THIS IS THE ABSOLUTE WORST DUNKIN IN THE AREA ! I had an incredibly frustrating experience at this Dunkin’ location. I came through the drive-thru to order a Brown Sugar Shaken Espresso, but what I received was a weak, milky drink with no espresso at all. When I brought it to the staff’s attention, I was told the espresso machine was down because it was cleaning.
That explanation only made it worse — why would you knowingly serve a drink missing its key ingredient without saying anything? If the machine is down, just let customers know. Don’t try to pass off a drink that clearly isn’t what I paid for.
Thankfully, I tasted it before heading to work. I typically avoid this location due to past issues, but decided to give it another shot — big mistake. Once again, my time and money were wasted.
To make matters worse, I was offered a refund but only received $4 when the drink cost $7. Not only did I leave frustrated, I also left shortchanged. This felt like an intentional decision to serve an incomplete drink and then not properly refund me for it.
I hope this message reaches someone who will actually take steps to hold staff accountable and improve the service here.
Everything’s Not Ok Podcast
The young indian girl in the window is rude and homophobic. She walks away from the window every time I drive through. Won’t be back there again !!!
Grace Larry
Why are they so rude?? No matter if you go inside or the drive thru they are always rude. The coffee is watered down and the food is always cold MY GOD
Timothy Perry
The coffee was watered down. Then when you call you get no answer. I will never go to this Dunkin again.
KEELA WILSON LARRIEU
Worst experience EVER!!! The young woman and older immigrant was RACIST TOWARD my family. I understand why no customers were in the place! They deserve negative stars!!
Kendall Benton
Worst Dunkin' Location- Every time I come to this Dunkin', I swear I won't be back, but somehow, I always end up giving it another chance, only to be disappointed again. Zero stars for customer service. Definitely won’t be returning.
Kelsey benton
If I could leave zero stars, I would !
Pamela Martin
Not friendly, Rude, Breakfast sandwich was terrible. Will never spend $$$, or patronize this Establishment Again‼️😡
Cerene Streeter
Horrible customer service. I have them two chances,b I'm done spending money at this location!
Brittney Carter
Honestly, I used to really enjoy coming here. It used to be pleasant, the coffee was always made right, it seemed like the people who worked there love their job. My mom and I live in the area and frequently come in to get coffee and the last few experiences have been horrible. The people who work there are miserable and they treat customers extremely rude. If you do not like the area or the people who you provide service to, please leave our neigborhooods. We deserve quality food, see id just like anyone else. I will keep continuing to complain until things change.
They are extremely slow at this location. My order is always right . It just takes 20 minutes to get it . They need more workers in the morning . I got in the line at 8:23am . It’s 8:51 and i am still in line
Keejuana Childs
If I could leave no stars I would.. This was the worse customer service ever.. The lady at the window seemed high and wouldn't help me when I ordered a free donut from my app she said no barcode no donut even though she sees the purchase.. I asked her to help me locate the barcode she refused.. He co worker was just as bad. I don't like dunking anyways but my nephew does will find a new one and will never visit this location again.. They never have what you want and donuts are always hard.
Briana Houston
You tell them no dairy and they still put it in your coffee!!!! No consideration of allergies!!!!!! Hash browns are always hard!!! So sad cus this place is by my house and convenient but they always mess up your order
Atmosphere: 1
Food: 1
Service: 1
Monique Hatcher
The staff is friendly and the food is good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich
Alvin Libby
SERVICE IS GREAT HERE. 🎆 I HOWEVER ; HAVE TO REMEMBER "BASKIN ROBINS " DOESN'T LIVE HERE.
THIS IS THE ABSOLUTE WORST DUNKIN IN THE AREA !
I had an incredibly frustrating experience at this Dunkin’ location. I came through the drive-thru to order a Brown Sugar Shaken Espresso, but what I received was a weak, milky drink with no espresso at all. When I brought it to the staff’s attention, I was told the espresso machine was down because it was cleaning.
That explanation only made it worse — why would you knowingly serve a drink missing its key ingredient without saying anything? If the machine is down, just let customers know. Don’t try to pass off a drink that clearly isn’t what I paid for.
Thankfully, I tasted it before heading to work. I typically avoid this location due to past issues, but decided to give it another shot — big mistake. Once again, my time and money were wasted.
To make matters worse, I was offered a refund but only received $4 when the drink cost $7. Not only did I leave frustrated, I also left shortchanged. This felt like an intentional decision to serve an incomplete drink and then not properly refund me for it.
I hope this message reaches someone who will actually take steps to hold staff accountable and improve the service here.
The young indian girl in the window is rude and homophobic. She walks away from the window every time I drive through. Won’t be back there again !!!
Why are they so rude?? No matter if you go inside or the drive thru they are always rude. The coffee is watered down and the food is always cold MY GOD
The coffee was watered down. Then when you call you get no answer. I will never go to this Dunkin again.
Worst experience EVER!!! The young woman and older immigrant was RACIST TOWARD my family. I understand why no customers were in the place! They deserve negative stars!!
Worst Dunkin' Location- Every time I come to this Dunkin', I swear I won't be back, but somehow, I always end up giving it another chance, only to be disappointed again. Zero stars for customer service. Definitely won’t be returning.
If I could leave zero stars, I would !
Not friendly, Rude, Breakfast sandwich was terrible. Will never spend $$$, or patronize this Establishment Again‼️😡
Horrible customer service. I have them two chances,b I'm done spending money at this location!
Honestly, I used to really enjoy coming here. It used to be pleasant, the coffee was always made right, it seemed like the people who worked there love their job. My mom and I live in the area and frequently come in to get coffee and the last few experiences have been horrible. The people who work there are miserable and they treat customers extremely rude. If you do not like the area or the people who you provide service to, please leave our neigborhooods. We deserve quality food, see id just like anyone else. I will keep continuing to complain until things change.
Restaurantji Recommends
They are extremely slow at this location. My order is always right . It just takes 20 minutes to get it . They need more workers in the morning . I got in the line at 8:23am . It’s 8:51 and i am still in line
If I could leave no stars I would.. This was the worse customer service ever.. The lady at the window seemed high and wouldn't help me when I ordered a free donut from my app
she said no barcode no donut even though she sees the purchase.. I asked her to
help
me locate the barcode she refused.. He co worker was just as bad. I don't like dunking anyways but my nephew does will find a new one and will never visit this location again.. They never have what you want and donuts are always hard.
You tell them no dairy and they still put it in your coffee!!!! No consideration of allergies!!!!!! Hash browns are always hard!!! So sad cus this place is by my house and convenient but they always mess up your order
Atmosphere: 1
Food: 1
Service: 1
The staff is friendly and the food is good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich
SERVICE IS GREAT HERE. 🎆 I HOWEVER ; HAVE TO REMEMBER "BASKIN ROBINS " DOESN'T LIVE HERE.
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