Penn Station East Coast Subs

What is wrong with these people? When we walked in, the four kids behind the counter were chatting among themselves. When I placed my order, she kept turning her head to chat with the other three and thus missed an important instruction for my order. Of course, it comes up incorrectly. When I questioned her about it, she told me that wasn't what I asked for. I told her that if she had not turned her head to keep talking to her friends, she would've remembered it. I just got a refund and kept it moving.

We had the same scenario as someone 3 months ago. Zero customers at this location. Put our order in and waiting 20 minutes. In the meantime 4 people came in after us. The people right after got their food then the next. We asked if they forgot about us. They said the wraps were called and needed to warm up. We waited for probably 25-30 minutes before we got our wrap and fries. Wrap was ok, fries were not good. Tasted like they were cooked in old oil. Floors were dirty and bathroom was out of paper towels.

Great subs. Best in town. I wish they had cheesewiz.

Tried the buffalo chicken sub, very well prepared. One of my favorites! Staff was friendly as well

Pretty good subs and fries

Food was good and service was good. Place was just kinda dingy. Tables were dirty

best phillys in town!!

Best subs in Champaign or anywhere I've ever been. Hole in the wall place better than any corporate sub shop. They do not skimp on ingredients by any means they are are piled on! The taste is out of this world! Fries are great also.

I know things have really gone to shit when I can't even have a decent experience at Penn Station anymore. I had to loudly ask who I was supposed to order from because none of the 3 people staring at their phones even acknowledged I was there. Then they mumble whatever it was that I assume they were asking while not even looking up from their phones anymore than it takes to put the order in. I dont even have my food yet and I'm scared for what's to come.

Food is good just extremely slow and overpriced

2nd time coming in and I'm so glad we did! We had the ghost pepper cheese on our cheesesteaks subs instead of provolone w the peppers and onions and mushrooms! Seriously, even after the 15 minute ride back home they were still hot! Got the hot reuban sandwich w the sour kraut thousand island with the onions peppers and mustard for mom, You know your food is finna be🤤🤤💦💣💣💣💣 when it's packed and customers continue to come in! Appreciate ya boss man we will be back soon!🫡

Incompetence at Its Finest.
I normally love Penn Station, but this location on Town Center Blvd in Champaign was mind-bogglingly bad. I walked in to an empty restaurant—zero customers—yet somehow, I waited 36 minutes for a simple, regular sized sandwich. By the time I finally got my food, 12 other frustrated customers had arrived and were also waiting, just as confused as I was.

The biggest issue? Incredibly incompetent employees. There were four workers, yet only one seemed to be making food while the other three just stood around talking with zero urgency. And the 1 who did eventually start making food didn’t start until 15 minutes after I ordered. Then I literally watched sandwiches pile up at the end of the oven conveyor, turning upside down and sitting there getting cold while the employees casually chatted. At one point, I counted 12 people waiting for food, and still, the staff showed no effort to move things along.

After waiting forever, I finally walked up and asked for my sandwich, which I could see sitting there getting cold. What did I get? A half-wrapped, now-cold sandwich that was missing two of the add-ons I paid extra for! Absolutely ridiculous. This was the worst Penn Station experience I’ve ever had, and I wouldn’t recommend this location to anyone. Avoid it. Go somewhere else.

Extremely poor customer service. Nasty environment. Never again . Needs a whole new staff.

Staff were so nice and helpful.

Ordered cheesesteak wasn't sure of what to add. Worker was really good, suggested just mayo. It was delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak