Palace Istanbul Kebab House

The best Mediterranean food I’ve had in Chicago by far. The food was also presented like a Michelin star restaurant. Owner was super friendly and inviting.

Atmosphere: 5

Food: 5

Service: 5

our experience at this restaurant was pretty disappointing.
We went on a cold evening, and the place wasn’t heated inside, which made it uncomfortable from the start.
The service was also really slow. When it came time to get the check, the server didn’t actually give us a check. Instead, he just told us the total verbally and asked us to pay contactless, which felt a bit off.

It turned out they had added a hidden 20% service fee that we didn’t know about since we didn’t see the check initially. Then they asked for tips on top of that, which meant we ended up double-tipping them once we saw the bill on our phone.

Overall, it was a frustrating and honestly one of the worst dining experiences we’ve had. I’d recommend people avoid this place if they’re looking for a smooth, honest dining experience.

Atmosphere: 1

Food: 1

Service: 1

Not good. There is much better food, service and atmosphere in the area. Don’t stop here

Atmosphere: 1

Food: 1

Service: 1

Food was good but the food took a while to come out. During this time no appetizers were brought out to us. We were so hungry when the hummus was finally brought out we had to ask for bread.
But I have to say the bread, hummus and all the food was really good.

Atmosphere: 3

Food: 5

Service: 4

Food was delicious and the waiter was very polite and helpful. He charged me for a service fee and I didn’t realize he did and I still tipped him 18% on top of that. I thought restaurants charged a service fee for more than 5 people.

Atmosphere: 3

Food: 5

Service: 3

I regret coming here.

The food is very mediocre, not good at all or worth the price.

The business has unfair business practices with a 20% service charge they add onto the bill without giving you notice.

Atmosphere: 1

Food: 1

Service: 1

Beautiful atmosphere and amazing food

Atmosphere: 5

Food: 5

Service: 5

Unfortunately, our experience was disappointing. The plates and utensils did not appear clean, which was concerning from the start. Portions were very small for the price, offering poor value.

The meat was dry and lacked flavor, and despite requesting fresh charcoal-grilled food, it did not seem freshly prepared. It was also surprising that no grilled tomato, onion, or chili pepper was served at a charcoal kebab restaurant.

Service felt unwelcoming, and a service fee was added despite the overall experience being below expectations. Dining out as a family should be enjoyable, but this visit left us dissatisfied. We would not return.

There was a good experience for serve and about the delicious. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Regretful experience. Food is cold and not fresh. I would never come back again.

Delicious authentic fresh Turkish cuisine. The interior is great. Would've been 5 stars if we didn't wait over 45 mins for knafeh after we finished our meal, only for the knafeh to be given to the table behind us, to their confusion. When they made it the second time, it was presented in the pre-ordered package it was delivered to them in. I'm sorry but if it's gonna take 45 minutes to serve pre-made reheated knafeh, it shouldn't be on the menu to begin with.

Atmosphere: 4

Food: 5

Service: 3

A good place with delicious food, excellent service and a cosy atmosphere. I recommend it.

Atmosphere: 5

Food: 5

Service: 5

I wanted to express my heartfelt appreciation to you and your hardworking team. The meal you prepared for me was not only delicious and satisfying, but it also reflected your attention to detail, your craftsmanship, and the passion you put into your work. Every bite carried the taste of freshness, quality, and care — leaving me truly delighted.

In a world where many things are done hastily and without thought, you created an experience filled with warmth, dedication, and genuine culinary artistry. The food you served will remain memorable, both in its flavor and in the feeling it brought.

I sincerely thank you for your effort, your kindness, and the exceptional quality of the meal you prepared.

Wishing you and your wonderful establishment continued success, happy customers, and days filled with prosperity and joy.

Atmosphere: 5

Food: 5

Service: 5

Delicious!

Amazing Turkish food! Everything was fresh, flavorful, and authentic. Highly recommend this place!

Atmosphere: 5

Food: 5

Service: 5