McDonald's

2050 IL-50, Bourbonnais
(815) 929-7420

Recent Reviews

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Debbie Cherry

Great McDonald's

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac

Daniel

Always getting the order wrong even after going in multiple times to correct it. From order taker to management no one here has the skills qualified for fast food.
UPDATE I HAD TO GO IN A 4TH TIME. AND STILL FORGOT TO GIVE ME MY DAUGHTERS BURGER

Atmosphere: 1

Food: 1

Service: 1

Dillon Smith

Worst mcdonalds ever. Waited in line for 20 minutes, didn't pull a single car

Alexandria Burchett

Always mess up your order even when they repeat it and I’m charged for things that I dont get pretty upsetting we pay for food and they can’t even get your order right yet we are charged for it

Atmosphere: 1

Food: 1

Service: 1

Mitchel DeYoung

Free refills on pop would be nice, but you shut your drink machine off.

Bill Squires

Waited in the drive through for 20 minutes. I only waited that long because I put in an order on the app. A person finally came on and said sorry, i know you've been waiting a long time, but we're not serving breakfast anymore, can I get you something else? No, I want what I ordered a half hour ago. A lot of people just drove off without even getting a chance to order. I've never had an experience at a fast food place like this.

Service: 1

Jon Stefancic

Absolutely the slowest drive thru in the area. Still the slowest. Terrible. Service is the worst I've ever seen

Service: 1

Dennis Woodard

Curbside pickup. Order says it ready 10 minutes after we got there. Another 20 minutes goes by and still no food. Inally went inside and they completely deleted our meal so they had to make it all over again. It's usually slow at this location but this is ridiculous. Should probably stop claiming to be fast food at this point if I can get a full cooked meal at a restaurant in half this time.

Atmosphere: 1

Food: 1

Service: 1

Stefanie Serrano

Edit: 1 year later, and they are still having this issue.. Signs posted on the door say dining room is open until 11, and lobby doors are locked at 930. They need to either update their hours on the sign/Google, or actually stay open until the posted times.

Dining room hours posted are until 9, but doors are locked at 830.

Sherrie Wirth

Slow drive thru. Orders are always accurate.

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Sausage Burrito, Mcchicken

Pedro Uztariz

Friendly servers, nice and clean.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Big Mac, World Famous Fries

anita O

Short drive through visit was plenty to notice that they need improvement in customer service, hospitality, and cleanliness.
I added a picture of what the perimeter looks like with trash all around on a non busy time. No greetings from any of the two cashiers that handled my order. I just came from tacobell because I had kids that wanted different foods. It was a wolrd difference in service and product.

Atmosphere: 1

Food: 3

Service: 1

R

Special ordered food was not prepared fresh, and I got the $5 meal deal, only to find that sauce was not included with the nuggets. I was charged $0.30 for BBQ sauce only to be given spicy buffalo.

I got the mcdouble $5 box, and added an extra meat patty for $1.00, and extra pickles. It was obvious to me based on the appearance of the sandwich, the lack of extra pickles, and the well melted cheese, that the sandwich was not made fresh, and that they had simply grabbed another patty and placed it onto an already prepared mcdouble. This is a serious health and safety concern.

Atmosphere: 1

Food: 1

Service: 1

Ryan Brothers

Special ordered food was not prepared fresh, and I got the $5 meal deal, only to find that sauce was not included with the nuggets. I was charged $0.30 for BBQ sauce only to be given spicy buffalo.

I got the mcdouble $5 box, and added an extra meat patty for $1.00, and extra pickles. It was obvious to me based on the appearance of the sandwich, the lack of extra pickles, and the well melted cheese, that the sandwich was not made fresh, and that they had simply grabbed another patty and placed it onto an already prepared mcdouble. This is a serious health and safety concern.

Atmosphere: 1

Food: 1

Service: 1

2mrgriff

Good experience

Atmosphere: 5

Food: 5

Service: 5

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