I was a party of one that chose to sit at the bar. The initial bartender was very friendly and I gave her some help in making a Negroni and that went well. I ate had the Mussels appetizer, the Seafood Risotto and the tiramisu. The mussels were fairly fresh, but the sauce was just kind of bland. The risotto was very good. Kinda of spendy, but had a lot of seafood and was a big serving. The tiramisu was pretty good. My downsides for service and atmosphere were for when the second bartender showed up. She spent the first 15 minutes loudly and with colorful language describing how she had been “shorted money.” Not a good look or making for a good atmosphere. When the restaurant got busy towards 5:30, she quoted down and worked hard, but it was a little uncomfortable there for a while. I’m trying to be fair, because I looked at many reviews from a couple of years ago and almost didn’t come here. However, the recent reviews led me to believe the management is desperately trying to make a better experience. All in all, the food is good if a tad on the expensive side, but these days, you’ve probably come to expect that.
Atmosphere: 4
Food: 5
Service: 4
TheLongLongTrailer
Room was very big, somewhat clean (coffee maker had scum in the water chamber with old coffee in it, hair in shower, litter on floor by trash can) one side of the bed usb port not functional. Overcharged by $20 per night added at checkout for service animal when I was told there was not a charge on check in (I would not have stayed here if I was informed of this before booking). Breakfast was one of the worst at any hotel, only flavored coffee "creamer", stale cereal, old potatoes is all I saw. I got the juice, which had odd lumps in it. "restaurant" is a snack bar in the lobby, fryer out of order but if you want a burger they would give you breadsticks instead of fries??!! Bed comfy enough. Initially thought I would like this place more but the longer I stayed the worse it got (2 nights). Wish I would have chosen somewhere else.
joyceg946
Very nice hotel. We pulled off the road due to thunderstorms and decided not to white knuckle drive. We were very happy with this hotel and had a nice relaxing night. enjoyed our stay. So much nicer than many of the Best Western's I've stayed in. Perhaps it will put Best Western back on top again. Good job Best Western.
akishamcqueen
My entire stay was absolutely wonderful! Sherrie was super awesome, she provided exceptional customer service! She went over and beyond the call of duty! She was attentive, friendly, approachable and welcoming
jeffparker1969
Everytime I visited your Hotel I have a great time and stay the front desk people are so professional and friendly and the gym is very clean and nice and breakfast is always good and the cooks are very nice and friendly too
performance live
I was waiting for my food a at the make me wait for for a hour was ordering chicken wing and fried
fabrizio-UK
In business trip as a long stay in the hotel, very struggling to get the room cleaned, repeatedly asked to clean and Chang bed sheets with no results, send even a mail to hotel manager that he don’t bother to answer, bar personnel is friendly and also receptionist is friendly but not much as an help when we ask to clean the room
N6882QRjulie
Great service, clean room, great breakfast. But quite pricey for a Best Western. I would stay there again and recommend this hotel to others. My friends stayed at two other nearby hotels and did not have as good of an experience.
Tana J
Our room had cockroaches. We did not have hot water. Bathroom tile around stool was filthy. On a positive, the food at breakfast was good and there was a wide variety of options. We also ate at the restaurant. The food was ok. The cocktails were good and the bartender was nice and friendly.
HAYLEYHI11
Great customer service, fast checkin and check out, great food! Good prices & the staff are always willing to help!! Highly RECOMMENDED!! Don’t waste your money going anywhere else, BEST WESTERN IS MAGNIFICENT!!! ??
When you need a safe haven off the expressway and need a good value and a comfy bed, this is your best choice. We stay here whenever we're in the area to visit family. Easy off and on the highway. Plenty of good restaurants nearby.
Gnome_077
Second time this year staying at this hotel. Staff is friendly and care about your visit. Food was hot and the homemade pastry were very good. Dog friendly and I’ll stay again. The location is just off I57 and handy to get to. Lots of food and fuel nearby.
oberreuterfarms
The rooms were kinda run down, and smelled. The hotel is in desperate need of some updates and tidying up. Front desk clerk was awesome, but it definitely needs some TLC. For 230 bucks, I don't think we were on the winning side of this deal.
J S
Disappointed that this was just a table in the lobby of the Best Western. No indication of the fancy bourbon the website mentions. Ordered one of their cocktail specials & poor bartender confessed she'd never made one before. Management needs take better care of their employees.
I was a party of one that chose to sit at the bar. The initial bartender was very friendly and I gave her some help in making a Negroni and that went well. I ate had the Mussels appetizer, the Seafood Risotto and the tiramisu. The mussels were fairly fresh, but the sauce was just kind of bland. The risotto was very good. Kinda of spendy, but had a lot of seafood and was a big serving. The tiramisu was pretty good.
My downsides for service and atmosphere were for when the second bartender showed up. She spent the first 15 minutes loudly and with colorful language describing how she had been “shorted money.” Not a good look or making for a good atmosphere. When the restaurant got busy towards 5:30, she quoted down and worked hard, but it was a little uncomfortable there for a while.
I’m trying to be fair, because I looked at many reviews from a couple of years ago and almost didn’t come here. However, the recent reviews led me to believe the management is desperately trying to make a better experience.
All in all, the food is good if a tad on the expensive side, but these days, you’ve probably come to expect that.
Atmosphere: 4
Food: 5
Service: 4
Room was very big, somewhat clean (coffee maker had scum in the water chamber with old coffee in it, hair in shower, litter on floor by trash can) one side of the bed usb port not functional. Overcharged by $20 per night added at checkout for service animal when I was told there was not a charge on check in (I would not have stayed here if I was informed of this before booking). Breakfast was one of the worst at any hotel, only flavored coffee "creamer", stale cereal, old potatoes is all I saw. I got the juice, which had odd lumps in it. "restaurant" is a snack bar in the lobby, fryer out of order but if you want a burger they would give you breadsticks instead of fries??!! Bed comfy enough. Initially thought I would like this place more but the longer I stayed the worse it got (2 nights). Wish I would have chosen somewhere else.
Very nice hotel. We pulled off the road due to thunderstorms and decided not to white knuckle drive. We were very happy with this hotel and had a nice relaxing night. enjoyed our stay. So much nicer than many of the Best Western's I've stayed in. Perhaps it will put Best Western back on top again. Good job Best Western.
My entire stay was absolutely wonderful! Sherrie was super awesome, she provided exceptional customer service! She went over and beyond the call of duty! She was attentive, friendly, approachable and welcoming
Everytime I visited your Hotel I have a great time and stay the front desk people are so professional and friendly and the gym is very clean and nice and breakfast is always good and the cooks are very nice and friendly too
I was waiting for my food a at the make me wait for for a hour was ordering chicken wing and fried
In business trip as a long stay in the hotel, very struggling to get the room cleaned, repeatedly asked to clean and Chang bed sheets with no results, send even a mail to hotel manager that he don’t bother to answer, bar personnel is friendly and also receptionist is friendly but not much as an help when we ask to clean the room
Great service, clean room, great breakfast. But quite pricey for a Best Western. I would stay there again and recommend this hotel to others. My friends stayed at two other nearby hotels and did not have as good of an experience.
Our room had cockroaches. We did not have hot water. Bathroom tile around stool was filthy. On a positive, the food at breakfast was good and there was a wide variety of options. We also ate at the restaurant. The food was ok. The cocktails were good and the bartender was nice and friendly.
Great customer service, fast checkin and check out, great food! Good prices & the staff are always willing to help!! Highly RECOMMENDED!! Don’t waste your money going anywhere else, BEST WESTERN IS MAGNIFICENT!!! ??
Restaurantji Recommends
When you need a safe haven off the expressway and need a good value and a comfy bed, this is your best choice. We stay here whenever we're in the area to visit family. Easy off and on the highway. Plenty of good restaurants nearby.
Second time this year staying at this hotel. Staff is friendly and care about your visit. Food was hot and the homemade pastry were very good. Dog friendly and I’ll stay again. The location is just off I57 and handy to get to. Lots of food and fuel nearby.
The rooms were kinda run down, and smelled. The hotel is in desperate need of some updates and tidying up. Front desk clerk was awesome, but it definitely needs some TLC. For 230 bucks, I don't think we were on the winning side of this deal.
Disappointed that this was just a table in the lobby of the Best Western. No indication of the fancy bourbon the website mentions. Ordered one of their cocktail specials & poor bartender confessed she'd never made one before. Management needs take better care of their employees.
The food is awesome! Staff is great!
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