on those ridiculously high shelves that no one can reach, and employees aren't around to help with. That can all be overlooked, I guess, but when it comes to ordering ANYTHING in advance from the deli, that's where I draw the line. We've gone in countless times when our order was to be ready, only to
I use to love going grocery shopping at this location (Bartonville, IL) & now I simply dread it. Let me give credit where credit is due first. I love the gentleman in the meat department. Always says "HI" & smiles & asks me about my day. In the isles, maybe 2 employees will greet & ask if I need help with something, but the deli department, never puts the customer first. They will always be with me in just a minute as their duties come, before the customer. The cashiers never
Nichole Zeller
Always helpful even during peak times. This store has taken alot of new customers due to other stores closing but you still see the same smiling faces ready to serve you!
Tracy Lynn
The manager Judy is the worst. She doesn’t try helping customers at all and is very lazy. Ten min to look through video and cashier stealing and she does nothing about it...
Frank Shearer
Once they iced a cake for us and gave it to us free.wow. How nice was that. Now I don't buy cakes anywhere else.
Tim Walters
Once they iced a cake for us and gave it to us free.wow. How nice was that. Now I don't buy cakes anywhere else.
went to Kroger the other day and Parris helped me she was so nice and her smile was great ... love this store
Closed early sometimes. Short staff
Ordered cupcakes recently for my children's birthday. Unfortunately they were done incorrectly. I mentioned that it wasn't right, and instead of taking responsibility and apologizing, she blamed it on the lady that originally took the order for not writing it down properly. Humility speaks volumes...in this case I was met with hostility. In the end I took the cupcakes that were incorrectly made, was never offered an alternative or to have it fixed. My 8 year old son will be disappointed with pink cupcakes...but it is what it is. On the flip side, Nena in floral is outstanding and has wonderful customer service skills! Thanks for your recent help with my balloons.
Ordered cupcakes recently for my children's birthday. Unfortunately they were done incorrectly. I mentioned that it wasn't right, and instead of taking responsibility and apologizing, she blamed it on the lady that originally took the order for not writing it down properly. Humility speaks volumes...in this case I was met with hostility. In the end I took the cupcakes that were incorrectly made, was never offered an alternative or to have it fixed. My 8 year old son will be disappointed with pink cupcakes...but it is what it is. On the flip side, Nena in floral is outstanding and has wonderful customer service skills! Thanks for your recent help with my balloons.
There is an employee at krogers in Bartonville I wish I could steal and bring to my job. Her customer service skills are flawless ❤️ Edit post: Her name is Jessyka Searle. Some how my pickup order was missing a bunch of items. She spoke with me for a long time on the phone trying to figure out what happened. She then gave me her personal number so I can text her all my missing items, made appropriate substitutions (or offered credit towards next purchase but subs were fine). She apologized again and wanted to make things right. She was so sweet and so genuine!! I love great customer service!
They never have anything you need the shelves are either not stocked or never even ordered and today I stopped to get gas and all pumps had out of order signs on them. Plus the whole street is torn up in front
They never have anything you need the shelves are either not stocked or never even ordered and today I stopped to get gas and all pumps had out of order signs on them. Plus the whole street is torn up in front 🤦♀️
absolute worst customer service, rude nasty employees
This has been my main grocery store for eight years, but until masks are mandatory again I will not be going back. Please require responsible shopping.
I've always been a loyal Kroger shopper. However, I'm afraid that the Bartonville location is close to losing my business. Not only are they often out of items, they stock items on those ridiculously high shelves that no one can reach, and employees aren't around to help with. That can all be overlooked, I guess, but when it comes to ordering ANYTHING in advance from the deli, that's where I draw the line. We've gone in countless times when our order was to be ready, only to
Restaurantji Recommends
I use to love going grocery shopping at this location (Bartonville, IL) & now I simply dread it. Let me give credit where credit is due first. I love the gentleman in the meat department. Always says "HI" & smiles & asks me about my day. In the isles, maybe 2 employees will greet & ask if I need help with something, but the deli department, never puts the customer first. They will always be with me in just a minute as their duties come, before the customer. The cashiers never
Always helpful even during peak times. This store has taken alot of new customers due to other stores closing but you still see the same smiling faces ready to serve you!
The manager Judy is the worst. She doesn’t try helping customers at all and is very lazy. Ten min to look through video and cashier stealing and she does nothing about it...
Once they iced a cake for us and gave it to us free.wow. How nice was that. Now I don't buy cakes anywhere else.
Once they iced a cake for us and gave it to us free.wow. How nice was that. Now I don't buy cakes anywhere else.
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