McDonald's

733 W Main St, Carlinville
(217) 854-4481

Recent Reviews

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Crystal Forbes

February 3, 2026: arrived there at 1pm in the drive thru. Sat for nearly 5 mins with no movement in the line. The second lane open had no answering for orders. I had to back up and park to go inside, which was fine. Went in and the line had several people waiting. Ordered a small order (3 items) on the kiosk and there were no receipts printing. Got our food after waiting over 5 mins in line. Our drink was spilling everywhere because it was over filled. Sat down and there was no napkins or sauce placed in the bag. Had to wait several more minutes for the gentlemen to see me to get those items. We didn’t actually start eating until roughly 20 mins after arriving there. The place was dirty, garbage over flowing (which they eventuallY changed), and several tables filthy. I know not all fast food visits will be fast but I felt like for after a lunch hour that was excessive to wait nearly 20 mins to just get food. Not to mention not having everything needed in the bag when we finally got our food. Hopefully it was just a bad day but felt like folks should know what’s going on there.

Atmosphere: 1

Food: 3

Service: 1

Noah Gray

Thursday Jan 22, 8pm asked for a double cheeseburger with a large fry and drink and three mc chickens. I did take a minute to figure out what me and others in the vehicle but nothing crazy, I asked for her to remove the nuggets because I don’t want them and for her to make the medium fry and medium drink a large for the cheeseburger and was told that’s impossible with a snarky an annoyed tone which wasn’t that big a deal but then I asked to remove the 4 nuggets they added to the order without me asking and they again said no it’s not possible and got their manager which while waiting five minutes at least, I said hello? In a normal tone to see if they where still there and she again with a rude tone told me to hold on because she needed the manager to remove the nuggets I didn’t ask for. If I walked in I could’ve made the order myself on the ordering screen which I’ve done before for the double cheeseburger large fry large drink but for some reason it just was impossible for me to do so though the drive through. After at least fifteen minutes of no response and a long line behind me I just left because she just stopped responding in the end this location is usually actually pretty quick and nice but this day it was incredibly frustrating and obscured. In the end wasted around 15 20 minutes zero food

Atmosphere: 1

Food: 1

Service: 1

Stephanie Beard

I haven't went there for a while because I absolutely hate going there anymore because they never get the order right I specifically asked them if they put the sauces in the bag they said they did I got all the way home and they weren't even in the bag so then I had to turn around and go back and get the sauces they are very rude the food is never hot the fries are always cold

Food: 1

Service: 1

JustBinx

Absolutely worthless location, food has been cold, wrong, made sloppily and nothing upsets me more than spending money on a daily order to be given completely wrong orders and not having any course of action to fix. Avoid at all costs, unless you want a headache.

Atmosphere: 1

Food: 1

Service: 1

John Little

Don't come here if you're looking for fast food. You'll wind up spending 20 minutes in the Drive-Thru for a standard menu item at 2:00 in the afternoon.

Atmosphere: 1

Food: 3

Service: 1

Misty Rice

Milkshake machine mysteriously is broken every night.

Atmosphere: 1

Food: 1

Service: 1

Gregory Green

The young lady behind the counter was excellent!

Atmosphere: 5

Food: 4

Service: 5

Jerry Starr

It's a very busy MD with kids playground inside. Other than that is just another MD. People must like it because it's always busy.

Kimberly Lawyer

The only thing for certain at this location is that they WILL mess your order up. Doesn’t matter if you’re the only customer or if you only get a plain cheeseburger they always find a way to not know how to do their jobs. I think the owners name is Rachel and she’s the worst of them all. You can’t train employees if you don’t know how to do your own job properly. Definitely won’t be back I’ve given three chances and just so happens they messed up every single one of my orders. Just pathetic they’re still in business at this point. And not to mention the multiple other peoples orders they’ve messed up each time while I was in there as well.

Atmosphere: 1

Food: 1

Service: 1

Nichole Nurdin

This McDonald’s is awful. Look forward to 40 min wait or longer every single time

Atmosphere: 1

Food: 1

Service: 1

Dustin Kitchens

Waited 50 min for 6 double cheeseburgers and a 5 dollar bag

Atmosphere: 1

Food: 2

Service: 1

Chad J

I understand it gets busy at lunch because of high school kids. Still no reason to refuse to answer questions of customers. Instead of answering questions, I watched manager throw his arms up and walk away from several customers when I said he ignored me and walked away. He waited for door to be closing and yelled have a nice day, sarcastically. Guess when your low staffed, you can act like u want. Smh

Atmosphere: 3

Service: 1

Manic !

I wonder when the workers who have been there for 10+ years will understand anything.

Atmosphere: 1

Food: 1

Service: 1

Roxanne Cruz

I got 2 burgers that were cold and burnt. And my fries felt like they had been sitting out for hours.

T Dickman

I used the app to place an order to grab quickly as I headed to work. Service was fast and semi friendly. I paid $2.59 extra for extra bacon and there was only 2 full pieces of bacon my bacon, egg and cheese biscuit. I did take a picture of the sandwich but can't attach it here. Prices increasing while quality decreases is exactly why I don't usually stop for fast food.

Atmosphere: 2

Food: 1

Service: 2

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