Dunkin'

112 E Bethel Dr, Bourbonnais
(815) 933-7100

Recent Reviews

Sort by
Stefanie Serrano

Location is OK. I went there because I wanted to try the nitro cold brew, and they had already shut the machine down for the night (It was still an hour before they closed). One of the employees was very nice and had good customer service, however the other girl with dark hair clearly had an attitude. She was complaining very loudly that people were still getting coffee at that time of night, and apparently the person in the drive thru had ordered the same drink I did. When she was making mine she was then complaining very loudly about everyone getting that drink, that it's nasty and she doesn't get why people like it. The other employee looked embarrassed that her coworker was acting like that when they had a customer in the store. I've worked in customer service for many years, I understand it can be frustrating if people walk in right before closing, like 15 mins maybe. But as I said, it was still an hour before they closed.

Brittany Ringo

The donuts here are hard even when you ask them just to warm them up. They say they can’t. They serve hard donuts at a Dunkin’. SMH.

Atmosphere: 3

Food: 1

Service: 3

Liliana Popoca

Great crew but they seem to run out of things pretty often.

Atmosphere: 5

Food: 3

Service: 5

Cassie W

I'm giving this because they seem to mess up my order each time I get wake up wraps and instead give a different sandwich.

Atmosphere: 5

Food: 2

Service: 3

Recommended dishes: Iced Pumpkin Coffee, Hash Browns

Hayley Hudson

Waited over 20 minutes for 2 drinks and 2 bagels but watched about 30 cars in the drive thru get their food and drinks before mine was even made. Then the girl at the counter gave extreme attitude when I asked if they knew how much longer it would be. Apparently customers at the counter are less of a worry than the drive up window.

Atmosphere: 1

Food: 1

Service: 1

Kierstin Bailey

Best dunkin I've been to. I've going almost every day for 2 months. Everyone is so nice and so great. Even in the craziness of Mondays. Everyone has smiles. Good work!

Atmosphere: 5

Food: 5

Service: 5

Celeste Ross

I get the same sandwich every morning the egg and cheese with hot honey bacon on a crossaint. It's never looked like this!! The first one I was told they didn't see anything wrong with the dried out, over heated crossaint that was given to me!! so they made it over, for the second one to be worser than the first one!! By the time I got home with them both ( a 10min trip) they were hard!! Smh NEVER again!! I could never give people any ole thing and think that it's ok, my question would be, would they think this was ok if someone served them something like this?!!

Service: 1

Medicine Man

This Dunkin' donuts is great... Always get to orders right and they always have the nicest people working

Dana Byers

Great!

Atmosphere: 5

Food: 5

Service: 5

Shannah Moisant

Love this location. It's close to home and I go multiple times a week. Love my local Dunkin fam!

Dietary restrictions: Am abundance of sugar free or sugar sub options great for diabetic or keto needs

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns, Bagel

BARB HARDTKE

Ordered thru the app which usually is faster. I like the normal coffee while my daughter likes the fancy drinks. All are good! Personally I wouldn't get any food except donut products because portions are too small for what is charged.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Munchkins Donut Hole Treats

Michael Allison

Me and my wife stopped in to grab a couple of doughnuts

Atmosphere: 3

Food: 4

Service: 4

Megan Wingo

Went to this location to get a coffee, coffee tasted great but the staff had a poor attitude. My coffee was $3.85 and was giving the lady $4.85 so I could get the dollar back in change , gave the lady the right amount knowing I had given her a dime don’t know if she dropped it or what. Gave her the amount and not realizing she gave me the coffee opens the window and goes I gave you your coffee and you paid the $3.85 and shuts the window. Don’t appreciate the attitude and that’s no way to talk to customers. Will just order through the mobile app from now on

Service: 1

Cori h

Super busy location, inconsistent coffee. Sometimes it's great, sometimes it's not.

J M

Met with someone here. Music so loud we nearly had to shout. Staff said they are unable to turn it

Atmosphere: 1

Food: 4

Service: 4

Loading...