I have been stopping at this location for a few months on my way to work. But yesterday morning, I got my usual, large hot tea with a coffee cake muffin. The muffin was soo STALE, I could barely peel the wrapper off! The cashier had to known. Ridiculous!!
Food: 1
john beran
It's a Dunkin Donuts, you know what to expect. Reliable Coffee and fresh Donuts in a clean place. Overall it's affordable too. A plus with this location is really good service.
Vegetarian options: I wouldn't recommend for Vegetarians
Dietary restrictions: I definitely wouldn't recommend if you have dietary restrictions
Atmosphere: 2
Food: 3
Service: 4
Justin McC
I will always go to this Dunkin going forward because of Carlos his skills to memorize an entire order and get it perfect without writing it down is flawless. I hope he gets a manager position a raise or owns this place within this year.
Atmosphere: 5
Food: 5
Service: 5
Aaron Ayala
Been coming to this dunkin for years. Used to be good before "the new team" moved in a few weeks ago. I get the same thing every time I go, a breakfast sandwich and hashbrowns with a coffee, maybe avocado toast.
Do not order any food, you will waste your time and money. Hashbrowns now come DRY and taste like they've been sitting out waiting for someone to order them andngot cold. The bread they use for avocado toast isn't toasted at all so when it isn't stale bread like I most recently received, it's soggy and falls apart lol.
Same with the sandwiches. You can ask for it to be on an everything bagel, have you repeat it, they repeat it back to you, and STILL give you a regular bagel.
Customer service is now nonexistent. The usual cashier/window lady there is rude and doesn't know how to talk to people. She gives you your stuff rings you up, passive-aggressively gives you your (sometimes right) order, says nothing, but is sure to have a permanent stank look on her.
I know these are "first world problems" but when you're selling a product and intend to keep money coming into your business, you need to do it right. Put someone with some Customer service skills in that window. What a fall off.
Atmosphere: 1
Food: 2
Service: 1
Armando Ortiz
Coffee definitely wasn't made how I asked but my food was great and the line was speedy despite being so packed so it's understandable
Atmosphere: 3
Food: 5
Service: 4
Anabel Piscopo
This Dunkin is insane. First time I ever came a few months ago, it was great! I was so glad to find a Dunkin I liked. Then the 3 times after that were terrible. Orders being put in wrong. Rude cashier. We even saw the girl at the window drop a hot coffee on someone in the drive thru. Didn’t offer any napkins or an apology, even after the driver asked if he gets an apology at least and she stayed quiet. We have called 5 times trying to speak to a manager because that was insane to see. I shouldn’t have to go inside again to haven’t drink made right. Today I tried to get the $6 combo and only asked for no bacon on the bagel because of dietary needs. They told us at the window they weren’t going to do that and we are paying for everything separately. Even charged me for a croissant instead of a bagel. When we asked why we can’t get the deal even though we are removing an item, they just said the promotion doesn’t apply to my dietary needs. She also didn’t know our order and after every item kept asking “what are you missing” and proceeded to hand the wrong items (hot drinks instead of cold when they were typed in as cold too). I’d just go to the other one on Harlem. Never had an issue there
Atmosphere: 1
Food: 2
Service: 1
Hoe Slut
Came around Tuesday, I had a wonderful experience with Ms.Jessica and her team. They were fast and quick. Love it and great customer service and accuracy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats
kim._. txehyung
Really great service. Ms.Jessica is always quick and my orders always come quick. She deserves all the tips she gets. My favorite location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Kassie Marie
There’s always only one person working here, I believe her name is Ken (might be Kam, I have bad hearing) and she holds down the FORT omg she’s always quick, does things right, even though she’s doing everything by herself. She’s a real trooper, whatever she gets paid I guarantee she deserves more, because she’s great and very polite.
Haven’t had any refreshers in 5 days terrible inventory
Dillon Loveland
Everytime I go there, they mess up a simple coffee order! The tag tells you what to put in it. This is by far the worse place to go.
Atmosphere: 1
Food: 2
Service: 1
James Mattaliano
Nic place,?
M. J.M M.J.M
They actually did what was supposed to happen! Dunkin paid for reusable cups, they actually refilled it at cheaper price, unlike some of them out there.
Atmosphere: 5
Food: 5
Service: 5
kyaw zin
I ordered a plain bagel - toasted with veggie cream cheese spread (but got plain cream cheese), a strawberry frosted donut with sprinkles and an extra large coffee with regular sugar, extra-extra creamer. The wait at the window to get the order was pretty long (more than 5 minutes), so I was disappointed when I saw that I didn't receive what I asked for. My coffee was great and the donut was fresh.
My favorite. Great coffee.
Atmosphere: 5
Food: 5
Service: 5
I have been stopping at this location for a few months on my way to work. But yesterday morning, I got my usual, large hot tea with a coffee cake muffin. The muffin was soo STALE, I could barely peel the wrapper off! The cashier had to known. Ridiculous!!
Food: 1
It's a Dunkin Donuts, you know what to expect. Reliable Coffee and fresh Donuts in a clean place. Overall it's affordable too. A plus with this location is really good service.
Vegetarian options: I wouldn't recommend for Vegetarians
Dietary restrictions: I definitely wouldn't recommend if you have dietary restrictions
Atmosphere: 2
Food: 3
Service: 4
I will always go to this Dunkin going forward because of Carlos his skills to memorize an entire order and get it perfect without writing it down is flawless. I hope he gets a manager position a raise or owns this place within this year.
Atmosphere: 5
Food: 5
Service: 5
Been coming to this dunkin for years. Used to be good before "the new team" moved in a few weeks ago. I get the same thing every time I go, a breakfast sandwich and hashbrowns with a coffee, maybe avocado toast.
Do not order any food, you will waste your time and money. Hashbrowns now come DRY and taste like they've been sitting out waiting for someone to order them andngot cold. The bread they use for avocado toast isn't toasted at all so when it isn't stale bread like I most recently received, it's soggy and falls apart lol.
Same with the sandwiches. You can ask for it to be on an everything bagel, have you repeat it, they repeat it back to you, and STILL give you a regular bagel.
Customer service is now nonexistent. The usual cashier/window lady there is rude and doesn't know how to talk to people. She gives you your stuff rings you up, passive-aggressively gives you your (sometimes right) order, says nothing, but is sure to have a permanent stank look on her.
I know these are "first world problems" but when you're selling a product and intend to keep money coming into your business, you need to do it right. Put someone with some Customer service skills in that window. What a fall off.
Atmosphere: 1
Food: 2
Service: 1
Coffee definitely wasn't made how I asked but my food was great and the line was speedy despite being so packed so it's understandable
Atmosphere: 3
Food: 5
Service: 4
This Dunkin is insane. First time I ever came a few months ago, it was great! I was so glad to find a Dunkin I liked. Then the 3 times after that were terrible. Orders being put in wrong. Rude cashier. We even saw the girl at the window drop a hot coffee on someone in the drive thru. Didn’t offer any napkins or an apology, even after the driver asked if he gets an apology at least and she stayed quiet. We have called 5 times trying to speak to a manager because that was insane to see. I shouldn’t have to go inside again to haven’t drink made right. Today I tried to get the $6 combo and only asked for no bacon on the bagel because of dietary needs. They told us at the window they weren’t going to do that and we are paying for everything separately. Even charged me for a croissant instead of a bagel. When we asked why we can’t get the deal even though we are removing an item, they just said the promotion doesn’t apply to my dietary needs. She also didn’t know our order and after every item kept asking “what are you missing” and proceeded to hand the wrong items (hot drinks instead of cold when they were typed in as cold too). I’d just go to the other one on Harlem. Never had an issue there
Atmosphere: 1
Food: 2
Service: 1
Came around Tuesday, I had a wonderful experience with Ms.Jessica and her team. They were fast and quick. Love it and great customer service and accuracy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats
Really great service. Ms.Jessica is always quick and my orders always come quick. She deserves all the tips she gets. My favorite location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
There’s always only one person working here, I believe her name is Ken (might be Kam, I have bad hearing) and she holds down the FORT omg she’s always quick, does things right, even though she’s doing everything by herself. She’s a real trooper, whatever she gets paid I guarantee she deserves more, because she’s great and very polite.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Haven’t had any refreshers in 5 days terrible inventory
Everytime I go there, they mess up a simple coffee order! The tag tells you what to put in it. This is by far the worse place to go.
Atmosphere: 1
Food: 2
Service: 1
Nic place,?
They actually did what was supposed to happen! Dunkin paid for reusable cups, they actually refilled it at cheaper price, unlike some of them out there.
Atmosphere: 5
Food: 5
Service: 5
I ordered a plain bagel - toasted with veggie cream cheese spread (but got plain cream cheese), a strawberry frosted donut with sprinkles and an extra large coffee with regular sugar, extra-extra creamer. The wait at the window to get the order was pretty long (more than 5 minutes), so I was disappointed when I saw that I didn't receive what I asked for. My coffee was great and the donut was fresh.
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