Pizza Hut

559 Main St NW, Bourbonnais
(815) 932-2900

Recent Reviews

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Stefanie Serrano

We have always had great service at this location. Food is usually good, there has been some times when it's not super hot but overall it has been good. We usually get extra cheese on our pizza, and at this Pizza Hut location you can actually tell they put extra cheese on it. We've been to other locations where it was very questionable whether there was extra cheese, which is frustrating because they charge so much for it. But this location we've never had to question it, which is much appreciated!

kkyl bandos

I ordered pizza and look at what they delivered me

Atmosphere: 1

Food: 1

Service: 1

Rose Haney

We ordered our food at 5:27 through the app. We got a confirmation and our cc was charged. After an hour and a half, we hadn’t gotten our food nor was the tracking available. We tried to call NUMEROUS times and no one would answer. We finally contacted the call center to report the issue, but they had no information on our order. After trying to call a few more times, we got McDonalds for the kids. At 7:55( 2 1/2 hours later) our order came. The pizza was not what we ordered, the breadsticks were burned, and our cheese sticks were not with the order. I tried to call again & finally got through at 8: 10. The girl that answered refused to give us a refund saying they didn’t do that. She only offered a credit for next time. We let her know that was unacceptable as they got our money for food that was not only wrong & inedible but also incomplete. The girl got extremely rude. When asked her name, she said “Santa” & refused to give us the store manager’s name telling us it was illegal! We will NOT let this go, we will be in touch with their corporate offices. I strongly urge you to order your food from ANYWHERE else.

Michelle Soto

Don’t waste your money unless you like the food, burnt and nasty
I tried to call been on the phone for over an hour. No one wants to replace nothing. They don’t care.

Atmosphere: 2

Food: 1

Service: 5

Stephen

Good pizza at okay prices. If you want a greasy pizza, then they won't disappoint. The sauce is a bit sweeter than I like personally, but they use really good cheese and dough.

Atmosphere: 3

Food: 4

Service: 5

Brian McBeth

I ordered three pizzas and requested only one with spicy marinara, but all three came with it. When I called, the manager, John, was rude and acted as if it wasn’t possible for his staff to make a mistake. They did remake the pizzas, but the quality was still subpar. I spent $50 on this order, and John mentioned that with their discounts/promos it would have been $85, which was frustrating. The location itself is very small, making it difficult to even pay at the register comfortably. Two stars only because they remade the pizzas, but overall the service and quality under John’s management were disappointing.

Atmosphere: 1

Food: 1

Service: 1

Jared Walters

Ordered my food online and I'm still waiting for it (days later) unacceptable!!

Atmosphere: 1

Food: 1

Service: 1

Monica Beaulieu

Ordered a pizza around 9:15pm, website says they close at 11pm. Called around 10:15pm to check on the order, they said they were closed and could give me store credit. No explanation on why my order was never made. The person operating the phone kept talking to his manager away from the phone, heard him say “hang up” and then I was disconnected. Called back and was sent to a robot. Can’t rate the food cause I never received it

Atmosphere: 1

Food: 2

Service: 1

michael pfaff

Great. They still do curbside for the elderly.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Breadsticks, Cheese Sticks, Personal Pan Pizza

Autumn Browder

Food is extremely overpriced but they do have deals online that make it a bit more worth it. However the crew are abhorrent and if your order is messed up do not expect any kind of return, refund or remake. Had ordered a stuffed crust pepperoni and tipped 8 dollars on my 40 dollar TAKE OUT order, they forgot the pepperoni. Called and they said no problem I could have a remake whenever since they were already close to closing. A week later I called and the girl on the phone(Katelyn) acted as if I had no remake, then suddenly found it. All seemed well until I got home from picking up the order and the pizza was incorrect and damaged. Manager “Katelyn/Caitlynn”, young curly haired brunette with blue eyes gave me a hand tossed pizza instead of a stuffed crust pizza, its like a 10 dollar price difference. I asked for her to remake this order and she seemed amused, laughing on the phone call when I repeatedly asked for another employee to assist me, and insisted there was no one else I could talk to about the messed up order. I ended up not getting it and not contacting the location again cuz I literally have never dealt with such a rude individual and the food was not worth dealing with such a headache again. Pizza was damaged, I got scammed twice dont be wasting your money.

Atmosphere: 1

Food: 2

Service: 1

Mark Paetrey

Ordered pizza for delivery tonight at 503 pm. Had pizza delivered at540. We order the stuffed crust. Boneless wing deal. Has 16 boneless wings . When we received the order. There were no wings. I called at 545 pm the lady said she remembered b the order and forgot the wings and will send them out. It is now almost 630 and still no wing. I paid for them I want my wings. Pizza was not very good but the. Cheese sticks I got are really good. I just want my whole order update after calling and really complaining. I finally got my wings at 7pm.

Atmosphere: 2

Service: 1

Lisa Jones

The handtoss pizza is actually the thin crust and the pan pizza which they charge and extra dollar for is the old handtoss pizza.

Parking: Nothing to tell...it's an open parking lot, there are many businesses in this plaza.

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Breadsticks, Pepperoni Pizza, Boneless Wings

Robert Coyne

Sent me a pizza that was made earlier was not fresh or hot must have been sitting there papa John’s next time

Jamie Krauchunas

Always quick,

Atmosphere: 5

Food: 5

Service: 5

2mrgriff

Tavern style pizza was great the chicken sausage made it better

Atmosphere: 5

Service: 5

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