Multiple missing items, incorrect items, and sauces. I hadn’t had TB in a while and was looking forward to it, but now I remember why I stay away. Super disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Adriana Torres
Bro Ya’ll always forget my sauce and order…. I uber eat it every time and say I need sauce and I never get what I order … very disappointed
On 12/20/2024, at the Taco Bell 6956 Odgen Ave Berwyn, Il 60402 location, I purchased a gift card for my father. I grabbed a gift card, told the cashier I wanted to put 20 dollars on the gift card, the cashier was struggling to activate, I told him I can use a new card to activate and he frustratingly said no, he went for another female staff member, the staff member then told me to pay, then I paid for the 20 dollar gift card, after the cashier and the other female staff member kept swiping and swiping. He kept saying how do they know it’s activated. After he kept swiping, they said the card is activated and ready to use. I gave this gift card to someone for their lunch breaks. The person I gifted it to (my father) tried using this card at another Taco bell location near his job. He was told it does not work. The employee kept swiping and swiping. At the end, he ended up having to pay for his food. It is very embarrassing that I gift a card to my father and it does not work. On January 3, I went to this exact Taco Bell location where I bought the card. The same female worker that tried helping the cashier was there today. We told her the gift card we activated did not work. She took the card and receipt in the back with her. I couldn’t even fully explain that it would be helpful to have a refund back because she wouldn’t talk to me. She went for a male staff member who I believe was a manager to go in the back with her. He came up to the register and said I’ll put it on another card. He didn’t even let me talk. I was trying to tell him I didn’t feel comfortable with receiving another gift card. He came back, and I told him I don’t want another gift card. I want a refund. He started telling me just because you grab a card from the counter doesn’t mean there’s money on there. I then proceeded to tell him every step I took to purchase the card on December 20th from grabbing the card from the counter, handing it to the cashier, and paying for the card.He asked where did you buy it? I told him here. He said to sshow him the proof. I then told him the girl took the receipt with her in the back. It’s all on there. He went quiet and went in the back with the girl. He came back and said he can’t give me a refund and that the girl transferred the money on the new card. He started telling me that giftcard was already used at the counter. Then I told him no one used it, my father was told it doesn’t work. He kept saying it was used which did not make sense. He said I can take the new gift card and he had to take the old one or I keep the old one and call corporate. I feel extremely disappointed in this whole process. I feel very embarrassed to re gift a card that I don’t know will work.I understand mistakes are made, but I don’t trust that card will work based on our experience. The manager kept accusing us of using the card which made me not want to go to Taco bell anymore. He continually said it was used even though the person I gifted it said the gift card got rejected. Based on everything that happened, this experience made me not want to go to Taco Bell. I feel like I was stolen 20 dollars from this location. I bought gift cards from other restaurants, and the experience was extremely smooth and helpful.
Apparently under new management. Manager chose to flex her muscles by not allowing extra ice from the ice machine, even though I needed additional chewable ice, since my ice machine was down. It was not like I wasn’t willing to pay for it, I already had an order of five meals with drinks. She said she was not able to provide an additional bag and the ice was only for customers in the dining area, there were none, it was just a lame excuse. I was a regular customer, not any more. Would not recommend this establishment for the managers short sightedness.
Food: 1
Halina Sieczka
The food was cold and the tacos were not cooked right but I ate it because I was hungry and also it was very expensive and less stuff inside the tacos
Atmosphere: 1
Food: 1
Service: 1
nata lie
I had called right now and tried explaining to the lady that I placed an order through Uber eats and all she said was “you’re going to have to call Uber” then hung up on me she did not even let me finish talking I was trying to tell her I did not want tomatoes on the tacos because they were for my sister and the Uber eat app didn’t give me the option to put no tomatoes I’m upset because my sister is ALLERGIC to tomatoes I was calling and calling and they did not answer the phone terrible customer service that lady was very very rude !!! If I could give zero stars, I would !
Probably one of the only taco bells around that actually gets your order right and food is always good!
Atmosphere: 5
Food: 5
Service: 5
Erika Garcia
Quesadillas are good
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Quesadilla
Mario Vankinscott
Really nice, clean, nice staff. Really good taco bell.
Atmosphere: 5
Food: 5
Service: 5
Xbox Cilverr
If I could give this 0 stars I would. It dosent matter what staff is switched out I've been here day and night because i work nearby the staff is always super rude and take FOREVER to give you your food and when they finally do, if you made any changes to it it's wrong. They will just make the base item as it is on the menu with no care. I've brought up problems to this staff on multiple occasions and they always refuse to re-make the food or give a refund or offer ANY sort of help for what they did wrong. Almost 100% of the time the staff is just ignoring customers and messing around in the kitchen or just on their phones instead of making your food as to why it takes so long. If an actual taco bell representative came into thus restaurant without letting staff know ahead of time then the staff would easily be fired, or retrained. This place is an absolute joke.
Multiple missing items, incorrect items, and sauces. I hadn’t had TB in a while and was looking forward to it, but now I remember why I stay away. Super disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Bro Ya’ll always forget my sauce and order…. I uber eat it every time and say I need sauce and I never get what I order … very disappointed
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nachos
The greatest service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beefy Melt Burrito I Think, Mexican Pizza, Quesadilla, Nacho Fries
On 12/20/2024, at the Taco Bell 6956 Odgen Ave Berwyn, Il 60402 location, I purchased a gift card for my father. I grabbed a gift card, told the cashier I wanted to put 20 dollars on the gift card, the cashier was struggling to activate, I told him I can use a new card to activate and he frustratingly said no, he went for another female staff member, the staff member then told me to pay, then I paid for the 20 dollar gift card, after the cashier and the other female staff member kept swiping and swiping. He kept saying how do they know it’s activated. After he kept swiping, they said the card is activated and ready to use.
I gave this gift card to someone for their lunch breaks. The person I gifted it to (my father) tried using this card at another Taco bell location near his job. He was told it does not work. The employee kept swiping and swiping. At the end, he ended up having to pay for his food. It is very embarrassing that I gift a card to my father and it does not work.
On January 3, I went to this exact Taco Bell location where I bought the card. The same female worker that tried helping the cashier was there today. We told her the gift card we activated did not work. She took the card and receipt in the back with her. I couldn’t even fully explain that it would be helpful to have a refund back because she wouldn’t talk to me. She went for a male staff member who I believe was a manager to go in the back with her. He came up to the register and said I’ll put it on another card. He didn’t even let me talk. I was trying to tell him I didn’t feel comfortable with receiving another gift card. He came back, and I told him I don’t want another gift card. I want a refund. He started telling me just because you grab a card from the counter doesn’t mean there’s money on there. I then proceeded to tell him every step I took to purchase the card on December 20th from grabbing the card from the counter, handing it to the cashier, and paying for the card.He asked where did you buy it? I told him here. He said to sshow him the proof. I then told him the girl took the receipt with her in the back. It’s all on there. He went quiet and went in the back with the girl. He came back and said he can’t give me a refund and that the girl transferred the money on the new card. He started telling me that giftcard was already used at the counter. Then I told him no one used it, my father was told it doesn’t work. He kept saying it was used which did not make sense. He said I can take the new gift card and he had to take the old one or I keep the old one and call corporate. I feel extremely disappointed in this whole process. I feel very embarrassed to re gift a card that I don’t know will work.I understand mistakes are made, but I don’t trust that card will work based on our experience. The manager kept accusing us of using the card which made me not want to go to Taco bell anymore. He continually said it was used even though the person I gifted it said the gift card got rejected. Based on everything that happened, this experience made me not want to go to Taco Bell. I feel like I was stolen 20 dollars from this location. I bought gift cards from other restaurants, and the experience was extremely smooth and helpful.
Atmosphere: 1
Food: 1
Service: 1
Overall good service but the floor was sticky.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mexican Pizza, Quesadilla, Nacho Fries
22 items and literally 8 sauce packets. Would have gone back to complain but traffic on Ogden is bad.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Spicy Potato Soft Taco, Crunchy Taco, Cheesy Bean and Rice Burrito
Very good
Atmosphere: 5
Food: 5
Service: 5
Apparently under new management. Manager chose to flex her muscles by not allowing extra ice from the ice machine, even though I needed additional chewable ice, since my ice machine was down. It was not like I wasn’t willing to pay for it, I already had an order of five meals with drinks. She said she was not able to provide an additional bag and the ice was only for customers in the dining area, there were none, it was just a lame excuse. I was a regular customer, not any more. Would not recommend this establishment for the managers short sightedness.
Food: 1
The food was cold and the tacos were not cooked right but I ate it because I was hungry and also it was very expensive and less stuff inside the tacos
Atmosphere: 1
Food: 1
Service: 1
I had called right now and tried explaining to the lady that I placed an order through Uber eats and all she said was “you’re going to have to call Uber” then hung up on me she did not even let me finish talking I was trying to tell her I did not want tomatoes on the tacos because they were for my sister and the Uber eat app didn’t give me the option to put no tomatoes I’m upset because my sister is ALLERGIC to tomatoes I was calling and calling and they did not answer the phone
terrible customer service that lady was very very rude !!! If I could give zero stars, I would !
Restaurantji Recommends
Probably one of the only taco bells around that actually gets your order right and food is always good!
Atmosphere: 5
Food: 5
Service: 5
Quesadillas are good
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Quesadilla
Really nice, clean, nice staff. Really good taco bell.
Atmosphere: 5
Food: 5
Service: 5
If I could give this 0 stars I would. It dosent matter what staff is switched out I've been here day and night because i work nearby the staff is always super rude and take FOREVER to give you your food and when they finally do, if you made any changes to it it's wrong. They will just make the base item as it is on the menu with no care. I've brought up problems to this staff on multiple occasions and they always refuse to re-make the food or give a refund or offer ANY sort of help for what they did wrong. Almost 100% of the time the staff is just ignoring customers and messing around in the kitchen or just on their phones instead of making your food as to why it takes so long. If an actual taco bell representative came into thus restaurant without letting staff know ahead of time then the staff would easily be fired, or retrained. This place is an absolute joke.
Atmosphere: 1
Food: 1
Service: 1
Excellent special for $7
Atmosphere: 5
Food: 5
Service: 5
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