The jamocha shake has been changed. They don't even put enough flavor in them now and they put whipped cream on top to try covering up the fact that this is not a jamocha shake.
Atmosphere: 1
Food: 1
Service: 1
Tyler Brown
The food wasn’t the greatest at all. And building is outdated needs to be updated. It was really quiet since it was me and my spouse and kid for a whole hour and 20 minutes
Atmosphere: 1
Food: 1
Service: 3
Caleb Lane
Upon entering the restaurant tonight, we were greeted with an extremely high dining room temperature that was very uncomfortable, causing us to discard many layers of clothing. I then went to the restroom and at this time, I immediately heard a very loud confrontation, taking place behind the counter. When I came out of the bathroom, I was greeted by my girlfriend who explained the situation that had just occurred. Manager Shannon, let’s just say should be out of her current role. There was an issue between a customer in the drive-through and one of the employees in which the employee became a little confrontational with the drive-through customer. When the manager Shannon heard this over the headset, she began to get very irate and verbally abuse her staff member while customers are eating in the restaurant. During this entire experience, Shannon did not think twice about on the floor etiquette in her restaurant, and the way that she treated her staff who may have been yes, in the wrong, was completely unprofessional and uncalled for. The ancillary staff that was up by the counter, was very respectful and very apologetic on behalf of their managers actions. After we had received our food and began to eat, Shannon and the manager, then thought it was best to apologize minutes after the encounter had taken place. I’m sorry, but when you are entrusted in a role of that caliper, you should’ve apologize not only right away, but it shouldn’t even happened. Lots of training needs to be done with this one. The rest of the staff that was working at approximately 6 PM on December 6 was fantastic and quite frankly they need a raise for what they put up with for the Bourbonnais location on route 45. Talk about a Jerry springer nightmare…. Jesussssss fix it.
Atmosphere: 1
Food: 4
Service: 1
Restaurant Reviews
A redhead girl (didn’t catch her name but started with a N) was very rude and I have never had such a bad experience anywhere. My food was perfectly fine but honestly the way she spoke and tossed my food at me was disrespectful. Disappointed by the service from people like this. I even asked for a drink carrier and she said no we don’t have those here and proceeded to give me salt packets… not sure if she thought this was funny or what but I will never be coming to this location again.
Atmosphere: 1
Food: 4
Service: 1
Tom Pavek
The dining area is always clean. Almost spotless. Service is good., typical for fast food.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Traditional Greek Gyros, Crispy Fish Sandwich
John Boryla
Great service
Atmosphere: 4
Food: 5
Service: 5
Xavier Willis
It very clean very nicd
Atmosphere: 5
Food: 5
Service: 5
Andrea Newenhouse
Food wasn't fresh. It just tasted like it had been sitting out for a bit. The fried Mac and cheese was burnt and room temperature. The rest of my food was room temperature.
Food: 2
Service: 5
Shelbie Richmond
THE DRIVE THRU SERVICE IS A JOKE. ON 12.29.24 my family and I were on our way back home from a wrestling tournament. We were just ready to head back home, so we settled with drive thru, and Arby's sounded good. First off, I had to say something to get the persons attention, after sitting there for a good few minutes. When she got on, she was laughing so hard she couldn't ask me what I wanted, so I gave her time to settle down, and I said my 1st order, she could barley comprehend that, and proceeded to tell me to pull forward for my total. I said "oh no, I am not done, I am ordering more, I'm sorry for the confusion..." her reply was a HUFF.. LIKE SHE WAS ANNOYED WITH ME. I shook it off and thought maybe I was reading into it to much and she didn't mean it.. as I go to tell her what else I wanted, she snapped back at me so fast to tell me to " hold up a minute. You are ordering 2 different things and UGH!!" ON TOP OF THAT, I COULD HEAR THE OTHER WORKER GIGGLING AT US IN THE BACK GROUND. I was silent, in disbelief that those 2 GROWN middle ages women are acting like children. I DROVE OFF. I got a GREAT look at both of their faces as I drove off. THEY WERE STANDING IN THE DRIVE THRU WINDOW LAUGHING AND WAVING AT ME..... And they want paid $15 an hour? They don't deserve to have a job, and I am not the person to wish ill will upon anyone, but I sure hope they can take it when it's given right back to them when Karma makes her appearance in their life. So my family and I Will NEVER EVER. AND I MEAN NEVER will go back to that Arby's.
Kid-friendliness: The 2 female workers were so inappropriate, they shouldn't be allow around kids.
Atmosphere: 1
Food: 1
Service: 1
Peggy Robinson
Great senior discount besides great staff and food
What you'd expect for Arby's. VERY clean and friendly folks!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Classic Crispy Chicken Sandwich, Double Roast Beef, Roast Beef, Pumpkin Pie Turnover, Classic Beef 'N Cheddar
Cody Hertzog
0/5 stars will not be returning to this location ever. Would give negative stars if I could. Made an order yesterday and was told 3 minutes for my chicken to be done and waited for 20 minutes before going in to get my food. They had my food bagged up and it's almost like they forgot I was there. Wasn't even busy, arbys is expensive anyway. Should've just went to McDonald's or Chipotle instead, can't even order online on the app properly too. No rewards points system either, I'm done with Arby's the food isn't even that good. I could name countless other places with better food that won't charge me and arm and a leg and won't leave me waiting for 20 minutes like I wasn't even there
John Brammer
Food was good unfortunately the price gave me buyers remorse, I know the Biden economy has prices high on everything, but need an economy menu or a 5 dollar combo like Wendy's, McDonalds and BK. Maybe reg roast beef small fries small drink for 5 bucks, slow sales means high waste pump some life into your company like the others have that's why there drive thru is wrapped around the building and yours isn't.
The jamocha shake has been changed. They don't even put enough flavor in them now and they put whipped cream on top to try covering up the fact that this is not a jamocha shake.
Atmosphere: 1
Food: 1
Service: 1
The food wasn’t the greatest at all. And building is outdated needs to be updated. It was really quiet since it was me and my spouse and kid for a whole hour and 20 minutes
Atmosphere: 1
Food: 1
Service: 3
Upon entering the restaurant tonight, we were greeted with an extremely high dining room temperature that was very uncomfortable, causing us to discard many layers of clothing. I then went to the restroom and at this time, I immediately heard a very loud confrontation, taking place behind the counter. When I came out of the bathroom, I was greeted by my girlfriend who explained the situation that had just occurred. Manager Shannon, let’s just say should be out of her current role. There was an issue between a customer in the drive-through and one of the employees in which the employee became a little confrontational with the drive-through customer. When the manager Shannon heard this over the headset, she began to get very irate and verbally abuse her staff member while customers are eating in the restaurant. During this entire experience, Shannon did not think twice about on the floor etiquette in her restaurant, and the way that she treated her staff who may have been yes, in the wrong, was completely unprofessional and uncalled for. The ancillary staff that was up by the counter, was very respectful and very apologetic on behalf of their managers actions. After we had received our food and began to eat, Shannon and the manager, then thought it was best to apologize minutes after the encounter had taken place. I’m sorry, but when you are entrusted in a role of that caliper, you should’ve apologize not only right away, but it shouldn’t even happened. Lots of training needs to be done with this one. The rest of the staff that was working at approximately 6 PM on December 6 was fantastic and quite frankly they need a raise for what they put up with for the Bourbonnais location on route 45. Talk about a Jerry springer nightmare…. Jesussssss fix it.
Atmosphere: 1
Food: 4
Service: 1
A redhead girl (didn’t catch her name but started with a N) was very rude and I have never had such a bad experience anywhere. My food was perfectly fine but honestly the way she spoke and tossed my food at me was disrespectful. Disappointed by the service from people like this. I even asked for a drink carrier and she said no we don’t have those here and proceeded to give me salt packets… not sure if she thought this was funny or what but I will never be coming to this location again.
Atmosphere: 1
Food: 4
Service: 1
The dining area is always clean. Almost spotless. Service is good., typical for fast food.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Traditional Greek Gyros, Crispy Fish Sandwich
Great service
Atmosphere: 4
Food: 5
Service: 5
It very clean very nicd
Atmosphere: 5
Food: 5
Service: 5
Food wasn't fresh. It just tasted like it had been sitting out for a bit. The fried Mac and cheese was burnt and room temperature. The rest of my food was room temperature.
Food: 2
Service: 5
THE DRIVE THRU SERVICE IS A JOKE. ON 12.29.24 my family and I were on our way back home from a wrestling tournament. We were just ready to head back home, so we settled with drive thru, and Arby's sounded good. First off, I had to say something to get the persons attention, after sitting there for a good few minutes. When she got on, she was laughing so hard she couldn't ask me what I wanted, so I gave her time to settle down, and I said my 1st order, she could barley comprehend that, and proceeded to tell me to pull forward for my total. I said "oh no, I am not done, I am ordering more, I'm sorry for the confusion..." her reply was a HUFF.. LIKE SHE WAS ANNOYED WITH ME. I shook it off and thought maybe I was reading into it to much and she didn't mean it.. as I go to tell her what else I wanted, she snapped back at me so fast to tell me to " hold up a minute. You are ordering 2 different things and UGH!!" ON TOP OF THAT, I COULD HEAR THE OTHER WORKER GIGGLING AT US IN THE BACK GROUND. I was silent, in disbelief that those 2 GROWN middle ages women are acting like children. I DROVE OFF. I got a GREAT look at both of their faces as I drove off. THEY WERE STANDING IN THE DRIVE THRU WINDOW LAUGHING AND WAVING AT ME..... And they want paid $15 an hour? They don't deserve to have a job, and I am not the person to wish ill will upon anyone, but I sure hope they can take it when it's given right back to them when Karma makes her appearance in their life. So my family and I Will NEVER EVER. AND I MEAN NEVER will go back to that Arby's.
Kid-friendliness: The 2 female workers were so inappropriate, they shouldn't be allow around kids.
Atmosphere: 1
Food: 1
Service: 1
Great senior discount besides great staff and food
Restaurantji Recommends
Parking: It's a little pricey, but good food
Food: 5
Service: 5
Recommended dishes: Roast Beef
6 dollars for this lol
Atmosphere: 3
Food: 1
Service: 3
What you'd expect for Arby's. VERY clean and friendly folks!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Classic Crispy Chicken Sandwich, Double Roast Beef, Roast Beef, Pumpkin Pie Turnover, Classic Beef 'N Cheddar
0/5 stars will not be returning to this location ever. Would give negative stars if I could. Made an order yesterday and was told 3 minutes for my chicken to be done and waited for 20 minutes before going in to get my food. They had my food bagged up and it's almost like they forgot I was there. Wasn't even busy, arbys is expensive anyway. Should've just went to McDonald's or Chipotle instead, can't even order online on the app properly too. No rewards points system either, I'm done with Arby's the food isn't even that good. I could name countless other places with better food that won't charge me and arm and a leg and won't leave me waiting for 20 minutes like I wasn't even there
Food was good unfortunately the price gave me buyers remorse, I know the Biden economy has prices high on everything, but need an economy menu or a 5 dollar combo like Wendy's, McDonalds and BK. Maybe reg roast beef small fries small drink for 5 bucks, slow sales means high waste pump some life into your company like the others have that's why there drive thru is wrapped around the building and yours isn't.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Roast Beef
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