The guys who attended were playing and taking photos, I did not receive my purchase receipt and they charged me 12 dollars instead of the 4 that the American coffee cost
Service: 1
Gumball
The staff was too busy yapping it away and messed up my drink , i got a coffee with 3 shots of French vanilla and the guy put 30,000 shots instead and my drink came out way too dark and tasted very bitter . Staff was young which is no issue but were very immature and passive aggressive
Atmosphere: 1
Food: 1
Service: 1
Berni
I received terrible service after asking cashier to stop calling me "Hun". It doesn't matter how she talks to others, I made a request of how to speak to me. It is not necessary to put a title or name on a customer you don't know. The manager called me back and he sounded like it wasn't a big deal. I won't use that location again. And yes, this is the short version.
Atmosphere: 1
Food: 2
Service: 1
Petr Novak
Got a dozen. All tasted like two days old donuts. As always. Don't know why I keep giving this joint a chance. Blah!!!
Atmosphere: 2
Food: 2
Service: 2
Jasmine Alicea
I ordered my food and drink on 19JAN25 at 2243 hrs. The gentleman who made my coffee and made my bacon, egg, and cheese wrap did an amazing job. He fully cooked my wraps and made my coffee delicious. I appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Valeria Cancino
I usually like this Dunkin', but lately, the service has been disappointing. I ordered a plain bagel with cream cheese, and it was burned, with the cream cheese just thrown on. Hoping they improve soon.
Sarah Valdez
I'm genuinely not the type to write negative reviews, but unfortunately, I felt this location warranted one. My sister and I have visited multiple times, and during nearly every visit, something has been wrong with our orders. Dunkin' has become a coffee chain infamous for inconsistencies in drink taste, quality, and employee training/performance in recent years, but this location surpasses that reputation- they are EXTREMELY unpredictable.
During one visit, my sister ordered the viral ice cream flavor of that month ("Brie My Guest"), and was given a scoop of Cotton Candy. When she returned to politely notify the employees on duty of the mistake, one of the girls explained that she "didn't know what that was," they "didn't have that flavor," and that she gave my sister that flavor because that was "what they have," without even asking what flavor she may have wanted as a substitute BEFOREHAND, despite it literally being advertised on the front window of the store, and IN THE FREEZER on a visit the day after. They are frequently out of items that are available at other locations, too, and are ALSO inconsistent with their drink taste and quality. Their lobby is always dirty, which also demonstrates a lack of care for hygiene and smaller details.
Don't even bother coming at night, either- often, they claim their "systems are being updated." If you try ordering ice cream, they'll tell you they're not offering it at that time/can't serve ice cream, OR, if you try ordering a blended Baskin' item, like a Cappuccino Blast, they'll tell you they're "out of the base to make it."
I've worked retail and fast food for years, and I know most, if not all, of the employees working there don't give a darn about the Google Reviews the Store receives, nor do they care about customer loyalty- but hopefully their Store Manager does, and is paying attention so positive changes can be made. Until then, I'm going back to supporting local shops near the area, or getting Dunkin' on Ogden or on my local college campus--they're 4x as busy, and they have NEVER made a mistake on my order, or given horrible customer service, let alone MULTIPLE TIMES IN A ROW.
Atmosphere: 1
Service: 1
Beth Carter
I think they deleted my last review! This place is horrid. Super slow. Understaffed. Always out of items that are shown on the app. The staff are super unprofessional and often cuss right in front of customers. The last time I went my donuts were both broken and crushed in the bag. Avoid!
Atmosphere: 1
Food: 2
Service: 1
M C
Severely understaffed, waited 25 minutes for two regular coffees.
Terrible service, I waited more than 12 minutes for them to take my order and I was the only customer and I waited another 28 minutes for them to give me my order. I will not buy from this place again.
Atmosphere: 2
Food: 4
Service: 1
Christian Isaac
I really believe no one should be working 3rd shift or 24hrs. Food isn't good drinks taste upsetting. That's what happened tonight.
Atmosphere: 3
Food: 3
Service: 1
emily garcia
I only come here as my last resort on my way to work. Coffee is always either burnt,tastes horrible or is bitter. Disgusting coffee
Atmosphere: 2
Food: 1
Service: 1
Liz Sing
Wait time is ridiculous
Atmosphere: 1
Service: 1
Emilio Man
Bad dunkin waited 15 mins to pay on a walk in order and the employee was hiding in the back by the bathroom and called my girl friend and said a inappropriate comment and looked at her inappropriately will never return the employees play ghetto music while fake working .
Good service and help
The guys who attended were playing and taking photos, I did not receive my purchase receipt and they charged me 12 dollars instead of the 4 that the American coffee cost
Service: 1
The staff was too busy yapping it away and messed up my drink , i got a coffee with 3 shots of French vanilla and the guy put 30,000 shots instead and my drink came out way too dark and tasted very bitter . Staff was young which is no issue but were very immature and passive aggressive
Atmosphere: 1
Food: 1
Service: 1
I received terrible service after asking cashier to stop calling me "Hun". It doesn't matter how she talks to others, I made a request of how to speak to me. It is not necessary to put a title or name on a customer you don't know. The manager called me back and he sounded like it wasn't a big deal. I won't use that location again. And yes, this is the short version.
Atmosphere: 1
Food: 2
Service: 1
Got a dozen. All tasted like two days old donuts. As always. Don't know why I keep giving this joint a chance. Blah!!!
Atmosphere: 2
Food: 2
Service: 2
I ordered my food and drink on 19JAN25 at 2243 hrs. The gentleman who made my coffee and made my bacon, egg, and cheese wrap did an amazing job. He fully cooked my wraps and made my coffee delicious. I appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
I usually like this Dunkin', but lately, the service has been disappointing. I ordered a plain bagel with cream cheese, and it was burned, with the cream cheese just thrown on. Hoping they improve soon.
I'm genuinely not the type to write negative reviews, but unfortunately, I felt this location warranted one. My sister and I have visited multiple times, and during nearly every visit, something has been wrong with our orders. Dunkin' has become a coffee chain infamous for inconsistencies in drink taste, quality, and employee training/performance in recent years, but this location surpasses that reputation- they are EXTREMELY unpredictable.
During one visit, my sister ordered the viral ice cream flavor of that month ("Brie My Guest"), and was given a scoop of Cotton Candy. When she returned to politely notify the employees on duty of the mistake, one of the girls explained that she "didn't know what that was," they "didn't have that flavor," and that she gave my sister that flavor because that was "what they have," without even asking what flavor she may have wanted as a substitute BEFOREHAND, despite it literally being advertised on the front window of the store, and IN THE FREEZER on a visit the day after. They are frequently out of items that are available at other locations, too, and are ALSO inconsistent with their drink taste and quality. Their lobby is always dirty, which also demonstrates a lack of care for hygiene and smaller details.
Don't even bother coming at night, either- often, they claim their "systems are being updated." If you try ordering ice cream, they'll tell you they're not offering it at that time/can't serve ice cream, OR, if you try ordering a blended Baskin' item, like a Cappuccino Blast, they'll tell you they're "out of the base to make it."
I've worked retail and fast food for years, and I know most, if not all, of the employees working there don't give a darn about the Google Reviews the Store receives, nor do they care about customer loyalty- but hopefully their Store Manager does, and is paying attention so positive changes can be made. Until then, I'm going back to supporting local shops near the area, or getting Dunkin' on Ogden or on my local college campus--they're 4x as busy, and they have NEVER made a mistake on my order, or given horrible customer service, let alone MULTIPLE TIMES IN A ROW.
Atmosphere: 1
Service: 1
I think they deleted my last review! This place is horrid. Super slow. Understaffed. Always out of items that are shown on the app. The staff are super unprofessional and often cuss right in front of customers. The last time I went my donuts were both broken and crushed in the bag. Avoid!
Atmosphere: 1
Food: 2
Service: 1
Severely understaffed, waited 25 minutes for two regular coffees.
Restaurantji Recommends
Terrible service, I waited more than 12 minutes for them to take my order and I was the only customer and I waited another 28 minutes for them to give me my order. I will not buy from this place again.
Atmosphere: 2
Food: 4
Service: 1
I really believe no one should be working 3rd shift or 24hrs. Food isn't good drinks taste upsetting. That's what happened tonight.
Atmosphere: 3
Food: 3
Service: 1
I only come here as my last resort on my way to work. Coffee is always either burnt,tastes horrible or is bitter. Disgusting coffee
Atmosphere: 2
Food: 1
Service: 1
Wait time is ridiculous
Atmosphere: 1
Service: 1
Bad dunkin waited 15 mins to pay on a walk in order and the employee was hiding in the back by the bathroom and called my girl friend and said a inappropriate comment and looked at her inappropriately will never return the employees play ghetto music while fake working .
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