Domino's Pizza

100 E John Casey Rd, Bourbonnais
(815) 939-6400

Recent Reviews

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Dianne Coyer

Pizza was fresh hot and perfect today. Awesome $9.99 pricing, so why not pizza for lunch.

Atmosphere: 5

Food: 5

Service: 5

beatsfromchicago

Friendly staff and dependable

Atmosphere: 5

Food: 4

Service: 5

Christine Reilly

The pizza was made exactly the way I asked. It was ready very quickly and when it came to my car it was piping hot!

Atmosphere: 4

Food: 4

Service: 5

Manda Kupferer

Good place

Atmosphere: 5

Food: 5

Service: 5

Andrea Galloway

It was pizza what can I say. I didn't blow me away but the $6.99 deal for large 2 topping was pretty legit and I'd say I got a $7 pizza so I was happy.

Atmosphere: 4

Food: 3

Service: 4

Lawrence Baker

Great employees that work very hard, under immense pressure @ times, but still get the job done! Great Pizza by the way!

Billie Harter

Great eats and fast service keep up the great job you are doing

Atmosphere: 5

Food: 5

Service: 5

Jeez Louise

Domino's Pizza Bourbonnais, IL It's time we have a talk. We've been seeing each other for a while. I'm a sucker for a cheap date. But what is this service you've been delivering lately? Absolute perfection. Quality = amazing Timing = amazing Pricing = amazing Testing = amazing Service = amazing Let's talk about this stuffed crust. Cuz, pizza hut who now? I don't even remember her. Anyways - if yall wanna know what to order for dinner, dominos stuffed crust is legit af. Don't forget the dough bites. ♡

Deanna Kerner

So the service was trash and i didn't like my delivery driver last night 😒.....but food was good

Food: 5

Service: 1

Recommended dishes: Lava Cake, Pepperoni Pizza

Todd Boseker

Well the pizza just came too fast as it needed to be in the oven for a few more minutes. We are customers that would rather wait a few minutes longer for delivery and my pizza be cooked correctly.

The cheese stick was good thankfully.

Delivery driver was pleasant but did not read the special instructions and had to be directed to where to get me the pizza. He was nice on the phone and courteous in person.

The pizza will make a good breakfast in the morning but for dinner was not good. Just take more time cooking it and you would have gotten 5 stars.

Atmosphere: 4

Food: 3

Service: 4

J R

Terrible service today. Ordered online and came early to pick up at the store. Sat in parking lot until the app notified me the pizza was ready. Immediately went into the store and waited - 4 different employees looked at me but did not ask to help me. After several minutes someone finally asked to help me. I gave them my name and he called someone else from the back of the store to come help me. A young man came up front, I gave him my name, he looked at the pizzas in the shelf behind him and then looked in the warming case and didn’t find my pizza - he disappeared to the back of the store and never came back. After several more minutes of waiting at the front counter a young woman asked if I had been helped and I gave her my name again and showed her the app on my phone that said my order was completed. She looked all over again and did not find my pizza, she then started looking through all of the receipts looking for my order. She started opening pizza boxes in the shelf behind her and found a box on the top shelf - that was not even closed. She handed me the box and said it was my pizza. I took the pizza and put it in my front passenger seat and wrapped it in a beach towel for the very short 3 mile drive home. The pizza was barely like warm by the time I got home and had to microwave it before I could eat it. This is the absolute WORST experience I have ever had getting pizza.
UPDATE:
On September 15th, I received a voicemail message from the Domino’s. Here is a transcript:
Hello , my name is Tyler from the Domino's in Bourbonnais recently you put in a customer care case here About your terrible Customer service that you had either yesterday or the day before I sincerely apologize about what happened Please leave me Please call me back And hopefully we can OK, sorry about that. Please go ahead and call me back and hopefully we can give you a certificate or something like that for your terrible customer experience. I think you have a good day…”
Well, I called the Domino’s store back 3 different times and was never able to speak with Tyler. I left a message each time and never got a callback from Tyler or anyone at the store. I’m disappointed, but not surprised.

Atmosphere: 1

Food: 1

Service: 1

Johnny Lightning

Driver blew through two stop signs then sped willy around the neighborhood then almost hit us at the corner amd sped around us video is available. Police wanted us to file a report

Atmosphere: 1

Food: 1

Service: 1

Frank Smith

The next best pizzas to John's.

Atmosphere: 2

Food: 5

Service: 4

Dewi Roberts

Pizza was good and it was freshly cooked upon pick up.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pepperoni Pizza

RoseAnn Dollens Melcarek

Very fast tasty pizza

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Pepperoni Pizza, Tater Tots

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