Dunkin'
880 W Army Trail Rd, Carol Stream
(630) 289-6568
Recent Reviews
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They weren’t able to fulfill the correct order. We had to substitute our drink . I’ve gotten many shaken espressos and this by far is the only time I’ve gotten it messed up. It tastes like nothing like it should. Just all Oatmilk. No coffee flavor at all. Wasted my money at this place. Not coming back here with so many other Dublin locations nearby
Atmosphere: 2
Food: 2
Service: 2
Everything tastes so bad at this location and they don’t care to make it right.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service very rude
Atmosphere: 1
Food: 1
Service: 1
Coffee was supposed to be hot .. was not . Mocha tasty nasty. More like water then Coffee
Employees are rude and forgot some food in my bag when I ordered in the drive thru. Burnt my croissant sandwich.
Atmosphere: 2
Food: 3
Service: 1
Was craving for donut and went to this branch 3/6 of our donuts are not fully cooked. Still has a stretchy dough in it. Very disappointed.
Food: 1
The worst experience ever!! We got an iced coffee with vanilla shot and equals in it. They handed us someone else’s order first and my dad had to take it back. The second time we got a coffee, there was no vanilla and equals in the coffee, it tasted so bitter, the coffee was terrible. On top of that, the worker was so rude, when i took the coffee back, he told me he can’t make the coffee again and started talking to his coworker in hindi about how annoying we were being. Absolute worst experience ever!!
Atmosphere: 1
Food: 1
Service: 1
Donuts are smaller and more expensive. ALWAYS CHECK YOUR DONUT COUNT BEFORE TOU LEAVE!! I ordered a dozen donuts. Watched her pick two of each. She walked away with the box for a few minutes, came back with the box closed. I opened it to check and there was only 11 donuts in there.
Horrible experience. Place is absolutely disgusting and never clean. Bathrooms are never clean and tables are always dirty, floors are always dirty, napkin station is always messy but to top alll this off they have TONS of bees just flying around casually inside and none of the employees give 2 craps about it!! It’s absolutely disgusting to even think about sit and eat there. I’m not talking about just 1-2 bees nooo there’s literally 8-12 bees flying around constantly! We thought this was temporary but came back after a week and nope bees count just increased even more !!
Atmosphere: 1
Food: 1
Service: 1
Wanted to use points for a free refresher, had the lady scan it and I guess she didn't know how to honor it so she called someone over and the young man voided my scan & charged me the full amount of everything. Which I didn't notice til I got home since I wasn't even offered a receipt. Don't want people to use their points? Then don't offer them. Believe me, I don't mind driving a couple of extra miles to another DD. So rude. ?
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
The workers were very kind and attentive. My visit was very pleasant, I will definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
The coffee was alright but the service was awful. I wasn’t even sure if the lady behind the counter was ready to take my order as she didn’t say one word to me. Super rude! Work on your customer service skills.
Atmosphere: 1
Food: 3
Service: 1
Coffee always tastes so bad
Wish they would stop putting 3 chocolate donuts in 1 bad with a vanilla donuts. Literally all the donuts get ruined. They do thos constantly. Not to mention my donuts crumbles and broke all over. Always a hit or miss this location.
Atmosphere: 3
Food: 3
Service: 3
Bathroom was clean. And great service.
Atmosphere: 4
Food: 5
Service: 5
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