Rosati's Pizza of Carol Stream on Hiawatha

Expensive pizza but DAMN it is good !

Atmosphere: 4

Food: 5

Service: 4

Good Food ! A little pricey, love the slots!!

Atmosphere: 4

Food: 5

Service: 5

Great service and Better pizza.

Atmosphere: 5

Food: 5

Service: 5

Thank you for restaurant

Atmosphere: 5

Food: 5

Service: 5

The food is delicious. But the service is terrible

Atmosphere: 1

Food: 5

Service: 1

We placed an order and the driver did not bring all our items. My husband called the store and was told the driver would be sent out with the remainder of our order. About an hour later, the driver called me and rudely told me to open my front door, but no one was there. My husband called the driver back and was told the store gave the driver the wrong address. We messaged him our address but showed up with someone else’s food. So apparently my contact information was placed on another persons order. My husband then called the store back and the person who answered the phone was incredibly rude and ended up hanging up on my husband. We’re about an hour and a half after we received the first part of our order and we still don’t have the rest of our food. Not sure if it’s even coming at this point. The food at this location is already overpriced as it is, but the pure incompetence is what will make me never order from here again. Mistakes are made, and I understand that, but there were absolutely no apologies, no offer to make this right and when we did get to call the store to rectify the situation, we were hung up on. There are numerous other pizza places in the area and we’ll order somewhere else from now on.

Atmosphere: 1

Food: 3

Service: 1

Pizza delivery was prompt and pizza arrived hot and delicious.
Delivery person was respectful and cordial. great experience with Rosati's pizza- Carol Stream,Il.

Food: 5

Service: 5

Great pizza every time!

Food: 5

Just tried to walk in and order a slice and the lady behind the counter was gossiping with a customer the entire time. Stood there and she made eye contact a good 3-5 times but didn’t acknowledge me or anything. She clearly doesn’t care. Rosatis on Roosevelt is better.

Service: 1

I’ve had better Rosati’s pizza. Bloomingdale and Hanover taste better

Atmosphere: 3

Food: 1

Service: 1

Best pizza ever ❤️

Atmosphere: 5

Food: 5

Service: 5

Been ordering from this place for over 30yrs it’s always been my go to pizza place. This place has gone downhill for the last year now the quality of food is way off and the prices have skyrocketed. I have alway used the $$ off coupon when ordering but last night the manager Sara would not accept it because I only got 1/2 ingredients and not a whole ingredient pizza this has never been an issue before so why now Sara. There’s too many other pizza places to keep ordering here
Thanks for the years of service but you have just lost a loyal customer.
You can thank your new manager for that.
I have read other reviews before I posted this and see your losing a lot of long time customers maybe you should evaluate your staff.

Atmosphere: 2

Food: 2

Service: 1

After ordering food from this establishment for over 30 years, I would not recommend this place to anyone, especially regarding a manager by the name of Sara whose niece is delivering your, food, I always provide specific instructions for the delivery person to call me when they get inside the building. 1st time her niece was over hour late food was cold I am a diabetic requested diet Dr. Pepper she gives me a warm bottle of regular sugar Dr Pepper which exploded all over personal items.I spoke to the male manager (great guy) who has known me for years as being a good customer had me to speak to the owner Abe, I did that time he apologized and said to get another pizza, and diet Dr pepper, my adult kids said to not bother but unfortunately I continued to order spending an average of $30 to $50 not including $5-$10 tips.2nd time of Sara's niece again being the delivery person, knowing to call did not call me, this was 2/11/2024, I called her aunt then her aunt calls her then she calls finally and I am standing between the fire door that partitions the front and rear door listening to her talking to the males, allegedly responsible for my home invasion.My home had been burglarized a month prior and my neighbors see her talking to one of the guys who allegedly participated in the burglary of my home inside the building telling her to knock on my front door and her doing exactly that verses the given instructions and laughing and flirting with these low life creeps.I heard them tell her that I was probably in the back of my condo which was none of her business nor theirs in regards to where ever I am, inside my home because she was given instructions to call the phone number provided.I was very angry after I quietly opened the back door and heard her talking to these so called males around her age, So I called the owner (Abe) who did not adequately generate professional customer service etiquette to me as a customer, causing me to feel further victimized by his negative verbiage and by his ignorant delivery person. [PLEASE BE AWARE OF HER], she is of Latino ethnicity, either request another delivery person, or no longer order from this location.The prior delivery people never engaged in conversation with people other than their customer, but they are no longer there.My adult children, their spouses besides other family and friends refuse to order from any Rosati's period due to the negative ignorance displayed by the owner Abe, in regards of his lack of properly reprimanding a person who does not follow instructions but involves herself with males whom are involved in illicit activity verses respecting a long time customer.Order elsewhere not at this place! His brother owns the Rosati's on Geneva, much cleaner, it has a bar inside, as well as slot machines, his brother and I have known each other for a huge amount of years, besides he recently found out his wife and I attended the same high school.

Atmosphere: 1

Food: 2

Service: 1

Loyal customer for over 6 years. Every Friday go too pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hand Rolled Pizza

This store sends out coupons in the clipper magazine but they send them to the people that lives Schaumburg, Streamwood, Hoffman Estates, Hanover Park, Bartlett, Elk Grove Village and Roselle but they don't deliver to you at all why are you sending your coupons in my mailbox when I live in Schaumburg IL and This store banned by the Hanover Park Rosatis to Pass North Army Trail Rd just like the Hanover Park store can't go pass Lake St because of the Schaumburg Wise Rd Store

Atmosphere: 1

Food: 1

Service: 1