I came in on 7/5/2025 and ordered a Frappuccino. One barista started preparing the base and another barista started finishing the order. I noticed that the frapppuccino mix was thin similar to a regular coffee drink. Since the baristas back was towards me, I was unable to see her name so I said “excuse me miss” twice then I said “Miss that is making the caramel ribbon crunch “ the barista had the nerve to turn around and say “WHAT “. I said I was only trying to get your attention because the frapp needs more ice. She turned around and rolled her eyes and poured the drink out. I then asked another employee if the mango on duty was available because I wanted to discuss the service that is being provided. Unfortunately, the manager was on break. I told the barista that is unprofessional to turn around and say “what “ as if I am bothering you. You were making a drink that I paid for and I only had a question. I told her that I am not a child and that is not how you conduct yourself.
As a former Starbucks employee, I know how to make the drink. The reason my frap look the way it did is because the milk and frapp roast was wayyy over the line so when you had the ice to it and blend it will just look like a regular iced coffee or something.
Atmosphere: 4
Food: 3
Service: 1
aziza
The matcha is t the best here but they never fail to make my lemonade perfect! Lovely staff 👏
Atmosphere: 3
Food: 2
Service: 4
treitz Reitz
If I could give 0 stars the customer service was terrible, not mentioning names on orders, drinks overfilled with ice and Tony customer service was awful and no help with a little extra cream that he didn’t measure out that I paid for
Carolina Galvez
Worst customer service Felician very rude
Atmosphere: 1
Service: 1
Maria Renteria
3rd time I stop by and I’m convinced no one knows how to make drinks. They need to stop flirting with each other and learn how to do their job
Karina Falcon
Unfortunately my matcha latte was not shaken so it was very clumpy. I usually get my drinks consistently made well here
This place is like a disappointing spouse. Every time I give this place a change, they always disappoint me. This time, got like half my drink right and its a miracle my egg bites were even good. Def my worst Starbucks experience and location I know. Go to 95th and 76th, 5-10 mins from there but they wont find a way to mess your order up.
Atmosphere: 3
Food: 3
Service: 1
Constance Kluever
extremely upset on Christmas placed an order and all three drinks were incorrect, when I called to inform the manager said there nothing she could do about it and hung up on me! I was a barista and shift manager for years, even filled in at this location and I could never imagine speaking to a guest the way I was spoke to. The “Latte” way was no displayed and it’s extremely disappointing and frustrating especially on Christmas Day!
Alex
They don't pay attention to customers!
Service: 1
LaTara McChriston
I frequent this location because it’s on my way to work. Although the expiration date on the protein box says 12/20/24, clearly the fruit was not any good. It was EXTREMELY DISAPPOINTING and not appealing so I throw it out. COMPLETE WASTE OF MONEY.
Cashier attitudes...
Atmosphere: 1
Food: 5
Service: 1
Friendly service
Terrible drinks and long wait
Atmosphere: 1
Food: 1
Service: 1
I came in on 7/5/2025 and ordered a Frappuccino. One barista started preparing the base and another barista started finishing the order. I noticed that the frapppuccino mix was thin similar to a regular coffee drink. Since the baristas back was towards me, I was unable to see her name so I said “excuse me miss” twice then I said “Miss that is making the caramel ribbon crunch “ the barista had the nerve to turn around and say “WHAT “. I said I was only trying to get your attention because the frapp needs more ice. She turned around and rolled her eyes and poured the drink out. I then asked another employee if the mango on duty was available because I wanted to discuss the service that is being provided. Unfortunately, the manager was on break. I told the barista that is unprofessional to turn around and say “what “ as if I am bothering you. You were making a drink that I paid for and I only had a question. I told her that I am not a child and that is not how you conduct yourself.
As a former Starbucks employee, I know how to make the drink. The reason my frap look the way it did is because the milk and frapp roast was wayyy over the line so when you had the ice to it and blend it will just look like a regular iced coffee or something.
Atmosphere: 4
Food: 3
Service: 1
The matcha is t the best here but they never fail to make my lemonade perfect! Lovely staff 👏
Atmosphere: 3
Food: 2
Service: 4
If I could give 0 stars the customer service was terrible, not mentioning names on orders, drinks overfilled with ice and Tony customer service was awful and no help with a little extra cream that he didn’t measure out that I paid for
Worst customer service Felician very rude
Atmosphere: 1
Service: 1
3rd time I stop by and I’m convinced no one knows how to make drinks. They need to stop flirting with each other and learn how to do their job
Unfortunately my matcha latte was not shaken so it was very clumpy. I usually get my drinks consistently made well here
Atmosphere: 4
Food: 3
Service: 4
Used to come here a lot not coming back again.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Service 0
Atmosphere: 1
Food: 1
Service: 1
This place is like a disappointing spouse. Every time I give this place a change, they always disappoint me. This time, got like half my drink right and its a miracle my egg bites were even good. Def my worst Starbucks experience and location I know. Go to 95th and 76th, 5-10 mins from there but they wont find a way to mess your order up.
Atmosphere: 3
Food: 3
Service: 1
extremely upset on Christmas placed an order and all three drinks were incorrect, when I called to inform the manager said there nothing she could do about it and hung up on me! I was a barista and shift manager for years, even filled in at this location and I could never imagine speaking to a guest the way I was spoke to. The “Latte” way was no displayed and it’s extremely disappointing and frustrating especially on Christmas Day!
They don't pay attention to customers!
Service: 1
I frequent this location because it’s on my way to work. Although the expiration date on the protein box says 12/20/24, clearly the fruit was not any good. It was EXTREMELY DISAPPOINTING and not appealing so I throw it out. COMPLETE WASTE OF MONEY.
Atmosphere: 3
Food: 1
Service: 4
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