Dunkin'

112 E Bethel Dr, Bourbonnais
(815) 933-7100

Recent Reviews

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Goku Son

They were extremely busy but saw every order come out correctly and the lines kept moving both inside and outside good job DD Starbucks can’t do it like you

Atmosphere: 5

Food: 5

Service: 5

rosalinda robles

They always mess up orders.

Samantha Pope

This is the best Dunkin hands down. They’re always fast, polite, and my order is always perfect! My coffee always tastes fresh and made exactly how it should. Thanks Bethel Dunkin!

Atmosphere: 5

Food: 5

Service: 5

Robin Cory

Everyone one is always so kind when I come in and sometimes I get nice messages on my cup ☺️

Atmosphere: 5

Food: 5

Service: 5

Christine Reilly

Good coffee and friendly staff.

Atmosphere: 4

Food: 4

Service: 5

Zadiee

good ☕️

Atmosphere: 5

Food: 5

Service: 5

Heather Bryan

Great place the staff are great fun friendly people.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Dunkalatte

Joseph Case

Guys....this is third time in the past month I've ordered an iced coffee from your store and the cap on my iced coffee leaks. This time it stained one of my really nice work shirts that cost me $100. Employees capped the drink properly, and I simply took the drink for a sip and it leaked everywhere. Not an employee problem, it's a plastic cup problem that is persistent. I had no problem with the drink itself, but having a problem with the container is just as bad as having a problem with the drink. Always leaking! ALWAYS! Not once have I had this issue with other competitors. How has this not been fixed?

Service: 1

Gaetana Nina

Please use espresso beans when making espresso drinks not whatever chocolatey dark roast you are handing out.

Food: 1

Robert Brady

Nearly every time my family and I come to this location, we are met with rude servers, crummy customer service, and constant gossip from the employees. Definitely avoid this location if you can.

Atmosphere: 1

Food: 1

Service: 1

B T

I don't consistently order Dunkin but any time I have stopped in its always been busy and I'm still in and out quickly. In my experience so far, the donuts have always been fresh. I've had my order made wrong once and they remade it with no issues.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Half Dozen Donuts, Dozen Donuts

Jennifer Patino

If you have the app, order through it. They are pretty quick in drive thru

Atmosphere: 5

Food: 5

Service: 5

Dorothy Garner

Ordered in the drive thru this morning around 7am, customer service was awful, she had an attitude when asking for my order then when I asked that it was repeated gave further attitude and my order was wrong! Ordered a muffin specifically and was still given the wrong thing.

Atmosphere: 1

Food: 1

Service: 1

Rachel Yonke

The drive thru is usually really busy in the morning. But I use their online ordering and pick up inside and it's always ready when I get there.

Atmosphere: 5

Food: 5

Service: 5

Stefanie Serrano

Location is OK. I went there because I wanted to try the nitro cold brew, and they had already shut the machine down for the night (It was still an hour before they closed). One of the employees was very nice and had good customer service, however the other girl with dark hair clearly had an attitude. She was complaining very loudly that people were still getting coffee at that time of night, and apparently the person in the drive thru had ordered the same drink I did. When she was making mine she was then complaining very loudly about everyone getting that drink, that it's nasty and she doesn't get why people like it. The other employee looked embarrassed that her coworker was acting like that when they had a customer in the store. I've worked in customer service for many years, I understand it can be frustrating if people walk in right before closing, like 15 mins maybe. But as I said, it was still an hour before they closed.

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