Ordered a hot fudge sundae, the key thing is “hot fudge”.
What I got and observed them do through the drivethru window was cold chocolate squeezed out of a plastic bottle. It wasn’t hot fudge
I’m ordering and paying for hot fudge and this McDonalds is not providing the product that I ordered and paid for.
Dalton Mayes
McDonald's in Beardstown Illinois has poor work and even worse customer service. I pay for extra cheese slices, and extra dip cups and never receive them. I sometimes have food missing from my order or stuff even built correctly. Nothing is done to make it right. I called and spoke to the evening shift manager about food missing from my order and stuff being put together incorrectly she asked what I wanted done about it and I told her they need to double check orders from everyone before that hand it to any customer. Everything is printed bold on a receipt and easy to read. I was talking to her calmly and she hung up on me then when I called back refused to answer. I have been in the store and on multiple occasions witnessed the managers cussing at customers including myself and their staff. They have no care about quality or customer service.
Yashira Giusti
Terrible, they are more busy talking than doing the orders correctly. I went for a cheeseburger and the cheese was super cold and the girl I made the comment to was very rude, after crossing words regarding the cheeseburger that she claims that the cheese is always cold and I always ask for the same thing and it is the first time it happens to me, she told me to park and wait and it took more than 10 minutes, I had to enter the store for the cheeseburger and the girl who attended me had no idea since she had not told her that there was someone waiting for an order. When she handed me the order, I checked it again and the girl had apparently crushed them because that's what the cheeseburgers looked like, crushed in a bad way. I proceeded to leave them the order because I don't know what else they were going to be able to do. But the girl was never able to show her face even to apologize. 0 recommended terrible service
Michael Ippolito
Pulled in for a quick snack, the drinks were 3/4 full, fries cold and chewy. The experience was bad enough to warrant a review.
Teresa Jane Weiss
Some older people don't understand ordering when it's not a person. It isn't a friendly concept to some for others they have no problem.
Marcos Ruiz
I just waited forty minutes to order for this manager to tell me they did not put my order in and I have to go back around and order again because they can’t make an order at the window
Jonathan Dingus
Took me a hour to get a large icetea. Dont come here unless your hobby is waiting.
Ariel Flores
Horrible cashiers, smug attitudes. Bad place to take your business. I wouldn’t even feed this to my dog
Thomas Sells
A old ass mcrib, I literally paid for a large Choco milkshake, and they gave me a medium, went back thru the line and asked the young woman for my receipt just to make sure they charged me for a medium instead of large she said just to go back to the other window and they'll give me a large.. they made me sit there for 15 min while they talked and bullshitted around an then said no they couldn't because I bought a medium. Look it's only a couple dollars difference, idc, but don't hold people up and waste our time. I'm a tech serv, an have a schedule that needs met, bullshitting around and wasting my time makes it to where I cant do my job and fix whatever emergency I was supposed to. Very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Matthew Thiner
This McDonald's struggles with getting my order right on occasion and has given me the completely wrong meal before. The wait time is often fairly long too.
I ordered a large french fry and a medium water. When they rang up the order I noticed that they charged me a $1.00 for a glass of water. Ask them to please cancel the water because I didn’t want to pay a dollar for water. The employee said just pull around to the window and she will fix it there. I pulled around to the window and was told “well you paid through the app, so I dont think I can fix it.” Ask them if they could just refund the amount since it was already paid for. She said “tell the girl at the window and she’ll take care of it”. After getting my refund for the water, they hand me a bag, and I pulled away It was the wrong order. I went back through the line and told them it was the wrong order. They said to pull around, and they will take care of it. I’ve already waited 10 to 12 minutes in line and had to wait another 10 mins to just get my french fry. I pulled up to the first window and she said the second window will take care of. I pulled up to the second window and she Was like oh I guess that was the missing order. Then she asked me if I ordered the sweet tea which I had not. I said no I just need a large french fry. After some confusion, I handed them my receipt and said I didn’t get the french fry. I got the burger and I just need a french fry. Then, she turns around and with the drive-through window open starts arguing with a coworker about who’s fault it was. So after 20+ minutes, I finally got my french fries, no water, no apology. I pass by this McDonald’s at least once a week and I’ve never stopped and will never stop again. It’s worth the wait to go to the next town. I would give the McDonald’s zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
The Pissed Off White Dude
5/5 made me walk through the drive thru at 2 am
breanna perry
took them 25 minutes to get me my food which was a 6 piece chicken nugget. and then i bite into my nugget and fine a bone. Great service ?
Ordered a hot fudge sundae, the key thing is “hot fudge”.
What I got and observed them do through the drivethru window was cold chocolate squeezed out of a plastic bottle. It wasn’t hot fudge
I’m ordering and paying for hot fudge and this McDonalds is not providing the product that I ordered and paid for.
McDonald's in Beardstown Illinois has poor work and even worse customer service. I pay for extra cheese slices, and extra dip cups and never receive them. I sometimes have food missing from my order or stuff even built correctly. Nothing is done to make it right. I called and spoke to the evening shift manager about food missing from my order and stuff being put together incorrectly she asked what I wanted done about it and I told her they need to double check orders from everyone before that hand it to any customer. Everything is printed bold on a receipt and easy to read. I was talking to her calmly and she hung up on me then when I called back refused to answer. I have been in the store and on multiple occasions witnessed the managers cussing at customers including myself and their staff. They have no care about quality or customer service.
Terrible, they are more busy talking than doing the orders correctly. I went for a cheeseburger and the cheese was super cold and the girl I made the comment to was very rude, after crossing words regarding the cheeseburger that she claims that the cheese is always cold and I always ask for the same thing and it is the first time it happens to me, she told me to park and wait and it took more than 10 minutes, I had to enter the store for the cheeseburger and the girl who attended me had no idea since she had not told her that there was someone waiting for an order. When she handed me the order, I checked it again and the girl had apparently crushed them because that's what the cheeseburgers looked like, crushed in a bad way. I proceeded to leave them the order because I don't know what else they were going to be able to do. But the girl was never able to show her face even to apologize. 0 recommended terrible service
Pulled in for a quick snack, the drinks were 3/4 full, fries cold and chewy. The experience was bad enough to warrant a review.
Some older people don't understand ordering when it's not a person. It isn't a friendly concept to some for others they have no problem.
I just waited forty minutes to order for this manager to tell me they did not put my order in and I have to go back around and order again because they can’t make an order at the window
Took me a hour to get a large icetea. Dont come here unless your hobby is waiting.
Horrible cashiers, smug attitudes. Bad place to take your business. I wouldn’t even feed this to my dog
A old ass mcrib, I literally paid for a large Choco milkshake, and they gave me a medium, went back thru the line and asked the young woman for my receipt just to make sure they charged me for a medium instead of large she said just to go back to the other window and they'll give me a large.. they made me sit there for 15 min while they talked and bullshitted around an then said no they couldn't because I bought a medium. Look it's only a couple dollars difference, idc, but don't hold people up and waste our time. I'm a tech serv, an have a schedule that needs met, bullshitting around and wasting my time makes it to where I cant do my job and fix whatever emergency I was supposed to. Very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
This McDonald's struggles with getting my order right on occasion and has given me the completely wrong meal before. The wait time is often fairly long too.
Food: 2
Service: 1
Recommended dishes: French Fries, Cheeseburger
Restaurantji Recommends
Really bad service especially drive thru. Order is wrong. Food is usually cold and nasty. Not fit to eat.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Mcchicken, Mccafé Caramel Iced Coffee, Mcgriddles, Quarter Pounder Hamburger
5/5 made me walk through the drive thru at 2 am
I ordered a large french fry and a medium water. When they rang up the order I noticed that they charged me a $1.00 for a glass of water. Ask them to please cancel the water because I didn’t want to pay a dollar for water. The employee said just pull around to the window and she will fix it there. I pulled around to the window and was told “well you paid through the app, so I dont think I can fix it.” Ask them if they could just refund the amount since it was already paid for. She said “tell the girl at the window and she’ll take care of it”. After getting my refund for the water, they hand me a bag, and I pulled away It was the wrong order. I went back through the line and told them it was the wrong order. They said to pull around, and they will take care of it. I’ve already waited 10 to 12 minutes in line and had to wait another 10 mins to just get my french fry. I pulled up to the first window and she said the second window will take care of. I pulled up to the second window and she Was like oh I guess that was the missing order. Then she asked me if I ordered the sweet tea which I had not. I said no I just need a large french fry. After some confusion, I handed them my receipt and said I didn’t get the french fry. I got the burger and I just need a french fry. Then, she turns around and with the drive-through window open starts arguing with a coworker about who’s fault it was. So after 20+ minutes, I finally got my french fries, no water, no apology. I pass by this McDonald’s at least once a week and I’ve never stopped and will never stop again. It’s worth the wait to go to the next town. I would give the McDonald’s zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
5/5 made me walk through the drive thru at 2 am
took them 25 minutes to get me my food which was a 6 piece chicken nugget. and then i bite into my nugget and fine a bone. Great service ?
Atmosphere: 1
Food: 1
Service: 1
Loading...