Steak 'n Shake

1305 Locke Dr, Bourbonnais
(815) 932-5600

Recent Reviews

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John Hunt

Took 3 children and received no complaints. Reasonable prices and good food.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Kids' Hot Dog Meal, Frisco Melt, Chili

Cori h

I haven't been to this location in quite some years. I went inside with a friend, place was clean and food was good. You order at a touchscreen kiosk type of deal with slightly confusing navigation. Staff was friendly and service was pretty quick. The cheese fries are still soooooo yummy.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Garlic Butter Burger

James Ray

Sat in line 10 min line didnt move so we left i like the burgers

Atmosphere: 3

Food: 5

Service: 1

Cesar Howard

Great burgers, good milkshakes and crispy golden fries. They have a kids menu with a kids hat and mtiple stalls in the bathrooms
Very clean and sanitized cooking are and seating area.

Kid-friendliness: Yes

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

Susan Bowen

Drive through. Wait was long. Food was not very good. The hamburger was so thin 1/8” and dropped over the bun, very little cheese and taste was terrible. The milkshake had over 1/3 whipped cream and the ice cream had lumps in it.

Atmosphere: 2

Food: 2

Service: 2

Shelby Kincade

I hate it when I get here at 10 when it says it's open then a girl that sounds pike she's high out of her mind opens the door and starts yelling saying they arnt open yet and give them an hour bc they just didn't feel like starting work.

Atmosphere: 1

Food: 3

Service: 1

Mollyann Hesser

No counter service, no wait staff, no drive-through.
Orders are placed on a kiosk, and then the wait begins. It took 35 minutes to get my shake. The place was empty. Only one other customer who couldn't figure out how to place an order. They ordered 15 minutes after I did, and they received their order before I did.
If I didn't know I ordered a peppermint shake, I couldn't tell from drinking it.

Atmosphere: 1

Food: 4

Service: 1

Natalie Smith

Hamburger was almost burnt

Atmosphere: 5

Food: 2

Service: 5

Russell Logsdon

Was wondering why I never see anyone there. Stopped in and ordered food and they never called my name when it was done.they let it sit there and get cold. The order was not correct either. Was told that I would have to wait for the gm to arrive before I could get a refund.

Update gm refused to give a refund.
Eat anywhere else.

Atmosphere: 1

Food: 1

Service: 1

Willis Collins

Ordered a single hamburger waited i kid you not 15 min I drive through and I was the only car there I noticed all the restaunts in kankakee area are sub par.when I go to visit mom I always get from joliet area v.s down there the McDonald's by meijer a joke 35 min I. Drive through people actually leave the buger king they hadbno straws napkins and entrance to drive through a joke you have to pull down a street backup then turn I asked guy why no napkins straws he said they ran out the Wendy in town horribly greasy and dirty the hot dog place on court oh my god the hot dogs were white because sat in warm water probally for days that the red food coloring washed away I took 1 bite threw it away the chineese place buffet was nasty the only place I found good so far was pork boys on court st.good beef good gyros Kankakee get you act together hire competent people people who want a job.

Tiffany Halper

Food was good, but service was horrible. I did an online order and when I came in and asked for my order, they acted like I was bothering them. The 2 women working there was having a non work conversation, that was not suitable for work. Then acted so ignorant to me. The man there was great and helpful but the 2 women need a good training from him. I couldn't believe how rude they were to me. I don't think I will ever return because of them. I visited today at 430ish.

Yoon-oh Kim

No wonder they're teetering on the verge of bankruptcy.

Tasting the caramelized onions on my butter steakburgers was like choking on a salt lick. I asked the counter if that's how it's supposed to taste. "We make it according to the recipe" was their response. Not even the slightest intention of fixing anything. The burger was salty even after I scraped off the disgusting salt sludge.

I ordered a coffee and they weren't even sure they had any. They say to wait so they could "warm it up". It tasted about a week old.

Wife told me the women's bathroom had no tp as well.

At least the frisco melt was edible.

Just go to literally any other burger place. Save yourself the trouble.

Atmosphere: 1

Food: 1

Service: 1

Vanessa Lemacks

Awesome Steak Burgers..... And Phenomenal hand made Shakes. Don't forget the Happy Hour Drinks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

Amanda Trompler

I can’t even begin to say how uncomfortable our trip was. I walked in. Ordered at the Kiosk and it appeared the place was deserted. Someone finally came up after I yelled back for help. We were the only ones in there. We then waited about 20 min, the manager and cook then came out and talked to us. Dancing on each other, the female manager rubbing her butt on the cook guy , hanging on each other and generally making me and my kids feel so awkward. They talked about making things fun for everyone, which is great, but like…. Can we please have our food. We waited another 15 minutes and the food was fine. NEVER going back. As my 8 year old said. That was so cringe ?

Atmosphere: 1

Food: 1

Service: 1

Paula Moreno

My order was messed up..didn't get to eat it

Atmosphere: 5

Food: 3

Service: 3

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