I go to this panera all the time, food is delicious, very quick service, shoutout to Olivia for being super friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Laura I. T
I used to love going to Panera years ago. Unfortunately the food quality has not been the same (in MY opinion) and it's too expensive..The inside of the restaurant is so dark and depressin. It is definitely not as inviting as others.
Atmosphere: 1
Food: 3
Service: 1
COLT LOCKWOOD
Drinks are good and they actually call your name out unlike Matteson IL
Atmosphere: 5
Food: 5
Service: 5
Clayton
Clean, practically empty, air conditioning bumping high, 66+ dollars (fam of 4) lunch, sigh…..
Atmosphere: 3
Food: 3
Service: 3
Miss Horton
This place lacks great, or subpar service, overall. I’ve visited this place for about a week now, and the only time I’ve gotten good service was when Kelise, Jacob, Kevin, Olivia, have been there. They really bring the service and Energy. They, alone, deserve 5 stars.
Today, I ordered my usual egg sandwich and coffee. I told the young lady she did a great job yesterday with my sandwich, and thanked her.
I believe the guy made my sandwich today. My eggs had green, red and blackish stuff on it. Upon handing me my food, I said “thank you.”
He said, “have a good day.” No “thank you, and have a good day.” Very dismissive attitude. The dismissiveness made me feel unappreciated as a customer.
Lastly, upon entering today, a worker looked at me for multiple seconds, and he didn’t say anything. A “welcome in. Good morning. Happy Tuesday,” or “someone will be right with you,” etc., all of this would’ve been an appropriate and professional greeting.
Any customer visiting your establishment to spend money, especially on a daily basis like I do, is a privilege. An honor. Customers have options and it’s an honor to be chosen in this highly competitive market. I’m a consumer and entrepreneur and understand every aspect of a business transaction.
This place needs, overall, customer service training.
Atmosphere: 2
Food: 3
Service: 2
Maheen Khan
Lady was rude. Delivered my coffee to my car and said “really?? You couldn’t walk inside??” Don’t have the option then. Have better customer service. Idk her name but she’s old and had white curly hair. I would leave a 0 after that terrible experience
Hamza dada
The lady who delivered our drive up order complained asking why we couldn’t walk inside. What’s the point of offering the drive up then? She was elderly and rude.
Atmosphere: 1
Food: 1
Service: 1
Daniela
This location has the worst Customer service I have ever experienced. A manager named Rick is just rude and grumpy. The location by The Promenade is way better!
Atmosphere: 3
Food: 3
Service: 1
Yami Alvarez
I ordered a chipotle chicken avocado melt and my avocado was black. I called and I wasn’t rude at all spoke to a manager named Rick and he was very rude and spoke to me in a very condescending tone. He said “well that’s weird, everything is fresh that I have right” and keep repeating the same thing, mind you in a very rude tone. If you’re paying almost 10 dollars for a sandwich you wouldn’t want the avocado to be black ? Don’t know what his issue was but definitely won’t be ordering again & I’ll go ahead and cancel my sip club membership.
I go to this panera all the time, food is delicious, very quick service, shoutout to Olivia for being super friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
I used to love going to Panera years ago. Unfortunately the food quality has not been the same (in MY opinion) and it's too expensive..The inside of the restaurant is so dark and depressin. It is definitely not as inviting as others.
Atmosphere: 1
Food: 3
Service: 1
Drinks are good and they actually call your name out unlike Matteson IL
Atmosphere: 5
Food: 5
Service: 5
Clean, practically empty, air conditioning bumping high, 66+ dollars (fam of 4) lunch, sigh…..
Atmosphere: 3
Food: 3
Service: 3
This place lacks great, or subpar service, overall. I’ve visited this place for about a week now, and the only time I’ve gotten good service was when Kelise, Jacob, Kevin, Olivia, have been there. They really bring the service and Energy. They, alone, deserve 5 stars.
Today, I ordered my usual egg sandwich and coffee. I told the young lady she did a great job yesterday with my sandwich, and thanked her.
I believe the guy made my sandwich today. My eggs had green, red and blackish stuff on it. Upon handing me my food, I said “thank you.”
He said, “have a good day.” No “thank you, and have a good day.” Very dismissive attitude. The dismissiveness made me feel unappreciated as a customer.
Lastly, upon entering today, a worker looked at me for multiple seconds, and he didn’t say anything. A “welcome in. Good morning. Happy Tuesday,” or “someone will be right with you,” etc., all of this would’ve been an appropriate and professional greeting.
Any customer visiting your establishment to spend money, especially on a daily basis like I do, is a privilege. An honor. Customers have options and it’s an honor to be chosen in this highly competitive market. I’m a consumer and entrepreneur and understand every aspect of a business transaction.
This place needs, overall, customer service training.
Atmosphere: 2
Food: 3
Service: 2
Lady was rude. Delivered my coffee to my car and said “really?? You couldn’t walk inside??” Don’t have the option then. Have better customer service. Idk her name but she’s old and had white curly hair. I would leave a 0 after that terrible experience
The lady who delivered our drive up order complained asking why we couldn’t walk inside. What’s the point of offering the drive up then? She was elderly and rude.
Atmosphere: 1
Food: 1
Service: 1
This location has the worst Customer service I have ever experienced. A manager named Rick is just rude and grumpy. The location by The Promenade is way better!
Atmosphere: 3
Food: 3
Service: 1
I ordered a chipotle chicken avocado melt and my avocado was black. I called and I wasn’t rude at all spoke to a manager named Rick and he was very rude and spoke to me in a very condescending tone. He said “well that’s weird, everything is fresh that I have right” and keep repeating the same thing, mind you in a very rude tone. If you’re paying almost 10 dollars for a sandwich you wouldn’t want the avocado to be black ? Don’t know what his issue was but definitely won’t be ordering again & I’ll go ahead and cancel my sip club membership.
Atmosphere: 1
Food: 1
Service: 1
Not a fan of the ONE slice of BRUISED avocado.
Food: 1
Restaurantji Recommends
So this Panera served very fresh food. The portions are way smaller and the prices are way higher. This isn’t the fault of this location probably.
Atmosphere: 3
Food: 5
Service: 5
Always tasty
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Bacon Turkey Bravo
Enjoyed the chicken avocado sandwich and creamy chicken rice soup.
Atmosphere: 4
Food: 5
Service: 5
Burrito is tasty and filling. Tortas are also very good. Not a bad place but definitely not for every day
I love the orange scones!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
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