Fine store great staff so why the one star. I called 3x to customer service 45 minutes,disconnected or hung up on each time. So i called the store no answer. Customer service is awful. Im cancelling my membership and rejoining Costa. All of this because of a half empty Container of yogurt. If you need someone to tell you theyre sorry or to thank you for your patience call this useless number.
Christopher A.
I love Sams. You can get all sorts of food items, clothing, kitchen appliances and many other random things.
Debbie Joy D.
I've been a member of Sam's and Costco, and Sam's wins hands down. Prices, selection, store brand quality, customer service, and layout of store.
Vee Purden
love there sales... Sam's has more of what my family uses.. I just wish they had more samples of items especially new items whether it's produce, freezer items especially bakery items... I'm all for trying new things at the bulk prices sometimes I don't
Amanda Wittig
Shout out to Tiffany and Heather at the member services desk. I had a complicated transaction and there were phones ringing off the hook and people needing returns and assistance. These two are getting it all done without a hint of frustration. Kudos, ladies.
Michael B.
I love this place. They have great deals on produce. I usually buy ready made bagged salads at Wal Mart but I buy them here for $1 cheaper. It adds up since I eat them almost daily. Always clean, always friendly.
Kelly Norton Warner
8/5/20. Gas lines are messed up and have been for over 2 hours of which I am aware. Gas lanes are not closed. Taking 35 minutes for 7 gallons. Mgt notified but not concerned.
Tiago Costa
Had the absolute most horrible customer service experience at Champaign Sam's Club. I joined online and went to the in-store service desk. The employee didn't know how to answer my questions and made no effort in helping me find answers. Instead, she was very rude and dismissive. Extremely disappointed with my first experience and would certainly cancel my membership if I could get a refund.
Tim Jenvey
Nice club, a little dark. The pharmacy staff us outstanding and can't be beat. Bought our first glasses from Sam's here and very satisfied. The club is looking a little dated and with Costco coming to town it will have to step up it's game.
Alex J.
Service attitude like s**** it's much worse than Costco！every employee has a pocker face！
They found my ICard and kept it in Lost & Found. Thank you so much!!!!
Dee L.
This is our local Sams club. It is clean and pretty well stocked. It's a bit frustrating though when you walk in and they've totally rearranged the store. It's not just Sams that does this, but it's frustrating when all retailers do this. At least make a couple of signs or something. I do really like the Sams club app for my phone. Scan and go makes the check out lanes and the wait for those less frustrating.
Lisa B.
This is for the order online and pick up at the store. I would highly advise against this. The last 2 orders I have picked up have been sub par items. Did not even think to check them. They gave me a gallon of milk that was already opened, rotten onions and worse of all a cleaner with a loose cap that spilled in the trunk of my car causing the computer system to short out leaving me stranded on the road for 2 hours. The car is now in the shop to assess the damage. Never again will I order online and pick up at the store.
Linda M.
Sam's Club is a big disappointment. Today I went all the way across town in weekend traffic with a half closed bridge so we could have one of the few things at Sam's club that we enjoy and that is an actual bargain.....a rotisserie chicken. They were completely out of chickens and the one rack that was cooking still had more than an hour to go. The meat dept. is the main reason I am a member, so I was very unhappy today to leave without my chicken. Also, the Sam's in Champaign doesn't carry some of the items that are often is the sale catalog. Many, many items that Sam's sells are cheaper at other stores where you don't have to pay a fee to shop. I can't believe how many people buy bottled water there, there are many places in town where it is cheaper. Paper towels, toilet paper and other paper goods when on sale at grocery shops without a fee are also cheaper, especially if you use coupons. I have a few months left on my membership and then I sure will miss those delicious rotisserie chickens.
Phyllis Box
Clean smaller Sams Club store, located behind a shopping center so you wouldn’t know it was there probably unless you googled it which was the case for me.
Fine store great staff so why the one star. I called 3x to customer service 45 minutes,disconnected or hung up on each time. So i called the store no answer. Customer service is awful. Im cancelling my membership and rejoining Costa. All of this because of a half empty Container of yogurt. If you need someone to tell you theyre sorry or to thank you for your patience call this useless number.
I love Sams. You can get all sorts of food items, clothing, kitchen appliances and many other random things.
I've been a member of Sam's and Costco, and Sam's wins hands down. Prices, selection, store brand quality, customer service, and layout of store.
love there sales... Sam's has more of what my family uses.. I just wish they had more samples of items especially new items whether it's produce, freezer items especially bakery items... I'm all for trying new things at the bulk prices sometimes I don't
Shout out to Tiffany and Heather at the member services desk. I had a complicated transaction and there were phones ringing off the hook and people needing returns and assistance. These two are getting it all done without a hint of frustration. Kudos, ladies.
I love this place. They have great deals on produce. I usually buy ready made bagged salads at Wal Mart but I buy them here for $1 cheaper. It adds up since I eat them almost daily. Always clean, always friendly.
8/5/20. Gas lines are messed up and have been for over 2 hours of which I am aware. Gas lanes are not closed. Taking 35 minutes for 7 gallons. Mgt notified but not concerned.
Had the absolute most horrible customer service experience at Champaign Sam's Club. I joined online and went to the in-store service desk. The employee didn't know how to answer my questions and made no effort in helping me find answers. Instead, she was very rude and dismissive. Extremely disappointed with my first experience and would certainly cancel my membership if I could get a refund.
Nice club, a little dark. The pharmacy staff us outstanding and can't be beat. Bought our first glasses from Sam's here and very satisfied. The club is looking a little dated and with Costco coming to town it will have to step up it's game.
Service attitude like s**** it's much worse than Costco！every employee has a pocker face！
Restaurantji Recommends
They found my ICard and kept it in Lost & Found. Thank you so much!!!!
This is our local Sams club. It is clean and pretty well stocked. It's a bit frustrating though when you walk in and they've totally rearranged the store. It's not just Sams that does this, but it's frustrating when all retailers do this. At least make a couple of signs or something. I do really like the Sams club app for my phone. Scan and go makes the check out lanes and the wait for those less frustrating.
This is for the order online and pick up at the store. I would highly advise against this. The last 2 orders I have picked up have been sub par items. Did not even think to check them. They gave me a gallon of milk that was already opened, rotten onions and worse of all a cleaner with a loose cap that spilled in the trunk of my car causing the computer system to short out leaving me stranded on the road for 2 hours. The car is now in the shop to assess the damage. Never again will I order online and pick up at the store.
Sam's Club is a big disappointment. Today I went all the way across town in weekend traffic with a half closed bridge so we could have one of the few things at Sam's club that we enjoy and that is an actual bargain.....a rotisserie chicken. They were completely out of chickens and the one rack that was cooking still had more than an hour to go. The meat dept. is the main reason I am a member, so I was very unhappy today to leave without my chicken. Also, the Sam's in Champaign doesn't carry some of the items that are often is the sale catalog. Many, many items that Sam's sells are cheaper at other stores where you don't have to pay a fee to shop. I can't believe how many people buy bottled water there, there are many places in town where it is cheaper. Paper towels, toilet paper and other paper goods when on sale at grocery shops without a fee are also cheaper, especially if you use coupons. I have a few months left on my membership and then I sure will miss those delicious rotisserie chickens.
Clean smaller Sams Club store, located behind a shopping center so you wouldn’t know it was there probably unless you googled it which was the case for me.