Steak N Shake is no longer a sit down and be served type of place. It's like any other fast food place. You order and wait until they call you to come get your food from the counter, and then you sit down.
Atmosphere: 3
Food: 4
Service: 3
James Owens II
Door was locked and They hadn't started the order by the time I drove 15 miles to pick up 2 grilled cheese and 2 drinks.
Atmosphere: 1
Food: 4
Service: 1
Jeff Brantley
Luv the #7 !
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger and Fries
Karen Berry
Good eveningMy mom and I coming in for dinner ! Date2/13/2024The guy who was grilled was goodHe showed us do our place order!! We got our order food was wonderful and we enjoyed our food!! Then Two guys cameTo order your staff got very loudSpecially man( he was tall ) on your drive throughHe and two came they were talking about things should been on clock and your manager did not say thing he aloud itMade my mom feeling very uncomfortable and upset!! I understand we only customer in there eating but your staff needs watch how they act and what they say things Respect for ElderlyAnd we lift time Steak and Shake Customer!! Ms BerryParking: Fix problems with parking lot
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Chili Mac, Steak
Gary Stow
Everything here is automated now. You order at a kiosk then use the scanner at the fountain drink counter to fill up your drink. People actually cook your food but I remember the good Ole days when a waitress brought Everything to you & filled your drinks. Because you serve yourself it lacks the dining experience that I'm accustomed to. The food was still very good but honestly if I'm serving myself I might as well eat at home.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burger and Fries
Kendall Strohl
Not a fan of the new self service atmosphere.The restrooms were filthy.
Atmosphere: 1
Food: 3
Service: 1
Jeremy Bailey
Stoped on our visit to Illinois really good food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Rene Gonzalez
No banana with chocolate despairing but other food was good. Mac is not Mac and chess but spaghetti with meat sauce and ketchup, it's still
We got the absolute coldest food ever seriously felt refrigerated took it back and was told that they didn't give refunds and just kept trying to talk over us will absolutely never go back was the worst experience I've ever had at a restaurant.
Atmosphere: 1
Food: 1
Service: 1
Tina Jackson
Place a order and didn't receive cheese on my burger and talk to a manager she couldn't help I wouldn't recommend to eat here only want money smhParking: N/A
Atmosphere: 1
Recommended dishes: Steak, Fries
Koko G.
It was fine albeit a very small menu. Nothing to complain about. I had a burger & shoe string french fries.
Atmosphere: 4
Food: 4
Service: 4
Averie Keoppel
I ordered a Reese's chocolate shake add Nutella. I got to the window and got my shake, it sounded like she said peanut butter chocolate, so I asked her, this is Reese's right? She said yes. She lied. I was already having a rough day yesterday. If you didn't understand me, ask some questions instead of lie to my face and ruin my day. I just wanted the right mf milkshake to make my day better. It's too much to ask for obviously. Also their fries are literally the worst of any food chain, so there's that too. I just go for the shakes, and you've ruined that too.
Atmosphere: 1
Food: 1
Service: 1
Paige Schmidt
we only ordered a 3 piece chicken strip with 2 fries and we did dine in. it took over 40 minutes for them to complete our order even though we were the only ones in the restaurant and no one in the drive thru.
Hamburger was delicious but the fries were not fresh, they were cold when I received them. It was the one thing I was looking forward too.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger and Fries
We ordered online and picked it up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Steakburger 3x Cheese Combo, Fries
Steak N Shake is no longer a sit down and be served type of place. It's like any other fast food place. You order and wait until they call you to come get your food from the counter, and then you sit down.
Atmosphere: 3
Food: 4
Service: 3
Door was locked and They hadn't started the order by the time I drove 15 miles to pick up 2 grilled cheese and 2 drinks.
Atmosphere: 1
Food: 4
Service: 1
Luv the #7 !
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger and Fries
Good eveningMy mom and I coming in for dinner ! Date2/13/2024The guy who was grilled was goodHe showed us do our place order!! We got our order food was wonderful and we enjoyed our food!! Then Two guys cameTo order your staff got very loudSpecially man( he was tall ) on your drive throughHe and two came they were talking about things should been on clock and your manager did not say thing he aloud itMade my mom feeling very uncomfortable and upset!! I understand we only customer in there eating but your staff needs watch how they act and what they say things Respect for ElderlyAnd we lift time Steak and Shake Customer!! Ms BerryParking: Fix problems with parking lot
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Chili Mac, Steak
Everything here is automated now. You order at a kiosk then use the scanner at the fountain drink counter to fill up your drink. People actually cook your food but I remember the good Ole days when a waitress brought Everything to you & filled your drinks. Because you serve yourself it lacks the dining experience that I'm accustomed to. The food was still very good but honestly if I'm serving myself I might as well eat at home.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burger and Fries
Not a fan of the new self service atmosphere.The restrooms were filthy.
Atmosphere: 1
Food: 3
Service: 1
Stoped on our visit to Illinois really good food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
No banana with chocolate despairing but other food was good. Mac is not Mac and chess but spaghetti with meat sauce and ketchup, it's still
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chili Mac, Fries
Restaurantji Recommends
We got the absolute coldest food ever seriously felt refrigerated took it back and was told that they didn't give refunds and just kept trying to talk over us will absolutely never go back was the worst experience I've ever had at a restaurant.
Atmosphere: 1
Food: 1
Service: 1
Place a order and didn't receive cheese on my burger and talk to a manager she couldn't help I wouldn't recommend to eat here only want money smhParking: N/A
Atmosphere: 1
Recommended dishes: Steak, Fries
It was fine albeit a very small menu. Nothing to complain about. I had a burger & shoe string french fries.
Atmosphere: 4
Food: 4
Service: 4
I ordered a Reese's chocolate shake add Nutella. I got to the window and got my shake, it sounded like she said peanut butter chocolate, so I asked her, this is Reese's right? She said yes. She lied. I was already having a rough day yesterday. If you didn't understand me, ask some questions instead of lie to my face and ruin my day. I just wanted the right mf milkshake to make my day better. It's too much to ask for obviously. Also their fries are literally the worst of any food chain, so there's that too. I just go for the shakes, and you've ruined that too.
Atmosphere: 1
Food: 1
Service: 1
we only ordered a 3 piece chicken strip with 2 fries and we did dine in. it took over 40 minutes for them to complete our order even though we were the only ones in the restaurant and no one in the drive thru.
Atmosphere: 1
Food: 2
Service: 1