Terrible service. Two works were complaining because I have a cilantro allergy and they have to get rice from the back. All I want is steak, cheese, and rice. They were very loud and verbal about their frustrations and makes me feel unwanted as a customer. My bowls are normally $20.00. It's sad that I can't enjoy my meal because 2 works are lazy and wants to blame me for the line talking too long when in reality, it's his mouth. I'm sure that's why the steak isn't prepped and burnt. Not to mention that toppings table is consistently disgusting. Y'all have to do better. And I will continue to order plain rice because that's ALL I can have. He's not even a manager and he's trying to tell other works not to accommodate. He needs to learn food service, manners, and fix his terrible attitude.
Dietary restrictions: Cilantro
Sarah Proietti
Fast, good, a bit busy but able to keep everything moving
Atmosphere: 4
Food: 4
Service: 4
Pete Rahn
Dirtiest restaurant I've been to since The Ground Round closed. Service was almost too fast. We'd never been before and felt very rushed to order. Food was tasty, but all 3 of us were in gastric distress the next morning. South Park was not over-stating the situation.
Atmosphere: 1
Food: 4
Service: 3
Jesus Avila almazan
The bowl was half full and the chicken was dry and it had everything I ordered but in small amounts. I am always disappointed with Chipotle and their staff is terrible. I never find what I want. They always run out of food.
Atmosphere: 1
Food: 1
Service: 1
Andy Escobar
The guy working there named Andy is so kind and polite and everytime I get there he has a smile on his face ready to serve me food. Keep it up chipotle!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Guacamole, Steak
Paul Moorehouse
I've gone to this location several times, and each time I've gone they are always out of steak. They were out of rice and beans, so I had to walk out. This town needs a chipotle that actually keeps items full. I will not be returning to this location again.
Atmosphere: 2
Food: 1
Service: 1
Lory Johnson
More than enough food! Excellent taste!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Guacamole, Steak
Peggy Ball
Great crew working this day, nice and fun. Food always excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Robert Gomez
surfaces were not cleaning right after preparing food, and messy ingredients were left behind, it’s important to clean them properly to avoid contamination.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burrito Bowl, White Rice Bowl with Carnitas
C R
Review written 12/12/2024. See photo of dirty tortilla. All the tacos in the order were dirty like this. Please clean the tortilla press and check what the food looks like before serving customers. Store was not busy at all when this happened. Have been to this location many times over the years and have had many incorrectly made pickup orders. Champaign area could definitely use a fresh chipotle not on the prospect shopping area and not on campus. Lol
I was not a fan of this place. Unfortunately, I won't be going back.
Atmosphere: 2
Food: 2
Service: 2
Connor
Very disrespectful and lazy worker named Khaleb. Food wasn’t cooked all the way. Out of many options. Second bad experience here. Will not be coming back to this location ever again
Atmosphere: 1
Food: 1
Service: 1
Megan Auten
I made a mobile pickup order and when I went inside to pick it up, the entire lobby was trashed and even though the slip on the bag was correct, they didn't give me my chips with salsa, guacamole, or the extra corn I paid extra for. When I went back inside to let them know, the employees were extremely rude and told me they were out of corn AND chips. I feel like they probably could've let me know they were out of that stuff when I went inside to pick up my order, which would have definitely saved me the time and hassle of going back in.
Recommended dishes: Burrito Bowl, Burrito
Shaili Mcneely
Never very consistent and quality always depends on who’s working. They also do not always put everything on online orders and do not give refunds. They lock their doors early as well even though they close at 11pm.
Terrible service. Two works were complaining because I have a cilantro allergy and they have to get rice from the back. All I want is steak, cheese, and rice. They were very loud and verbal about their frustrations and makes me feel unwanted as a customer. My bowls are normally $20.00. It's sad that I can't enjoy my meal because 2 works are lazy and wants to blame me for the line talking too long when in reality, it's his mouth. I'm sure that's why the steak isn't prepped and burnt. Not to mention that toppings table is consistently disgusting. Y'all have to do better. And I will continue to order plain rice because that's ALL I can have. He's not even a manager and he's trying to tell other works not to accommodate. He needs to learn food service, manners, and fix his terrible attitude.
Dietary restrictions: Cilantro
Fast, good, a bit busy but able to keep everything moving
Atmosphere: 4
Food: 4
Service: 4
Dirtiest restaurant I've been to since The Ground Round closed. Service was almost too fast. We'd never been before and felt very rushed to order. Food was tasty, but all 3 of us were in gastric distress the next morning. South Park was not over-stating the situation.
Atmosphere: 1
Food: 4
Service: 3
The bowl was half full and the chicken was dry and it had everything I ordered but in small amounts. I am always disappointed with Chipotle and their staff is terrible. I never find what I want. They always run out of food.
Atmosphere: 1
Food: 1
Service: 1
The guy working there named Andy is so kind and polite and everytime I get there he has a smile on his face ready to serve me food. Keep it up chipotle!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Guacamole, Steak
I've gone to this location several times, and each time I've gone they are always out of steak. They were out of rice and beans, so I had to walk out. This town needs a chipotle that actually keeps items full. I will not be returning to this location again.
Atmosphere: 2
Food: 1
Service: 1
More than enough food! Excellent taste!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Guacamole, Steak
Great crew working this day, nice and fun. Food always excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
surfaces were not cleaning right after preparing food, and messy ingredients were left behind, it’s important to clean them properly to avoid contamination.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burrito Bowl, White Rice Bowl with Carnitas
Review written 12/12/2024. See photo of dirty tortilla. All the tacos in the order were dirty like this. Please clean the tortilla press and check what the food looks like before serving customers. Store was not busy at all when this happened.
Have been to this location many times over the years and have had many incorrectly made pickup orders.
Champaign area could definitely use a fresh chipotle not on the prospect shopping area and not on campus. Lol
Restaurantji Recommends
I was not a fan of this place. Unfortunately, I won't be going back.
Atmosphere: 2
Food: 2
Service: 2
Very disrespectful and lazy worker named Khaleb. Food wasn’t cooked all the way. Out of many options. Second bad experience here. Will not be coming back to this location ever again
Atmosphere: 1
Food: 1
Service: 1
I made a mobile pickup order and when I went inside to pick it up, the entire lobby was trashed and even though the slip on the bag was correct, they didn't give me my chips with salsa, guacamole, or the extra corn I paid extra for. When I went back inside to let them know, the employees were extremely rude and told me they were out of corn AND chips. I feel like they probably could've let me know they were out of that stuff when I went inside to pick up my order, which would have definitely saved me the time and hassle of going back in.
Recommended dishes: Burrito Bowl, Burrito
Never very consistent and quality always depends on who’s working. They also do not always put everything on online orders and do not give refunds. They lock their doors early as well even though they close at 11pm.
This Chipotle is dirty
Atmosphere: 1
Food: 4
Service: 1
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