Look, it’s a Starbucks, but the staff are exceptional - kind, friendly, efficient, and committed to customer satisfaction - and it makes a difference.
Atmosphere: 5
Food: 4
Service: 5
Baboey S
so incredibly slow
Atmosphere: 1
Food: 2
Service: 1
Tasha Recio
The opening crew is always such a fun bunch. I come to get my mobile order and they already know that I’ll be asking for our pup cup and ice. Our drinks are always delicious.
Atmosphere: 5
Food: 5
Service: 5
Vritika Arya
A good Hot Caramel Latte never disappoints!
Atmosphere: 3
Food: 3
Service: 3
Dylan Martin
Great location! Fast and friendly.
Bob Floss II
Nice location, but wow the staff is disorganized. I was there very early in the morning and there must have been 10 people working behind the counter. I ordered a venti coffee and they looked confused. From the looks of the counter, most people order complicated drinks and they forgot what coffee looks like. I had to explain to them I wanted a Pike Place right behind them. I sat down since they appeared to be crazy busy. I read a few work emails and realized 20 minutes had gone by and I had not heard my name. They couldn't figure out how to pour a coffee in 20 minutes. It took a solid five minutes to get their attention. These people avoid eye contact like a champ. The girl I flagged down told me something about their system not working and sometimes stickers don't print out. It sounded made up. I finally got my coffee, but holy hell did it take way too long.
Atmosphere: 5
Food: 2
Service: 3
Corrie Neeld
We waited 30 minutes inside for 2 drinks while every car in the drive thru line was taken care of. People that came in behind us that ordered at the register received their drinks before we did. No one made eye contact no one apologized nothing! My drink was Iced Chai with almond milk but it was actually iced almond milk. Terrible!
Shannon Aumiller DePriest
Everyone was so nice and friendly even while being super busy on opening day! So excited to have Starbucks here in Urbana!
Emily Nichols
LOVE STARBIES💕
pink drink cold foam no strawberries 😍
Rude customer service. Waited for a while with my drinks right at the window and the person at drive thru Anna waited until a coworker working on the actual drinks to give them to me even tho the person Anna at drive thru wasn’t doing anything and no one behind me
Atmosphere: 1
Food: 3
Service: 1
Emily Dailey
I almost always go inside. Service is incredibly slow, even when it’s slow. Your one drink will take at least 15 minutes. I have been late to work multiple times and waited 45+ minutes before. Quality of drinks are often not good. I like bringing my own cup and they made tea in my cup instead of my coffee. Good luck trying to get your drink fixed and the staff will do their best to ignore you at that counter.
Atmosphere: 2
Food: 2
Service: 2
Yyy Yyytt
It was good place to go
Atmosphere: 5
Food: 5
Service: 5
CMF Gates
An average store
Atmosphere: 3
Food: 3
Service: 3
Hala Jones
This literally could not have been a worse location to put a Starbucks. The line blocks traffic, it's ridiculous.
Look, it’s a Starbucks, but the staff are exceptional - kind, friendly, efficient, and committed to customer satisfaction - and it makes a difference.
Atmosphere: 5
Food: 4
Service: 5
so incredibly slow
Atmosphere: 1
Food: 2
Service: 1
The opening crew is always such a fun bunch. I come to get my mobile order and they already know that I’ll be asking for our pup cup and ice. Our drinks are always delicious.
Atmosphere: 5
Food: 5
Service: 5
A good Hot Caramel Latte never disappoints!
Atmosphere: 3
Food: 3
Service: 3
Great location! Fast and friendly.
Nice location, but wow the staff is disorganized. I was there very early in the morning and there must have been 10 people working behind the counter. I ordered a venti coffee and they looked confused. From the looks of the counter, most people order complicated drinks and they forgot what coffee looks like. I had to explain to them I wanted a Pike Place right behind them. I sat down since they appeared to be crazy busy. I read a few work emails and realized 20 minutes had gone by and I had not heard my name. They couldn't figure out how to pour a coffee in 20 minutes. It took a solid five minutes to get their attention. These people avoid eye contact like a champ. The girl I flagged down told me something about their system not working and sometimes stickers don't print out. It sounded made up. I finally got my coffee, but holy hell did it take way too long.
Atmosphere: 5
Food: 2
Service: 3
We waited 30 minutes inside for 2 drinks while every car in the drive thru line was taken care of. People that came in behind us that ordered at the register received their drinks before we did. No one made eye contact no one apologized nothing! My drink was Iced Chai with almond milk but it was actually iced almond milk. Terrible!
Everyone was so nice and friendly even while being super busy on opening day! So excited to have Starbucks here in Urbana!
LOVE STARBIES💕 pink drink cold foam no strawberries 😍
20 minute wait in drive thru.
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
Rude customer service. Waited for a while with my drinks right at the window and the person at drive thru Anna waited until a coworker working on the actual drinks to give them to me even tho the person Anna at drive thru wasn’t doing anything and no one behind me
Atmosphere: 1
Food: 3
Service: 1
I almost always go inside. Service is incredibly slow, even when it’s slow. Your one drink will take at least 15 minutes. I have been late to work multiple times and waited 45+ minutes before. Quality of drinks are often not good. I like bringing my own cup and they made tea in my cup instead of my coffee. Good luck trying to get your drink fixed and the staff will do their best to ignore you at that counter.
Atmosphere: 2
Food: 2
Service: 2
It was good place to go
Atmosphere: 5
Food: 5
Service: 5
An average store
Atmosphere: 3
Food: 3
Service: 3
This literally could not have been a worse location to put a Starbucks. The line blocks traffic, it's ridiculous.
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