The ladies are so nice and professional, excellent customer service and with a beautiful smile on their faces, Thanks to lovey lady J and Amera. I had a large breakfast order right before the cutoff time, and they were so nice to me and I know if I would off gone somewhere else, I would of not had this wonderful treatment. They made my day and my daycare kids, they are so happy with their breakfast ☺️ 🤗 Thank you all and sorry for the cooks for making them over work in the last minute, just want to let you know that we really appreciate you and thank you for cooking for us.
I was treated horribly as a customer who orders delivery frequently at 7220 w 79th st bridgeview il 60455. I did my delivery uber eats order everything was there expect the sandwich for my meal, my daves double sandwich. I call the store since I worked all day me and my boyfriend just wanted our food after our long shifts I call to see if I can just please pick up my sandwich but the person the phone is interrupting me repeatedly saying it’s in the bag when I’m trying to tell her it’s not I just want my sandwich that’s it so I get hung up on. That was not fair to me at all so I go to the restaurant to try to resolve the issue, the lobby is closed so I go up to the window because I have no transportation I came in uber I go to the window try to get them to help me I point at my food that my boyfriend is holding and I tell them through the window I just called the store and got hung up on so I’m here, this African American girl is standing in the window starts laughing while a white girl with no hat on is laughing too probably the manager so she picks up the phone and says no don’t open the window I’m calling the police. Like what? After I even got hung up I tried calling the store again because you can’t just hang up one a customer like that that’s so unprofessional your job is to treat customers with respect. You rather call the police instead of trying to help the customers you hung up on when I’m already upset trying to get the sandwich you didn’t put in my bag? Like please just help us it’s so simple. It’s so confusing all I wanted was my sandwich after my 12 hour shift. The white lady calls the police tells the police they want me and my boyfriend banned they will not replace the food and wanted us to go when we just wanted help with our order. So unprofessional can’t believe they actually did all this to avoid helping us, I never EVER whitened something like this, I had before gone eat in that same restaurant dine in and had no problem. I came up there thinking they was going to help me if I showed them the sandwich wasn’t there but no they did not look at the bag did not look at the receipt just did not try to help us in general and I don’t understand why. Again I can’t believe they chose to kick us out and call the police instead of trying to help their customers. So unprofessional don’t know any other restaurant who would do that, any other restaurant is willing to make their customers happy but Wendy’s rather kick their customers out and make them upset I guess? Just so upsetting how this happened to me I loved Wendy’s after this situation I will never go back and see Wendy’s the same I just need those people to get in trouble because the way they treated me was so unfair and they need to know they are in the wrong. I hope I get an update because I will keep contacting till I get one this was not okay at all and I hope this doesn’t happen to any other customer ever.
Atmosphere: 1
Food: 1
Service: 1
Bobby Jenkins
Always excellent service in Crestwood Wendy's food is just as good! 😊
Atmosphere: 5
Food: 5
Service: 5
Keisha Bolin
I've only had the app for about 3 months and prior to having it my food was 9 out of 10 times fresh. Today I haven't eaten all day so you would think my first meal would taste delicious no matter what it is but that clearly wasn't the case by far.I ordered food via the app and I kind of knew it would be nasty because I got it way too fast. I literally pulled over in the parking lot, ordered my food, pulled up to the drive thru and told them my order name, the cashier had me pull up, and as soon as I got to the window I got my drink and then my food. I stay like 3 mins ago and the cheese wasn't melted on my baconator fries and of course they wasn't hot and my baconator was hot either. That's just terrible service and that's exactly why they have 3.8 stars which it should be maybe 2 stars.
Atmosphere: 5
Food: 1
Service: 4
Roberto Nunez
GM at this location is one of the kindest. Thank you.. sorry about the 30 minutes.
Atmosphere: 5
Food: 5
Service: 5
Billy I
Employees are nice and respectful food was ok but bread seemed old was breaking up of they get fresh daily would make a difference
Atmosphere: 3
Food: 3
Service: 4
Lizette Ruiz
Great services Great food
Atmosphere: 5
Food: 5
Service: 5
Sandra
I used to love Wendy's, however; NOW, their food is edible, but the burgers have absolutely no taste, and the chicken sandwiches are dry and hard to intake. After two visits, I gave up.
Atmosphere: 3
Food: 1
Service: 3
Ace
Some of the rudest night workers I’ve encountered. The AI that was just installed at the speaker was friendlier than the actual workers lmao
Atmosphere: 1
Food: 3
Service: 1
Justin Carlisle
Ordered through door dash. I ordered 2 crispy chicken sandwiches with not lettuce and no mayo. Received just 2 plain buns
incredibly rude workers here, was yelled at by one because i didn’t use the speaker for a ready pick up, mind you they were extremely behind, a huge line, and i waited about 5 minutes on the speaker and nobody answered.. so i decided to drive up to the window to ask for it and once i did she yelled out “that’s why we wait at the speaker” .. so unprofessional and incredibly rude. don’t come here don’t waste your time..
Atmosphere: 1
Food: 1
Service: 1
Bruce C
Crappy attitudes, wait times well over 20 minutes and missing stuff everytime I order here. It's a convenient location for me but they really suck.
Atmosphere: 1
Food: 1
Service: 1
Ogochukwu Obieme
Very rude, uncivilized staffs, not truthful at all
Atmosphere: 1
Food: 1
Service: 1
Matthew McCord
Am here it's 8pm and the lobby doors are already locked
The ladies are so nice and professional, excellent customer service and with a beautiful smile on their faces, Thanks to lovey lady J and Amera. I had a large breakfast order right before the cutoff time, and they were so nice to me and I know if I would off gone somewhere else, I would of not had this wonderful treatment. They made my day and my daycare kids, they are so happy with their breakfast ☺️ 🤗 Thank you all and sorry for the cooks for making them over work in the last minute, just want to let you know that we really appreciate you and thank you for cooking for us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili, Sandwich, Baconator, Cheese Fries, Spicy Chicken Sandwich, Homestyle Chicken, Wendy's Hot \u0026 Crispy Fries, Big Bacon Cheddar Cheeseburger Triple, Cheese Baked Potato, Bacon Double Stack, Baconator Fries, Chili Cheese Fries
I was treated horribly as a customer who orders delivery frequently at 7220 w 79th st bridgeview il 60455. I did my delivery uber eats order everything was there expect the sandwich for my meal, my daves double sandwich. I call the store since I worked all day me and my boyfriend just wanted our food after our long shifts I call to see if I can just please pick up my sandwich but the person the phone is interrupting me repeatedly saying it’s in the bag when I’m trying to tell her it’s not I just want my sandwich that’s it so I get hung up on. That was not fair to me at all so I go to the restaurant to try to resolve the issue, the lobby is closed so I go up to the window because I have no transportation I came in uber I go to the window try to get them to help me I point at my food that my boyfriend is holding and I tell them through the window I just called the store and got hung up on so I’m here, this African American girl is standing in the window starts laughing while a white girl with no hat on is laughing too probably the manager so she picks up the phone and says no don’t open the window I’m calling the police. Like what? After I even got hung up I tried calling the store again because you can’t just hang up one a customer like that that’s so unprofessional your job is to treat customers with respect. You rather call the police instead of trying to help the customers you hung up on when I’m already upset trying to get the sandwich you didn’t put in my bag? Like please just help us it’s so simple. It’s so confusing all I wanted was my sandwich after my 12 hour shift. The white lady calls the police tells the police they want me and my boyfriend banned they will not replace the food and wanted us to go when we just wanted help with our order. So unprofessional can’t believe they actually did all this to avoid helping us, I never EVER whitened something like this, I had before gone eat in that same restaurant dine in and had no problem. I came up there thinking they was going to help me if I showed them the sandwich wasn’t there but no they did not look at the bag did not look at the receipt just did not try to help us in general and I don’t understand why. Again I can’t believe they chose to kick us out and call the police instead of trying to help their customers. So unprofessional don’t know any other restaurant who would do that, any other restaurant is willing to make their customers happy but Wendy’s rather kick their customers out and make them upset I guess? Just so upsetting how this happened to me I loved Wendy’s after this situation I will never go back and see Wendy’s the same I just need those people to get in trouble because the way they treated me was so unfair and they need to know they are in the wrong. I hope I get an update because I will keep contacting till I get one this was not okay at all and I hope this doesn’t happen to any other customer ever.
Atmosphere: 1
Food: 1
Service: 1
Always excellent service in Crestwood Wendy's food is just as good! 😊
Atmosphere: 5
Food: 5
Service: 5
I've only had the app for about 3 months and prior to having it my food was 9 out of 10 times fresh. Today I haven't eaten all day so you would think my first meal would taste delicious no matter what it is but that clearly wasn't the case by far.I ordered food via the app and I kind of knew it would be nasty because I got it way too fast. I literally pulled over in the parking lot, ordered my food, pulled up to the drive thru and told them my order name, the cashier had me pull up, and as soon as I got to the window I got my drink and then my food. I stay like 3 mins ago and the cheese wasn't melted on my baconator fries and of course they wasn't hot and my baconator was hot either. That's just terrible service and that's exactly why they have 3.8 stars which it should be maybe 2 stars.
Atmosphere: 5
Food: 1
Service: 4
GM at this location is one of the kindest. Thank you.. sorry about the 30 minutes.
Atmosphere: 5
Food: 5
Service: 5
Employees are nice and respectful food was ok but bread seemed old was breaking up of they get fresh daily would make a difference
Atmosphere: 3
Food: 3
Service: 4
Great services
Great food
Atmosphere: 5
Food: 5
Service: 5
I used to love Wendy's, however; NOW, their food is edible, but the burgers have absolutely no taste, and the chicken sandwiches are dry and hard to intake. After two visits, I gave up.
Atmosphere: 3
Food: 1
Service: 3
Some of the rudest night workers I’ve encountered. The AI that was just installed at the speaker was friendlier than the actual workers lmao
Atmosphere: 1
Food: 3
Service: 1
Ordered through door dash. I ordered 2 crispy chicken sandwiches with not lettuce and no mayo. Received just 2 plain buns
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
worse then mcdonald’s somehow
Atmosphere: 1
Food: 1
Service: 2
incredibly rude workers here, was yelled at by one because i didn’t use the speaker for a ready pick up, mind you they were extremely behind, a huge line, and i waited about 5 minutes on the speaker and nobody answered.. so i decided to drive up to the window to ask for it and once i did she yelled out “that’s why we wait at the speaker” .. so unprofessional and incredibly rude. don’t come here don’t waste your time..
Atmosphere: 1
Food: 1
Service: 1
Crappy attitudes, wait times well over 20 minutes and missing stuff everytime I order here. It's a convenient location for me but they really suck.
Atmosphere: 1
Food: 1
Service: 1
Very rude, uncivilized staffs, not truthful at all
Atmosphere: 1
Food: 1
Service: 1
Am here it's 8pm and the lobby doors are already locked
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