CASHIER WAS PLEASANT AND EFFICIENT WITH MY ORDER. THE PLACE LOOKED KINDA RAN DOWN SO I GAVE ONLY THREE STARS AND WAS ONLY FAIRLY NEAT. THE FOOD WAS GOOD I WAS A LITTLE SKEPTICAL BECAUSE THE LASTS BK I WENT TO MY WHOPPER (MUNSTER INDIANA) WAS ABSOLUTELY RUINED. SO I WAS PLEASED WITH THE FOOD COMING FROM THIS LOCATION AND THANKS!! 03/25/25 12:00PM LUNCH HOUR.
Vegetarian options: ASKED AND U SHALL RECEIVE.
Parking: PARKING IS A LITTLE TIGHT DUE TO THE WAY THIS FRANCHISE HAS BEEN STRUCTURED AND BUILT
Kid-friendliness: YES
Wheelchair accessibility: YES
Atmosphere: 3
Food: 5
Service: 5
Angel Carrasquillo
Customer service is a joke. Person at the window is beyond rude.
Atmosphere: 1
Food: 2
Service: 1
Jay
This location has a terrible lying manager. Supposed name is Willa. She took my order at 5:41 and told me to pull up and wait. 20 min later at 6:01 as she was handing out another order for the 5th time I asked her where my order was. She said I’m sorry I have a lot of orders. ALL orders were taken after mine and were made and brought out to the customers. I said okay I want my money back. I ordered a burger, french fries and mozzarella fries. She said I’ll get it for you now. I went in and as I did she was telling her cook to make the mozz fries. I said no, this is terrible service. I want my money back. Then when I got my refund she added on the receipt for the reason, “don’t want anything” Excuse me? I wanted my order but you didn’t make it and I waited 20 minutes and watched you fulfill other orders only to hear you lie about why I didn’t get my order. Why did she lie? She knows the reason for refund is because she made me wait 20 min as she served other people, and then decided to make my order 20 minutes AFTER I asked where it was? This was a basic simple order. Yet it got skipped? No thanks. Never going here again and I will be sharing with everyone and suggesting they avoid this location at all costs. Good job Burger King. Is this the type of service you strive to provide your customers?
Atmosphere: 1
Food: 1
Service: 1
Diane Baki-Wuethrich
Did not like the Mexican Channel on the TV. Bathroom was dirty and the toilet paper roll was broken it fell and rolled across the floor and so that's how I had to use it, dragged on the floor while I was sitting.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Whopper
Don A
Has good food at a good price.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings, Whopper
Jeffery Ehresman
The absolute worst Burger King I've ever ate at! We stopped at a burger king last week to try the pickle fry's and million dollar whoppers. Our experience at Willow springs was amazing! But this one here in Burbank? It was inedible! First of all my bourbon bbq had literally 3 little onion strings on it and a drop of bbq sauce the size of a Nickle. nothing else on it. Looked nothing like the picture! the Mexican street corn was the same thing a drop of corn and 4 tortilla strips but they put a entire head of lettuce on that one! pickle fry's were soggy and old. and they didn't even give ranch with them. i also ordered a regular whopper in case we didn't like one of the new burgers. I'm pretty sure they it sitting under a desk for a week or 2. It was cold and disgusting. onion rings i ordered was a large and i think there were 6 in the box. I don't normally rate big chain fast food. But This place would make anyone who goes here never eat at a burger king again! The drive threw lady i couldn't understand 2 words she said too me. Just horrible! AQ block from my new house and i will NEVER eat there again!
Atmosphere: 1
Food: 1
Service: 1
Diane Mottier
Worst customer service. Spanish TV blaring, no coffee on a cold, snowy afternoon. No smiles. No love for Burgers in this place as the last two times I ordered, burgers were served cold on a "made to order" request at the counter. Please improve this place as it used to have good burgers.
Atmosphere: 2
Food: 2
Service: 1
Edwin Iniesta
Well right now it's Saturday night December 7 2024 as I'm sitting right here dinning in, for some reason I went into Google maps and I started reading reviews, well to keep it short, I see potential in this place with more staff, there's only one guy and the manager, while the manager is packing the orders obviously another people are waiting here anyways, it's a burger king people so, I recommend ordering with time Thru the BK App and save time, I understand we always on the Go, but yes this place have potential if they hire more personel at least one more people food for me it's a 6 in a scale of ten, place is clean, there's some gang banging stuff written on the back of the door but overall I'll come back some time, maybe.
We come to this location out of convenience since we live in Burbank and we always wait longer than needed for our order. There is always 2 people working and the person working the window always has us pull to a parking spot to give themselves more time to handle the front end and drive thru orders. This is ridiculous. Hire more staff.
The food was good, but getting my food was like fighting for my food. This idiot right here was on the phone, I came in from the drive thru because she told me to pull up. After waiting 20 minutes, I decide to pull up to the counter and, I see that my food is ready the whole time! She was on the phone talking to a relative, and restocking. My food was just sitting there, I’m assuming she didn’t know I was the customer from the drive thru. Truly unbelievable. This guy/woman needs to be fired. You look like you hate your job, please leave it to people that need one.
Atmosphere: 1
Food: 5
Service: 1
Jessie Torres
We come to this location out of convenience since we live in Burbank and we always wait longer than needed for our order. There is always 2 people working and the person working the window always has us pull to a parking spot to give themselves more time to handle the front end and drive thru orders. This is ridiculous. Hire more staff.
Atmosphere: 2
Food: 3
Service: 1
Lynda Jackson
The manager Elsa is very pleasant and I'm not talking with her
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
Jose Flores
Speed quality of hot food the Whopper excellent excellent service I recommend visiting this restaurant
Atmosphere: 5
Food: 5
Service: 5
ricardo anaya
Very disappointed by the whopper ask for Wendy didn't get a purple bun never going there
CASHIER WAS PLEASANT AND EFFICIENT WITH MY ORDER.
THE PLACE LOOKED KINDA RAN DOWN SO I GAVE ONLY THREE STARS AND WAS ONLY FAIRLY NEAT.
THE FOOD WAS GOOD I WAS A LITTLE SKEPTICAL BECAUSE THE LASTS BK I WENT TO MY WHOPPER (MUNSTER INDIANA) WAS ABSOLUTELY RUINED. SO I WAS PLEASED WITH THE FOOD COMING FROM THIS LOCATION AND THANKS!!
03/25/25 12:00PM LUNCH HOUR.
Vegetarian options: ASKED AND U SHALL RECEIVE.
Parking: PARKING IS A LITTLE TIGHT DUE TO THE WAY THIS FRANCHISE HAS BEEN STRUCTURED AND BUILT
Kid-friendliness: YES
Wheelchair accessibility: YES
Atmosphere: 3
Food: 5
Service: 5
Customer service is a joke. Person at the window is beyond rude.
Atmosphere: 1
Food: 2
Service: 1
This location has a terrible lying manager. Supposed name is Willa. She took my order at 5:41 and told me to pull up and wait. 20 min later at 6:01 as she was handing out another order for the 5th time I asked her where my order was. She said I’m sorry I have a lot of orders. ALL orders were taken after mine and were made and brought out to the customers. I said okay I want my money back. I ordered a burger, french fries and mozzarella fries. She said I’ll get it for you now. I went in and as I did she was telling her cook to make the mozz fries. I said no, this is terrible service. I want my money back. Then when I got my refund she added on the receipt for the reason, “don’t want anything” Excuse me? I wanted my order but you didn’t make it and I waited 20 minutes and watched you fulfill other orders only to hear you lie about why I didn’t get my order. Why did she lie? She knows the reason for refund is because she made me wait 20 min as she served other people, and then decided to make my order 20 minutes AFTER I asked where it was? This was a basic simple order. Yet it got skipped? No thanks. Never going here again and I will be sharing with everyone and suggesting they avoid this location at all costs. Good job Burger King. Is this the type of service you strive to provide your customers?
Atmosphere: 1
Food: 1
Service: 1
Did not like the Mexican Channel on the TV. Bathroom was dirty and the toilet paper roll was broken it fell and rolled across the floor and so that's how I had to use it, dragged on the floor while I was sitting.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Whopper
Has good food at a good price.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings, Whopper
The absolute worst Burger King I've ever ate at! We stopped at a burger king last week to try the pickle fry's and million dollar whoppers. Our experience at Willow springs was amazing! But this one here in Burbank? It was inedible! First of all my bourbon bbq had literally 3 little onion strings on it and a drop of bbq sauce the size of a Nickle. nothing else on it. Looked nothing like the picture! the Mexican street corn was the same thing a drop of corn and 4 tortilla strips but they put a entire head of lettuce on that one! pickle fry's were soggy and old. and they didn't even give ranch with them. i also ordered a regular whopper in case we didn't like one of the new burgers. I'm pretty sure they it sitting under a desk for a week or 2. It was cold and disgusting. onion rings i ordered was a large and i think there were 6 in the box. I don't normally rate big chain fast food. But This place would make anyone who goes here never eat at a burger king again! The drive threw lady i couldn't understand 2 words she said too me. Just horrible! AQ block from my new house and i will NEVER eat there again!
Atmosphere: 1
Food: 1
Service: 1
Worst customer service. Spanish TV blaring, no coffee on a cold, snowy afternoon. No smiles. No love for Burgers in this place as the last two times I ordered, burgers were served cold on a "made to order" request at the counter. Please improve this place as it used to have good burgers.
Atmosphere: 2
Food: 2
Service: 1
Well right now it's Saturday night December 7 2024 as I'm sitting right here dinning in, for some reason I went into Google maps and I started reading reviews, well to keep it short, I see potential in this place with more staff, there's only one guy and the manager, while the manager is packing the orders obviously another people are waiting here anyways, it's a burger king people so, I recommend ordering with time Thru the BK App and save time, I understand we always on the Go, but yes this place have potential if they hire more personel at least one more people food for me it's a 6 in a scale of ten, place is clean, there's some gang banging stuff written on the back of the door but overall I'll come back some time, maybe.
Kid-friendliness: Yes
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: French Fries, Classic Wrap Spicy Wrap Honey Mustard Wrap, Whopper
It's slow and bad service 😒
Atmosphere: 1
Food: 1
Service: 1
We come to this location out of convenience since we live in Burbank and we always wait longer than needed for our order. There is always 2 people working and the person working the window always has us pull to a parking spot to give themselves more time to handle the front end and drive thru orders. This is ridiculous. Hire more staff.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
The food was good, but getting my food was like fighting for my food. This idiot right here was on the phone, I came in from the drive thru because she told me to pull up. After waiting 20 minutes, I decide to pull up to the counter and, I see that my food is ready the whole time! She was on the phone talking to a relative, and restocking. My food was just sitting there, I’m assuming she didn’t know I was the customer from the drive thru. Truly unbelievable. This guy/woman needs to be fired. You look like you hate your job, please leave it to people that need one.
Atmosphere: 1
Food: 5
Service: 1
We come to this location out of convenience since we live in Burbank and we always wait longer than needed for our order. There is always 2 people working and the person working the window always has us pull to a parking spot to give themselves more time to handle the front end and drive thru orders. This is ridiculous. Hire more staff.
Atmosphere: 2
Food: 3
Service: 1
The manager Elsa is very pleasant and I'm not talking with her
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
Speed quality of hot food the Whopper excellent excellent service I recommend visiting this restaurant
Atmosphere: 5
Food: 5
Service: 5
Very disappointed by the whopper ask for Wendy didn't get a purple bun never going there
Atmosphere: 1
Food: 1
Service: 1
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