Worst PLACE TO EVER GO!!! Their manager Stacy wanted to scream and cuss me out over the phone when I called to let her know my order was messed up. She was screaming so loud the speaker became statically and kept screaming how she was going to interrupt me at any time she wants. I was on the phone with my mother in law when I sent her up their for me, my husband, and kids dinner for a treat for them. She got my order correctly. They got it wrong and Stacy claimed it was correct. She bring it to me and every bit was still messed up. I call and Stacy refused any fixes or refunds and said I paid for what I ordered. When that isnt what was ordered. Casey mcdonalds is the worst to go to everything is cold Stacy screams and cusses customers out because its not the first time I've seen her do it. She thinks its okay. I called back for the corporates number and she said its on the bag of food you got. I told her it was trashed because I wasn't forcing myself to eat something I couldn't eat. She said it was a waste in my part and I wasteful money. She rambled the number off and tried hanging up when I didnt even get the first 2 numbers. I thought mcdonalds was a friendly staff for family? Not a manager screaming and cussing me out interrupting me while my 2 toddlers sat there listening to her and crying because of what she was doing. How is that right for management to treat a customer? I started refusing casey il because of her and how we get food or always wrong. When you get to the window they dont even repeat the order to you. They tell you the price and thats it. You're suppose to be repeating it back. Especially when my mother in law was there who has hearing and sight problems but not a single person read it back just asked if it was right on the screen and it doesn't even stay up long enough to even read. So how can someone who feels its okay tk scream, cuss, and scream how she can interrupt a customer anytime she wants? It's a waste of time and money to go to Casey mcdonalds especially to be treated by that manager
Atmosphere: 1
Food: 1
Service: 1
Trevor Gosnell
I came through and ordered 2/4 pounders and two large fries, 1/4 pounder was supposed to be regular while the other was supposed to be only tomato. This order was for my neighbor because she is on oxygen, not me. You guys put both of them as normal. She wanted one as only tomato because she is allergic to mustard and onion. It was an online order around 7:30 to 6:45. I don’t have the receipt because as I said it wasn’t for me and you always also did not give me one, but I’m sure you can look the order up on your system, There was also an apple pie and a strawberry cream on the order to make it easier to find it
Atmosphere: 2
Food: 3
Service: 1
C Sherman
Clean and well-maintained, properly staffed.
Atmosphere: 4
Food: 4
Service: 4
Michele Whitt
Cleaner than most McDonald's. Employees not the friendliest. They seem stressed. Burger was dry. My special order was correct.
Atmosphere: 3
Food: 2
Service: 2
Dennis Davis
Order is always messed up
Atmosphere: 2
Food: 5
Service: 2
Gwen Cole
Thank you. The bacon was crispy and the hash browns were too! Just like I asked for! Great job!
Atmosphere: 5
Food: 5
Service: 5
Jeremy Cowin
If you need a drive through stop while going down 69 this isnt a bad stop. It is safe and the place is normally clean. Most of the ordering is now on a kiosk since McDonald's has started cutting staff. I prefer a business that is investing in people over profits.
Atmosphere: 3
Food: 4
Service: 3
joey fennig
Probably the slowest and worst service I’ve gotten at a McDonalds. The soda fountain area was dirty, the tea was dripping on the counter, there were no straws at the fountain either. The cleanliness of this restaurant needs to be improved.
Atmosphere: 2
Food: 3
Service: 1
Kara Kurtz
Slowest drive thru ever. Food is what you'd expect from McDonald's, but they must be running this one with about 3 people.
When we got here they pulled us forward which was a little crazy because i placed a mobile order. From the time my mobile order was placed to when they brought it out it was a total of 31 minutes
Food: 4
Service: 1
Dylan Colglazier
I placed an order for five people very simple order of 8 double cheeseburgers a single cheeseburger only received 6 and my single cheeseburger the lady that took my order was extremely rude and then proceeded to huff when asked if we could have a sauce for one of the burgers (which I was willing to pay for) not our first bad experience with this McDonalds and would definitely not recommend after AM crew has clocked out
Atmosphere: 2
Food: 3
Service: 1
Jessica Lee
Waited forever in line
Atmosphere: 1
Food: 1
Service: 1
Kimberly Sinclair
It was okay but it took 20 minutes to make 2 bacon egg and cheese McGriddles and 2 bacon egg and cheese biscuits and one muffin and it’s not the staffs fault the person in front of us ordered 4 specialty drinks and forgot to add something so we were stuck behind her for 15 minutes I just feel bad for the employees they are great people
Worst PLACE TO EVER GO!!! Their manager Stacy wanted to scream and cuss me out over the phone when I called to let her know my order was messed up. She was screaming so loud the speaker became statically and kept screaming how she was going to interrupt me at any time she wants. I was on the phone with my mother in law when I sent her up their for me, my husband, and kids dinner for a treat for them. She got my order correctly. They got it wrong and Stacy claimed it was correct. She bring it to me and every bit was still messed up. I call and Stacy refused any fixes or refunds and said I paid for what I ordered. When that isnt what was ordered. Casey mcdonalds is the worst to go to everything is cold Stacy screams and cusses customers out because its not the first time I've seen her do it. She thinks its okay. I called back for the corporates number and she said its on the bag of food you got. I told her it was trashed because I wasn't forcing myself to eat something I couldn't eat. She said it was a waste in my part and I wasteful money. She rambled the number off and tried hanging up when I didnt even get the first 2 numbers. I thought mcdonalds was a friendly staff for family? Not a manager screaming and cussing me out interrupting me while my 2 toddlers sat there listening to her and crying because of what she was doing. How is that right for management to treat a customer? I started refusing casey il because of her and how we get food or always wrong. When you get to the window they dont even repeat the order to you. They tell you the price and thats it. You're suppose to be repeating it back. Especially when my mother in law was there who has hearing and sight problems but not a single person read it back just asked if it was right on the screen and it doesn't even stay up long enough to even read. So how can someone who feels its okay tk scream, cuss, and scream how she can interrupt a customer anytime she wants? It's a waste of time and money to go to Casey mcdonalds especially to be treated by that manager
Atmosphere: 1
Food: 1
Service: 1
I came through and ordered 2/4 pounders and two large fries, 1/4 pounder was supposed to be regular while the other was supposed to be only tomato. This order was for my neighbor because she is on oxygen, not me. You guys put both of them as normal. She wanted one as only tomato because she is allergic to mustard and onion. It was an online order around 7:30 to 6:45. I don’t have the receipt because as I said it wasn’t for me and you always also did not give me one, but I’m sure you can look the order up on your system, There was also an apple pie and a strawberry cream on the order to make it easier to find it
Atmosphere: 2
Food: 3
Service: 1
Clean and well-maintained, properly staffed.
Atmosphere: 4
Food: 4
Service: 4
Cleaner than most McDonald's. Employees not the friendliest. They seem stressed. Burger was dry. My special order was correct.
Atmosphere: 3
Food: 2
Service: 2
Order is always messed up
Atmosphere: 2
Food: 5
Service: 2
Thank you. The bacon was crispy and the hash browns were too! Just like I asked for! Great job!
Atmosphere: 5
Food: 5
Service: 5
If you need a drive through stop while going down 69 this isnt a bad stop. It is safe and the place is normally clean. Most of the ordering is now on a kiosk since McDonald's has started cutting staff. I prefer a business that is investing in people over profits.
Atmosphere: 3
Food: 4
Service: 3
Probably the slowest and worst service I’ve gotten at a McDonalds. The soda fountain area was dirty, the tea was dripping on the counter, there were no straws at the fountain either. The cleanliness of this restaurant needs to be improved.
Atmosphere: 2
Food: 3
Service: 1
Slowest drive thru ever. Food is what you'd expect from McDonald's, but they must be running this one with about 3 people.
Place sucks go Marshall or Charleston
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
When we got here they pulled us forward which was a little crazy because i placed a mobile order. From the time my mobile order was placed to when they brought it out it was a total of 31 minutes
Food: 4
Service: 1
I placed an order for five people very simple order of 8 double cheeseburgers a single cheeseburger only received 6 and my single cheeseburger the lady that took my order was extremely rude and then proceeded to huff when asked if we could have a sauce for one of the burgers (which I was willing to pay for) not our first bad experience with this McDonalds and would definitely not recommend after AM crew has clocked out
Atmosphere: 2
Food: 3
Service: 1
Waited forever in line
Atmosphere: 1
Food: 1
Service: 1
It was okay but it took 20 minutes to make 2 bacon egg and cheese McGriddles and 2 bacon egg and cheese biscuits and one muffin and it’s not the staffs fault the person in front of us ordered 4 specialty drinks and forgot to add something so we were stuck behind her for 15 minutes I just feel bad for the employees they are great people
Atmosphere: 2
Food: 5
Service: 4
Food was old and hard biscuits waste of money
Atmosphere: 4
Food: 1
Service: 5
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